Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury

Repeat failures April 2015, warning light that must see dealer or will not be able to restart. Took to dealer, had to order part. NOx problem. One week later have to April 2015, warning light that must see dealer or will not be able to restart. Took to dealer, had to order part. NOx problem. One week later have to take back for same warnings. This time replace catalytic converter. May 2016. Same warning. Take to dealer May 9 - have to order part for NOx. I call at 2PM next day for status. Replace part but warning does not go away. Now its 3:45 and don't know if it is going to be in the shop for yet another day. I have an appointment 2.5 hours away in the morning that I don't know if I should cancel or not. Would seem that if they had checked the 2015 records they might see the same thing is happening. More

Don't trust this dealership! I had issues with service every time I went there. Four visits and four failures by them. Service department is very unorganized. I live about 40 mile I had issues with service every time I went there. Four visits and four failures by them. Service department is very unorganized. I live about 40 miles away so I wait for my truck appointments. Supposed to have parts but inventory wrong, have to leave it or come back. Cannot do the job because the ONLY person with Chrysler password has left early, had to bring truck back a day after recall was done because the tech did not plug the airbag system back in after inspection and all the failure lights came on. The last time I left the truck overnight they did give me a loaner but damage was done to my truck bed cover ang I got numerous stories (not true) from the service manager trying to deny responsibility for it. So once they got my 40,000. They don't give a sh.t More

Transmition work done twice in 10 months I had a transmission problem that was covered under warranty, dealership did a quick fix that left me without a truck for two week and out of work als I had a transmission problem that was covered under warranty, dealership did a quick fix that left me without a truck for two week and out of work also, truck used for my business. 10 months later transmission broke again,only this time I'm out of warranty. Should of been fixed right the first time wile under warranty. Out of work this time for 3 weeks. Cost me $5200.00 to get my truck back. Would not ever buy a dodge again. Would not recommend this dealership. More

A Clownshow My experience with this dealer was a clown show to say the least. The day after Christmas I visited this dealership to purchase a Dodge Charger SE AWD My experience with this dealer was a clown show to say the least. The day after Christmas I visited this dealership to purchase a Dodge Charger SE AWD (jazz blue pearlcoat). I arrived around 11am, and was the only customer in the showroom at that time. A young, well dressed salesman named Vinnie Johns worked with me. He told me that he was "new" and would help me in any way that he could. I specifically told him that I was looking for an SE Charger, and he told me that the "base" trim is SXT (which is false). I showed him a SE Charger listed on another dealer's website on my phone and he gave me the deer in headlights look. Strike #1. We then proceeded to the lot to look at inventory. Despite me telling him again of the specific car that I wanted, he showed me cars that were $7,000- $10,000 outside my price range, with leather seats (that I didn't want). Once inside we made some small talk while one of the managers was crunching numbers. Vinnie told me that Fiat owns Chrysler, and that Fiat builds bad cars (No joke). I took that comment as admitting to a customer that you sell overpriced crap cars. Never in my life ( and I've bought many cars) have I heard of a salesman say that about cars they sell. Strike #2. If the clown show couldn't have gotten worse, they were only going to give me $18,000 for my trade (a mint condition Accord with a little over 2,500 miles on it), and the payment grid they offered me was based on a $38,000 car (a Granite SXT ) that I didn't want, and the monthly payments were laughable ( approaching $800 per month). They also wanted me to put down $5,600 as a down payment ( for the bank to consider the loan, because of the negative equity in my trade), and Vinnie said there's no guarantee that even with that money down you'll "be where you wanna be" in terms of payments. They didn't seem to care, and they didn't bother doing a payment grid for the car in the SE trim that I wanted (which sells for $8,000 less-an SE AWD goes for around $29,000). In the end, I walked out with no deal. A couple of weeks ago I emailed Vinnie ( after receiving an email from sales manager Mike Nicoletti about President's Day month deals), and didn't hear back. Not sure if he's ignoring me, or if he works there anymore. That was strike #3. I ended up purchasing a new car recently (but it wasn't a Dodge, and it certainly wasn't from Herb Chambers Chrysler, Dodge, Jeep, Ram in Millbury). The dealer I went to (and purchased from), got me financed with my negative equity, and put me into the vehicle in the trim, color and budget that I wanted. I don't recommend Herb Chambers in Millbury to anyone looking to purchase a new, or used vehicle. More