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Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury
Millbury, MA
1,025 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,025 reviews
November 16, 2016
Durango Brake Booster Recall They update the brake booster with a kit last year. The brake booster failed on 11/10/16, I had a brand new master cylinder installed from my mechanic They update the brake booster with a kit last year. The brake booster failed on 11/10/16, I had a brand new master cylinder installed from my mechanic 1 day before I brought it to Herb Chambers. The service department said that the master cylinder was leaking into the brake booster so they can't replace the booster under the recall. I had the car towed back to my mechanic and he said they broke the new master cylinder that made it leak into the brake booster. He can't return the master cylinder because it looks likes they used a pare of pliers and hammer on it. Herb Chambers said I need a new master cylinder and brake booster. Stay away from there service department because they are dishonest. It's about $$$$ not the service. PS I was going to trade in my 2007 ram for a new one but I can't trust Herb Chambers. In 1999 I bought a new Ram there and had a problem with a sales person. I never done business with them until now and there is always something with them. I'm going to a different Dodge dealer. More
by Qwest
October 06, 2016
Noisy differential after pinion seal plus caused brake damag Had diff seal replaced for leak, with no recommendation for any further repair, left with new diff noise and ebrake overengaged, ( its an automatic.) Had diff seal replaced for leak, with no recommendation for any further repair, left with new diff noise and ebrake overengaged, ( its an automatic.) told wash guy was responsible. They freed it but after brake damage done. Said wash guys been setting the ebrakes. They tried repairing the differential noise but gave up saying it could have been that way before. I'm having another dealer rebuild as told everything overtightened causing scoring. If there was damage they could have recommended fixing when opened it for the seals as it costs hundreds just to open. I'd recommend only for oil changes, no real mechanical service. More
by Jeepmike
Employees Worked With
Brett
September 09, 2016
DISHONEST Dishonest group of employees. Sales rep & finance manager lied about a Chrysler promotion. Instead of owning up to it, they have decided to not return Dishonest group of employees. Sales rep & finance manager lied about a Chrysler promotion. Instead of owning up to it, they have decided to not return messages. Do yourself a favor and shop ANYWHERE else. There are several other Chrysler/Dodge/Ram/Jeep dealerships in the area. Trust me, you'll be better off. More
by Joe33000
Employees Worked With
Kyle
August 31, 2016
My new Jeep purchase No customer should ever go through what I went through, I hope. I understand nothing is perfect, but I have to give them credit for sticking to the de No customer should ever go through what I went through, I hope. I understand nothing is perfect, but I have to give them credit for sticking to the deal and get it through. A big thanks to Mike (General Sales Manager) for turning a table upside down and at least explains to me that he cares, he really does a good job convincing us to buy a car in the end. Also thanks to salesman David Lachina and finance Karyn for everything you did. More
by pthan
Employees Worked With
Mike (GSM), David Lachina (Sales), Karyn (Finance)
August 12, 2016
shady salesmen awful customer service, shady dealership typical car salesman. I was told that My father couldn't put a deposit down on the car for me unless I was th awful customer service, shady dealership typical car salesman. I was told that My father couldn't put a deposit down on the car for me unless I was there so I made an appointment to go back a Dana half later and 30 minutes before the appointment I was texted... not even given a phone call, I was texted by the car salesman who told me someone put a deposit down the night before. yet when this same car salesman called me the night before at 8:30 PM he did not tell me that there was someone who already put a deposit down. then once he decided to tell me that the car was unavailable he thought I would be interested in a different car of the same model. but why would I want to buy a car from someone who has already lied to me? And try to string me along? I will tell every person I know not to buy a car from this company. I don't remember the sales a man's name but it was a male. i'm extremely upset with how shady he was if he was just upfront with me about the deposit in the first place I might've considered the blue one he told me about. More
by nicole
Employees Worked With
Miguel Cepeda, Dennis Burke, Michael Sweck, Erik Borglund
August 08, 2016
Great and beautiful dealership. I recently purchased a new Dodge Challenger and the salesman (Rob) and the financial person Karen who was unbelievably helpful in getting the best fin I recently purchased a new Dodge Challenger and the salesman (Rob) and the financial person Karen who was unbelievably helpful in getting the best financing and advice. I would not hesitate in buying another vehicle from Herb Chambers. More
by caltek
Employees Worked With
Rob (sales), Karen (finance)
July 28, 2016
Low pressure and very accommodating David and Mike made my buying experience enjoyable. They even threw in a Jeep baseball hat!! The price of my Jeep Willy W was the best I found in New David and Mike made my buying experience enjoyable. They even threw in a Jeep baseball hat!! The price of my Jeep Willy W was the best I found in New England. More
by Bill VT
Employees Worked With
David Lachina
July 11, 2016
Great dealership I had a great experience with the staff and timelines. They worked really hard with me to get financed and get my car serviced for me to take my car t I had a great experience with the staff and timelines. They worked really hard with me to get financed and get my car serviced for me to take my car the next day. The customer service was amazing. I will definitely recommend this dealership. More
by Jhamm5692
Employees Worked With
Erik Borglund
July 10, 2016
Very Informative and Helpful Experience I went to Herb Chambers knowing exactly which Jeep Trailhawk I wanted and Erik helped make sure it was the right one for me. It was very late during t I went to Herb Chambers knowing exactly which Jeep Trailhawk I wanted and Erik helped make sure it was the right one for me. It was very late during the work day but he was still full of energy and did not rush me at all. I was very pleased with the entire sales experience, as he carefully went through every step with me, making sure I understood everything we were discussing. The test drive went smoothly and Erik explained every facet of the Trailhawk so that I would not have any surprises. When I returned on Saturday to pick up my car, Erik was very helpful again making sure Jeep was ready to go. I also had a great experience working with Karyn Ingram as she dedicated her time to help me figure out my payment plan and gave me a lot of great advice on how to pay off my loan early. Overall, I had an amazing experience from Herb Chambers that I was not expecting from a car dealership. Everybody was friendly, helpful and interested in making me a happy customer. Thank you so much! More
by Chris Aaron
Employees Worked With
Karyn Ingram, Erik Borglund
June 16, 2016
Fantastic experience! Erik is the best salesman I've ever delt with! Very knowledgeable and polite. He wasn't pushy and really listened to what I wanted in a new Jeep and m Erik is the best salesman I've ever delt with! Very knowledgeable and polite. He wasn't pushy and really listened to what I wanted in a new Jeep and made it happen! Made me feel as I was part of the family. Absolutely recommend him to anyone looking for a new vehicle and I have already recommended him to my friends, one who just closed a deal with him! Deffinetly an asset to the Herb Chambers corporation, they are lucky to have a salesman like him! More
by BdJk91
Employees Worked With
Erik Borglund
