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Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury
Millbury, MA
991 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 991 reviews
July 10, 2018
Very helpful Very happy. I was happy with my experience. And happy with my purchase. I would recommend this dealership to others. Thank you for all your help Very happy. I was happy with my experience. And happy with my purchase. I would recommend this dealership to others. Thank you for all your help More
by Ncasey
Employees Worked With
Steve Zografos, Michael Sweck
Helpful July 05, 2018
Service department not great; sales excellent We had the the unfortunate experience of having a truck break down in Millbury while on a cross country run as a hotshot trucking operator. My vehicle We had the the unfortunate experience of having a truck break down in Millbury while on a cross country run as a hotshot trucking operator. My vehicle was towed to Herb Chambers in Millbury, and it was then that I came into contact with Gabriela in service. Eventually, I authorized the dealership for three hours of labor to diagnose the problem with my truck. Word came back that it was the torque converter, and the technician was 90-95% sure that this was the issue. I was told at this time that they couldn’t get parts until Monday and I offered to help. I purchased a torque converter and had it shipped overnight to the dealership at a cost of $1650. Of this, $315 alone was shipping charges for overnight air shipping. So, the dealership received the part on Thursday and I was told they should be able to get to it. Come Thursday, I got another call that said “Sorry we can’t even touch it until Monday.” Then, when they finally did get around to it, it was discovered that the torque converter was NOT the issue, but it was instead the whole transmission. Fine, it broke. I’m cool with that. What I am not cool with is the fact that even though I only authorized three hours of labor, I somehow ended up paying $792.81 out of my pocket for them to basically do nothing, and my vehicle was left in pieces. I should note this was after a supposed $175 discount from the service manager. I didn’t want to spend good money fixing the transmission so I opted not to. It was at this time that I dealt with the sales department. They were great. Even though they couldn’t find me a truck, they went out of their way to try and help. All told I ended up spending $792.81 to Herb Chambers, lost $315 in shipping, had to put my employee up in a hotel for 8 days at a total of $722, an airplane ticket ($410) to fly said employee to a dealership to get the truck we eventually bought plus time and lost wages. I am not a happy camper, and I really think that the service department should examine its practices a little closer. This is especially true because I personally know that a service department is the “cash cow” of any dealership. You see, I spent 7 years in sales myself and I know that if I ever treated a customer in this manner, I’d have been dealt with ina severe manner, and probably fired. Please fix this. More
by clittle760
Employees Worked With
July 02, 2018
Fabulous Experience ! I brought my 2100 Ram in for a factory recall, I called ahead to see how long the repair would take and scheduled a Monday morning appointment for 8:0 I brought my 2100 Ram in for a factory recall, I called ahead to see how long the repair would take and scheduled a Monday morning appointment for 8:00 AM. I figured I would be out by 10:00 AM at the latest, and scheduled the rest of my day accordingly. Upon arrival I was informed that this repair would take at least a half day, assuming they had all the needed parts on hand. Well I wasn't happy with this news, but the woman assisting me quickly offered a lease car for the day. Nice, new Jeep small SUV. About an hour later I was called and told that my truck needed parts not on hand and that it would not be ready until sometime Tuesday. I was told I could continue with the Jeep and only needed to replace the gas I used - more than fair. When I went to pick up my truck there was no charge for anything, and my truck was washed and vacuumed out - a very pleasant surprise. More
by Ram2011
Employees Worked With
June 27, 2018
New car Mike and bob were the best thanks guys for a great job on getting out of my old car and keeping my payments the same Mike and bob were the best thanks guys for a great job on getting out of my old car and keeping my payments the same More
by Brian 18
Employees Worked With
Allison
June 25, 2018
Murtada was awesome!!! I brought my car in for a recall and ended up “just looking”. Long story short, I ended up leasing a 2018 Jeep Grand Cherokee Altitude. Murtada greet I brought my car in for a recall and ended up “just looking”. Long story short, I ended up leasing a 2018 Jeep Grand Cherokee Altitude. Murtada greeted my husband and I and made us feel comfortable and was VERY patient. Murtada made leasing a new vehicle so easy and I am looking forward to working with him again soon. More
by PRivera
Employees Worked With
Murtada Shaker
June 17, 2018
Great Car Shopping Experience Michael Jenks was outstanding! I knew what I wanted and had limited time. Michael worked quickly, got me a good price and delivered the new car to my Michael Jenks was outstanding! I knew what I wanted and had limited time. Michael worked quickly, got me a good price and delivered the new car to my house. I would highly recommend him and this dealership. More
by zefross
Employees Worked With
Michael Jenks
June 13, 2018
Great service, knowledgeable salesman. I bought a Jeep from salesman Michael Cassata on 6-7-18. Michael was very helpful and very knowledgeable about the Jeep I wanted. Michael told me a I bought a Jeep from salesman Michael Cassata on 6-7-18. Michael was very helpful and very knowledgeable about the Jeep I wanted. Michael told me all the options the Jeeps had to offer and was never pushy. He explained everything from buying the vehicle thru the process of getting it registered and an inspection sticker. He made the process easy and I would go to Michael to buy another vehicle. All the staff was very helpful and friendly. More
by Fran
Employees Worked With
Michael Cassata
June 05, 2018
Great experience. Great dealership, fine and friendly staff. I would recommend anybody looking for a Dodge or Jeep to shop at this Dealership. See you all for my next Great dealership, fine and friendly staff. I would recommend anybody looking for a Dodge or Jeep to shop at this Dealership. See you all for my next visit. More
by sensei
Employees Worked With
Michael Cassata
June 05, 2018
Great service Service advisor was very attentive and told me what was going on more than once so as not to leave me hanging/wondering. Coffee and breakfast treats Service advisor was very attentive and told me what was going on more than once so as not to leave me hanging/wondering. Coffee and breakfast treats were good to have. More
by ACO
Employees Worked With
Michael Walsh I think?
June 05, 2018
Exceptional Experience! I had a fabulous experience at Herb Chambers in Millbury! Everyone I interacted with was very professional, courteous, and honest. There was absolut I had a fabulous experience at Herb Chambers in Millbury! Everyone I interacted with was very professional, courteous, and honest. There was absolutely no high pressure. My salesman, Keith Andes, was extremely knowledgeable and helpful. He spend a lot of time explaining the van features and was always there to guide me through the process from start to finish. This was not the first vehicle I have purchased from Herb Chambers in Millbury and it won't be the last. More
by Jim C
Employees Worked With
Keith Andes, Mike Nicoletti, Natalie
