Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury

Great Service! Courtney was very helpful in getting me an appointment on a date and time that was very convenient for me with my busy schedule. When I arrived, Joyal Courtney was very helpful in getting me an appointment on a date and time that was very convenient for me with my busy schedule. When I arrived, Joyal and team were great. They took the time to go over all my concerns and offered to go on a test drive with a technician to show them exactly what was going on with my truck. They made it easy! I will definitely return next time I need service. Thanks again! More

2019 Jeep Grand Cherokee Purchase! It was great working with Nicholas. He made everything easy. I would highly recommend him. Thanks to the great team at Herb Chambers of Millbury! It was great working with Nicholas. He made everything easy. I would highly recommend him. Thanks to the great team at Herb Chambers of Millbury! More

I didn’t get pressured in any way The sales team found me the truck I wanted and picked it up at another dealership. They didn’t pressure me in any way and that made it easier for me. The sales team found me the truck I wanted and picked it up at another dealership. They didn’t pressure me in any way and that made it easier for me. Went over everything multiple times so I knew exactly where things stood. More

Awesome!!! Steve was very helpful in helping me with my purchase. I highly recommend him. He was knowledgeable, professional, and friendly. He helped through th Steve was very helpful in helping me with my purchase. I highly recommend him. He was knowledgeable, professional, and friendly. He helped through the process and he was communicative. More

Excellent as always. I have always been pleased with my sevice at Herb Chambers of Millbury. They are pleasant and upfront about cost and will always work with to help yo I have always been pleased with my sevice at Herb Chambers of Millbury. They are pleasant and upfront about cost and will always work with to help you out in any situation. Joyall was excellent in communicating with my about my car and what was going on. More

Buyer Beware: Triple Check your Deal Buyer Beware: I've been a long time Jeep owner, and just signed for my second lease with Herb Chambers in Millbury about a month ago. Both times I Buyer Beware: I've been a long time Jeep owner, and just signed for my second lease with Herb Chambers in Millbury about a month ago. Both times I've signed deals with Herb, the process seemed seemingly painless - no haggling, just a quick sale, in-and-out. Now for the bad: In both deals, the salesmen have left Herb Chambers within 30-days of the deals (not sure what that says about management, but I digress). On my most recent lease signing, the salesman promised that Herb Chambers would "buyout" my remaining 3 payments, which I've now come to find out a month later they did not follow through on. When attempting to contact workers at Herb Chambers, I was repeatedly put on hold and told there was no one to take my call so I had to leave a voicemail for their return sales manager. After about a month of leaving non-returned voicemails, I reached out again and asked to speak to a sales manager directly. Finally getting somewhere, I was pointed once again to the Returning Sales Manager, who this time picked up but informed me that his "voicemail has been messed up for over a month and he hasn't been able to get any messages". This same returning sales manager, who mind you acknowledged that final lease payments would be paid at time of original lease return, then informed me that the deal had not been listed on the paperwork correctly, and that I'd need to talk to the General Sales Manager, but that he was already gone for the day and it would be in my best interest to drive down today. So today, I drove from work (45 minutes away) to Herb Chambers, where the GSM, gently redirected me speak with a few different people with titles ie- finance manager and sales manager. The sales manager brought me to a room and basically said that even though the salesman who was in charge of the deal verbally said my remaining payments would be made, there was now "nothing they could do" as it was not written explicitly on the deal (which only mentions "We owe on new vehicle: None".) As the customer, how am I supposed to know that means you are not paying off my original lease? Despite explaining to the Sales Manager that the deal amount was explicitly changed and the price increased to roll in the final payments on the first lease, and him acknowledging that other deals had gone poorly like this with this salesman, he was unwilling to do anything other than say "I'm sorry" and send me on my way. I'm extremely disappointed in this experience, and will not be returning. To any buyers who walk through the Herb Chambers doors, beware of your deal/contract and look it over with a fine tooth comb. Herb Chambers has proven that they do NOT care about the customer after a deal has taken place, and they find loopholes to make sure they do not have to follow through with deals they've made. To Herb Chambers: Instead of asking your customers at deal signing to "Please give us a 5-star review", how about you follow through on your salesman's promises, care for your customers, and earn your desired 5-star reviews genuinely. For clarity: The remaining payments in total were under $1,500 - an amount that one would think dealerships would not scoff at to keep a customer. Just goes to show that they only care about themselves. More

Beyond Exceptional Service. Brandon from service is a true asset to your staff. Took care of all my auto needs and kept me informed through whole process. Thank you!! Brandon from service is a true asset to your staff. Took care of all my auto needs and kept me informed through whole process. Thank you!! More

Steven Blackmer Personable, calm and without pressure. Accommodated my time constraints. Prepared my car carefully. Followed up on questions. Asked for help when Personable, calm and without pressure. Accommodated my time constraints. Prepared my car carefully. Followed up on questions. Asked for help when indicated. Prepared documents promptly More

Always friendly and helpful— Make getting service easy and the waiting room is set up so that I can work remotely while waiting for service. Charlie and staff explain and inform Make getting service easy and the waiting room is set up so that I can work remotely while waiting for service. Charlie and staff explain and inform so I know what is going on More

Awesome experience, very professional and helpful Great experience, would recommend their team to all my friends. Huge selection to pick from and hole process took less time than I thought it would. Great experience, would recommend their team to all my friends. Huge selection to pick from and hole process took less time than I thought it would. More