Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury

Fast and Friendly Service I scheduled a service for my Jeep and two days later I received a recall notice. I called the service department and asked if I could add the recall I scheduled a service for my Jeep and two days later I received a recall notice. I called the service department and asked if I could add the recall work to my regular service visit. There was not a problem in adding the work was completed sooner that I was told. The over six year relationship I have had with Herb Chambers CJDR of Millbury has always been a positive one. More

Great Experence I walked in on a Sunday to see what they had on the lot. They had exactly what I was looking for. Our salesman Murtada Shaker continued to work with m I walked in on a Sunday to see what they had on the lot. They had exactly what I was looking for. Our salesman Murtada Shaker continued to work with me / for me to get the deal that I needed to leave with a new truck. After we agreed to move to the next step with financing , Bob in finance did a great job getting us a rate the worked for us. He didn't stop with the 1st approval he continued until we got the rate. More

Not my first Jeep from Herb Chambers! Phenomenal sales experience- in and out, driving my new jeep home in less than 3 hours! A true pleasure to work with, answered all my questions and h Phenomenal sales experience- in and out, driving my new jeep home in less than 3 hours! A true pleasure to work with, answered all my questions and helped me every step of the way! More

Excellent service The employees were very friendly and I did not feel pressure to buy anything, they were flexible with showing me different vehicles and were able to s The employees were very friendly and I did not feel pressure to buy anything, they were flexible with showing me different vehicles and were able to show me available options to add onto my vehicle I purchased. More

Very helpful Very happy. I was happy with my experience. And happy with my purchase. I would recommend this dealership to others. Thank you for all your help Very happy. I was happy with my experience. And happy with my purchase. I would recommend this dealership to others. Thank you for all your help More

Service department not great; sales excellent We had the the unfortunate experience of having a truck break down in Millbury while on a cross country run as a hotshot trucking operator. My vehicle We had the the unfortunate experience of having a truck break down in Millbury while on a cross country run as a hotshot trucking operator. My vehicle was towed to Herb Chambers in Millbury, and it was then that I came into contact with Gabriela in service. Eventually, I authorized the dealership for three hours of labor to diagnose the problem with my truck. Word came back that it was the torque converter, and the technician was 90-95% sure that this was the issue. I was told at this time that they couldn’t get parts until Monday and I offered to help. I purchased a torque converter and had it shipped overnight to the dealership at a cost of $1650. Of this, $315 alone was shipping charges for overnight air shipping. So, the dealership received the part on Thursday and I was told they should be able to get to it. Come Thursday, I got another call that said “Sorry we can’t even touch it until Monday.” Then, when they finally did get around to it, it was discovered that the torque converter was NOT the issue, but it was instead the whole transmission. Fine, it broke. I’m cool with that. What I am not cool with is the fact that even though I only authorized three hours of labor, I somehow ended up paying $792.81 out of my pocket for them to basically do nothing, and my vehicle was left in pieces. I should note this was after a supposed $175 discount from the service manager. I didn’t want to spend good money fixing the transmission so I opted not to. It was at this time that I dealt with the sales department. They were great. Even though they couldn’t find me a truck, they went out of their way to try and help. All told I ended up spending $792.81 to Herb Chambers, lost $315 in shipping, had to put my employee up in a hotel for 8 days at a total of $722, an airplane ticket ($410) to fly said employee to a dealership to get the truck we eventually bought plus time and lost wages. I am not a happy camper, and I really think that the service department should examine its practices a little closer. This is especially true because I personally know that a service department is the “cash cow” of any dealership. You see, I spent 7 years in sales myself and I know that if I ever treated a customer in this manner, I’d have been dealt with ina severe manner, and probably fired. Please fix this. More

New car Mike and bob were the best thanks guys for a great job on getting out of my old car and keeping my payments the same Mike and bob were the best thanks guys for a great job on getting out of my old car and keeping my payments the same More