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Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury
Millbury, MA
1,094 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,094 reviews
July 27, 2017
Excellent experience Ken Brackley, the service foreman at Herb-Chambers Jeep Chrysler, is the best Jeep mechanic in New England and the reason I drive from 125 miles away Ken Brackley, the service foreman at Herb-Chambers Jeep Chrysler, is the best Jeep mechanic in New England and the reason I drive from 125 miles away to have my two Jeeps taken care of there/ More
by 1996Cherokeeguy
Employees Worked With
Ken Brackley
July 27, 2017
Service Went for an oil change/ routine maintenance and found there was a recall that was going to take 3 hrs. to do and was immediately offered a free rental Went for an oil change/ routine maintenance and found there was a recall that was going to take 3 hrs. to do and was immediately offered a free rental for the day until the vehicle repair was complete. Awesome experience. More
by Nancyles
Employees Worked With
Charlie Thibault
July 27, 2017
Excellent Customer Service They had me in and out in no time at all. Very professional and courteous service. They even washed my truck before returning it to me. Outstanding They had me in and out in no time at all. Very professional and courteous service. They even washed my truck before returning it to me. Outstanding Service! More
by Jeff Kostrzeba
Employees Worked With
July 27, 2017
Oil change, tire rotation, MPI Quick and painless. Wait was very short. I was very happy with the service and the speed of the maintenance. I will recommend this service to anyone. Quick and painless. Wait was very short. I was very happy with the service and the speed of the maintenance. I will recommend this service to anyone. More
by William Blankenship
Employees Worked With
Josh Beswick, Jonathan Bernier,, Tom Sanderson
June 30, 2017
fantastic experience Fantastic buying experience. Shawn, our salesman, actually LISTENED to my wife (it was her new car) and was patient with us as we sat in a number of d Fantastic buying experience. Shawn, our salesman, actually LISTENED to my wife (it was her new car) and was patient with us as we sat in a number of different models. When we finally found the Patriot we wanted, the sales MGR worked with us and got us the best rate for financing. We would recommend that ANYONE considering a new vehicle purchase go here -- first More
by Joseph Florencio
Employees Worked With
shawn
June 30, 2017
Best in class sales service To me, buying a car is a stressful process, but the entire team (sales, front desk, finance, GM) at this dealership made our experience amazing. Dave To me, buying a car is a stressful process, but the entire team (sales, front desk, finance, GM) at this dealership made our experience amazing. Dave Lachina was our sales consultant who was extremely patient, knowledgeable and helpful in assisting us purchasing the perfect car. The GM, Doug Magliozzi, was more than accommodating ensuring we get the best price and a great car. They also offered us a loaner until the car registration was complete. The fact that this dealership processed all the paperwork (finance, registration, plates) and I didn't have to do anything but drive the car away was so helpful! Couldn't be happier with the services the team at this dealership provided. Thank you to all of you for your professionalism! More
by kotifare
Employees Worked With
David Lachina, Doug Magliozzi
June 27, 2017
Best vehicle purchase experience ever! We found a great truck on their website. We were able to look at anything, everything in their inventory on the website. Went down, talked to Ky We found a great truck on their website. We were able to look at anything, everything in their inventory on the website. Went down, talked to Kyle, Joe and the manager. We bought the truck. The guys were great and went way above and beyond expectations to help us! I really appreciated it More
by Jerry8276
Employees Worked With
Kyle, Joe
June 13, 2017
Tried everything to not sell me a car So I just left from my second visit looking at the same Durango. My first visit last week left me with a bad taste in my mouth because my wife and I b So I just left from my second visit looking at the same Durango. My first visit last week left me with a bad taste in my mouth because my wife and I both brought our vehicles down because we wanted to trade two vehicles for one that does it all. We were there for two hours stating our time constraints with my 2 year old bedtime and yet the sales manager couldn't be bothered to look at our cars for a trade in value. I left bothered but returned today with only one car to talk more about the car. Today I find that my saleman Sean is trying to talk me out of the car whenever he can. Tells me the online price isn't what the car sells for, tells me they don't want to put my truck on the lot to resell even though it's in good shape and I purchased it there under 2 years ago. Then has the audacity to ask me to return a 3rd time to look at our other car that i already brought to have appraised. These guys can pound sand if they think I'll ever buy a car from them again. I worked for herb chambers and hated it but the deal on my last truck couldn't be passed up but I know now it was just a fluke. They're just as bad as I thought. Don't bother getting prices online. They won't stand behind them. More
by Themechanic
Employees Worked With
Sean
May 30, 2017
New Jeep Wrangler Unlimited Had a GREAT experience dealing with Joe, Lu and Ersa. Ersa found the Jeep we wanted and Lu tracked it down for us. Joe even brought some paperwork to Had a GREAT experience dealing with Joe, Lu and Ersa. Ersa found the Jeep we wanted and Lu tracked it down for us. Joe even brought some paperwork to us so we didn't have to travel to the dealership!! CONVENIENT!! They make a great TEAM and we look forward to dealing with them in the future. More
by ChrisandTaraS
Employees Worked With
Joe DeJoinville, Lu Nieto and Ersa Sara, Doug Magliozzi
May 29, 2017
GO ELSEWHERE!!! worst dealership Ive ever dealt with These people don't deserve your business. GENERAL MANAGER put his hand in our face and told us he wouldn't sell us a vehicle we signed a commitment on These people don't deserve your business. GENERAL MANAGER put his hand in our face and told us he wouldn't sell us a vehicle we signed a commitment on!! My girlfriend and I spent hours negotiating a deal on a new vehicle lease with a salesman that was extremely dishonest. the finance guy LU lied right to us on the numbers he presented us. We shopped another dealer and herb chambers did have a lower price and most importantly the color she wanted. So we called them and after some run around they confirmed that the deal was still on the table, and to come in and finish the deal. When we returned they gave us a story about how LU made a mistake and they would need $850 more for the jeep and that was their final offer!! after some hesitation we signed a paper saying we would move forward with the deal. we told the salesman joe we would move forward but would be talking to someone higher up about the horrible customer service and them not honoring up to a "mistake" they made. So out walks the general manager of the store and starts jamming some story down our throat about how its not his fault we walked out on a great deal and if we don't like the current offer to leave!! we politely asked him why, if we already committed to a purchase already he came over to talk to us, especially in the manner he was talking! He threw his hand in our face and told us he was "done" and stormed off and the salesman told us they were not selling us the jeep and that would could leave now!!! This was totally a person issue and they didn't want to hear any negative feedback even though we were still going to buy. Fast forward a couple hours later, we went to another dealership that treated us with great respect, were honest, and matched the original deal that herb chambers backed out of in the first place! PLEASE SHOP AROUND AND DO NOT DEAL WITH HERB CHAMBERS. there are many other honest places that deserve your bussiness! More
by cody
Employees Worked With
JOE DEJOINVILLE, Doug Magliozzi
