Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury

Tried everything to not sell me a car So I just left from my second visit looking at the same Durango. My first visit last week left me with a bad taste in my mouth because my wife and I b So I just left from my second visit looking at the same Durango. My first visit last week left me with a bad taste in my mouth because my wife and I both brought our vehicles down because we wanted to trade two vehicles for one that does it all. We were there for two hours stating our time constraints with my 2 year old bedtime and yet the sales manager couldn't be bothered to look at our cars for a trade in value. I left bothered but returned today with only one car to talk more about the car. Today I find that my saleman Sean is trying to talk me out of the car whenever he can. Tells me the online price isn't what the car sells for, tells me they don't want to put my truck on the lot to resell even though it's in good shape and I purchased it there under 2 years ago. Then has the audacity to ask me to return a 3rd time to look at our other car that i already brought to have appraised. These guys can pound sand if they think I'll ever buy a car from them again. I worked for herb chambers and hated it but the deal on my last truck couldn't be passed up but I know now it was just a fluke. They're just as bad as I thought. Don't bother getting prices online. They won't stand behind them. More

GO ELSEWHERE!!! worst dealership Ive ever dealt with These people don't deserve your business. GENERAL MANAGER put his hand in our face and told us he wouldn't sell us a vehicle we signed a commitment on These people don't deserve your business. GENERAL MANAGER put his hand in our face and told us he wouldn't sell us a vehicle we signed a commitment on!! My girlfriend and I spent hours negotiating a deal on a new vehicle lease with a salesman that was extremely dishonest. the finance guy LU lied right to us on the numbers he presented us. We shopped another dealer and herb chambers did have a lower price and most importantly the color she wanted. So we called them and after some run around they confirmed that the deal was still on the table, and to come in and finish the deal. When we returned they gave us a story about how LU made a mistake and they would need $850 more for the jeep and that was their final offer!! after some hesitation we signed a paper saying we would move forward with the deal. we told the salesman joe we would move forward but would be talking to someone higher up about the horrible customer service and them not honoring up to a "mistake" they made. So out walks the general manager of the store and starts jamming some story down our throat about how its not his fault we walked out on a great deal and if we don't like the current offer to leave!! we politely asked him why, if we already committed to a purchase already he came over to talk to us, especially in the manner he was talking! He threw his hand in our face and told us he was "done" and stormed off and the salesman told us they were not selling us the jeep and that would could leave now!!! This was totally a person issue and they didn't want to hear any negative feedback even though we were still going to buy. Fast forward a couple hours later, we went to another dealership that treated us with great respect, were honest, and matched the original deal that herb chambers backed out of in the first place! PLEASE SHOP AROUND AND DO NOT DEAL WITH HERB CHAMBERS. there are many other honest places that deserve your bussiness! More

POOR CUSTOMER SERVICE I WROTE A REVIEW SEVERAL WEEKS BACK ON HOW OUR SALES PERSON QUOTED US A PRICE AND DID NOT FOLLOW THROUGH. THE MANAGER APPARENTLY CALLED MY HUSBAND BA I WROTE A REVIEW SEVERAL WEEKS BACK ON HOW OUR SALES PERSON QUOTED US A PRICE AND DID NOT FOLLOW THROUGH. THE MANAGER APPARENTLY CALLED MY HUSBAND BACK AND MADE THE DEAL TO THE E-PRICE. SO WE HAVE DECIDED TO BE IN CONTACT WITH THE DEALERSHIP AND NOBODY IN THE PLACE ANSWERS QUESTIONS HONESTLY!!! I HAD SIMPLE QUESTIONS ABOUT INCENTIVES AND IF THE USED AN AUTO BUYING PROGRAM. NOT ONE PERSON KNEW WHAT IT WAS AND WAS WILLING TO HELP FIND OUT!!! SPOKE TO A GUY NAMED LOU TO COMPLAIN AND THEY SAID HE WAS THE MANAGER. HE DIDN'T EVEN KNOW WHAT IT WAS CUT THE CONVERSATION AND HUNG UP. I THEN CALLED BACK TO COMPLAIN TO HIM THAT IT WAS REALLY RUDE THE WAY HE PUSHED ME OFF THE PHONE AND NOBODY IN THIS DEALERSHIP CAN ANSWER QUESTIONS HONESTLY. NOW HE WONT GET BACK ON THE PHONE AND TAKE MY COMPLAINT, HE CALLS HIMSELF THE MANAGER??? I GUESS I'LL CALL DOUG THE GENERAL MANAGER IN THE MORNING!!! I THOUGHT YOU WANTED TO SELL CARS??? More

Horrendous Absolutely terrible customer service. Told one day I would be contacted by a finance manager who money they had the day off. The next day was told all Absolutely terrible customer service. Told one day I would be contacted by a finance manager who money they had the day off. The next day was told all day they are working on the deal only to find out they had done nothing. Told my sales guy is busy with someone then told it's his day off. The run around never ended. The last straw was the dick of a finance manager on duty who was beyond rude. I had bought and traded a few vehicles and had others go there as I referred them...never again. Horrible horrible dealership. I'd give them no stars if it were possible. More

Arrogant service manager I have been waiting for a response to my service complaint for months !! I was charged for a front end alignment when there was a hole in the front a I have been waiting for a response to my service complaint for months !! I was charged for a front end alignment when there was a hole in the front axel that You could put Your fist in !! They refused too work on my vehicle and sent me to Town fair Tire. All the nuts that were required to do alignment were rusted and stripped. How could they have aligned my front end ?? I am 77 years old and was told that I could no longer bring my vehicle too them for repair. The service manger said that the general manager was after him to stop working on older vehicles. Is this any way too treat a senior ?? I was treated very poor by the people at this dealership !! More