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Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury
Millbury, MA
1,049 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,049 reviews
October 29, 2017
Great Sales Experience Rob at Herb Chambers helped me find exactly the car I wanted and get a great deal on it with the payment I was looking for. Rob at Herb Chambers helped me find exactly the car I wanted and get a great deal on it with the payment I was looking for. More
by Justin
Employees Worked With
Michael Sweck, Doug Magliozzi
October 27, 2017
Nelly is the best salesman I have ever worked with! Being a mid-twenties woman typically means you're not taken as seriously in the car buying process. When I first arrived at 8 am when there were no ot Being a mid-twenties woman typically means you're not taken as seriously in the car buying process. When I first arrived at 8 am when there were no other clients and was ignored by the sales team I feared this was going to be an extremely painful buying process and considered leaving. Then Nelly arrived, before he even had a chance to set his stuff down he was running across the room to greet me with a huge smile and answer any questions I may have had. While this would have been enough to impress me I was awed by his hard work and dedication to meeting my needs throughout the process. I was on a tight timeline due to afternoon obligations for work and Nelly was literally running through the parking lot to meet this. He even managed to win over my father who has been an engineer for 35 years and actually was crawling under the car with Nelly to ask him technical questions about the undercarriage. I am now the proud owner of a 2015 certified used Patriot which was in such great condition my friends and co-workers could not believe it wasn't new! I would recommend working with Nelly on any of your car buying needs, his honesty, integrity and work ethic will ensure you leave with a car that fits your needs and budget! More
by Brittany
Employees Worked With
Marinel "Nelly" Lamaj
October 25, 2017
everything went smooth so far so good....still having work done...parts have been orded...will update when finished...it will be a little while....have to wait for the repai so far so good....still having work done...parts have been orded...will update when finished...it will be a little while....have to wait for the repair More
by paul69
Employees Worked With
Denise Jette...service
October 23, 2017
Prompt & Polite Brought my leased Jeep in for its first oil change. Enjoyed the cleanliness of the waiting room. The staff was very polite and whole experience was Brought my leased Jeep in for its first oil change. Enjoyed the cleanliness of the waiting room. The staff was very polite and whole experience was positive. More
by Michelle P
Employees Worked With
Denise
October 19, 2017
Great car buying experience r with the buying experience that I had at Herb Chambers Chrysler Jeep of Millbury. I bought my first Jeep here 10 years ago and decided to come back r with the buying experience that I had at Herb Chambers Chrysler Jeep of Millbury. I bought my first Jeep here 10 years ago and decided to come back for my upgrade. From the moment I got on the lot Nelly was very kind, helpful and knowledgeable from the test drive, through the paperwork and was efficient in following up with when I could pick up the car and made the registration and sticker process so simple for me (I didn't have to do anything), he took care of it all. David, the business manager, really seemed to have my best interest in mind when we spoke of all the financial details, I never felt pressured into anything I didn't want or wasn't comfortable with but he carefully explained all of my options and he was sure I had exactly what I wanted/needed. I am so happy with the whole process and would suggest anyone looking to buy a car go see Nelly & David. I couldn't be happier with the buying experience that I had at Herb Chambers Chrysler Jeep of Millbury. I bought my first Jeep here 10 years ago and decided to come back for my upgrade. From the moment I got on the lot Nelly was very kind, helpful and knowledgeable from the test drive, through the paperwork and was efficient in following up with when I could pick up the car and made the registration and sticker process so simple for me (I didn't have to do anything), he took care of it all. David, the business manager, really seemed to have my best interest in mind when we spoke of all the financial details, I never felt pressured into anything I didn't want or wasn't comfortable with but he carefully explained all of my options and he was sure I had exactly what I wanted/needed. I am so happy with the whole process and would suggest anyone looking to buy a car go see Nelly & David. More
by Melisa
Employees Worked With
Nelly & David
October 15, 2017
Smooth,speedy,honest Michael Jenks was awesome. He was easy to deal with, honest and informative. He gave us a fair trade amount and expedited the whole experience. Michael Jenks was awesome. He was easy to deal with, honest and informative. He gave us a fair trade amount and expedited the whole experience. More
by Ramman4u
Employees Worked With
Michael Jenks
October 13, 2017
Sales = Great, Service = poor Rob Gallant was a phenominal sales person and I would recommend him to anyone. That is where the great experience ended. After driving the tru Rob Gallant was a phenominal sales person and I would recommend him to anyone. That is where the great experience ended. After driving the truck for only 50 miles I noticed a shake. A SIGNIFICANT shake. I then took it in to the service department. I was told that "That's how the truck was designed." WHAT!!!!! Nobody designs a truck to shake. I had to go back numerous times for the same reason. I drove a multitude of other trucks on the lot as well, that did NOT shake the way mine did. Guess what... "That's how it's designed." was the only thing that the service manager knew how to say. Ultimately it cost ME a lot of money to have the problem fixed because the service department there didn't want to truly troubleshoot and fix the problem. The experience was frustrating and any decent dealership would have been concerned about their customer and not blowing them off. More
by mltmmt
October 12, 2017
Good experience Was pleased with the outcome of the day. They were prompt with completing the deal to get me back on the road and make my boat home. Follow up with u Was pleased with the outcome of the day. They were prompt with completing the deal to get me back on the road and make my boat home. Follow up with utubes was prompt to remove softie. Keith and Natalie were great to work with More
by Wrangler2017
Employees Worked With
Keith and Natalie
October 09, 2017
Perfect purchase! I went in to the dealer with my mind already made up as to the particular vehicle I was going to buy. I had emailed with Ersa Sara via the Web site bu I went in to the dealer with my mind already made up as to the particular vehicle I was going to buy. I had emailed with Ersa Sara via the Web site but used Michael Jenks as my salesperson. He was professional and knowledgeable, and, in conjunction with Lou and Nathalie, made the purchase easy for me. Everyone I came in contact with at the dealership was friendly and helpful! More
by KathyS
Employees Worked With
Michael Jenks, Nathalie Farah, Lou
October 07, 2017
Misinformation and False Offers My overall grade for Herb Chambers is a "C" and for this location a "C-". Let me describe the experience: I reached out to one of the Massachusetts My overall grade for Herb Chambers is a "C" and for this location a "C-". Let me describe the experience: I reached out to one of the Massachusetts Herb Chambers dealerships with a request to lease two vehicles. I began my negotiations with the staff, in order to understand and outline the metrics that would be used to define the sale/lease. For instance, money factor that relates to interest rates, MSRP (i.e., manufacturer's price), the minimal residualized MSRP (i.e., the bank dependent depreciation prediction), dealer's fees, and most importantly, the "Invoice/Selling Price". Unlike other customers, I was actively engaged in every number related to the negotiation, in order to conserve traveling time and to avoid making an impulsive buy/lease. After several days of learning the formulations, conducting many calculations, and receiving confirmation related to the accuracy of those numbers, the dealership staff finally proposed an offer that would be "honored" for two days. Should you believe that the dealership would "honor" their offers? As a conservative and non-impulsive consumer, I waited until I received formal documents that confirmed the offer, which along with the promise to "honor" that offer, assured me that it was a "done deal." This was reason enough to take time off of work and to travel to the dealership. The result of my travels and time were anything but a 'sealed deal'. After days of emails and calls, and hours of back-forth travels, the dealership did not "honor" the offer. Their response...A "mathematical error". Math is a core element of my profession and so, it was unclear as to whether there was truly a "mathematical error". Surely, they could have further discounted the "selling price" or evaluated another bank for rates that may have deviated from the estimated. Or, perhaps they could simply have honored the straight-forward math, which was embodied in the proposed offer. Dealerships have a way of trying to confuse consumers by mixing up a lot of terms and mathematical formulas. Many of the large dealerships (e.g., Herb Chambers) have financial software/computer programs that are able to shift the numbers around, and this process is often used to favor the dealer. In the words of the manager at this site, "if it had been a $500 discount maybe we could honor it, but any more than that... we can't"... In general, the experience should not be acceptable for an organization that markets itself as a "customer first' organization. Herb chambers as a brand has really shifted away from a 'unique' customer experience to a bit of the same. The second vehicle that I was actively negotiating was actually given to Mr. Herb Chambers' personal pilot, while I (the customer) was expending mental energy, physical energy as it relates to my travels, and time in the negotiation process of the vehicle, which had already depreciated 11% (i.e., lost value) from the moment it was driven off the lot by the corporate employee. In fairness to that particular dealership, I contacted the manager and corporate office to share my concerns and experience, but those discussions did not seem constructive. Instead, I received similar 'sales talk' where numbers are worked out in favor of the dealer. I received a classic conflict resolution response, "most dealerships wouldn't even bother to call or apologize, but I wanted to call you because we are different." I also received a unique response, "you shouldn't have been told that Mr. Chambers' pilot had the vehicle." I appreciate the transparency as to the latter response, but it doesn't change the overall experience and bad business. The manager's attempt to mitigate the fall out led them to make additional 'promises' towards another deal. The result was that after two days of additional emails and phone chats, the new excuse was that they couldn't project a deal out into 8 weeks because the bank rates change too quickly to commit to a price point. The solution would have been to honor the offer. HERB CHAMBERS DOES NOT HONOR ITS OFFERS. It is no different from other traditional dealers. The parent organization called me in an attempt to resolve the issue, but it was more like trying to turn off the emotional fire than to actually address the issue. I don't have an issue with whether a corporate official was using a vehicle, as much as I care about the time spent, work-day lost, and lack of consideration throughout the customer experience. In my opinion, car dealers should treat people and their time, and their investment risks, with as much care and respect as they treat their business. More
by TheHonestTruth_AboutHerb
Employees Worked With
Doug Magliozzi
