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Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury

Millbury, MA

4.8
1,025 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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2 Latti Farm Rd, Rte. 20, Millbury

Millbury, MA

01527

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Showing 1,025 reviews

February 18, 2022

I went in today for simple maintence (oil change). I was greeted by Chelsea who was wonderful and helpful. She checked me in and advised about the length of time the service would take. I waited in More

by scott1313jl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea Waugh
Feb 22, 2022 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We're pleased Chelsea could make this a positive experience for you! Thank you for choosing Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury as your go-to automotive resource! We look forward to seeing you again!

February 18, 2022

My only reason for four versus five stars is the wait time we had our first day waiting on the finance department. Easy dealership to work with. No hassling. Good experience. Our experience with our sal More

by elise.vaughn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Blackmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Hi Elise, I'm happy to hear that our team provided you with a no-pressure transaction! We appreciate your patience during financing, but happy it was worth it, in the end, working with Steve! We look forward to seeing you next time at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury!

February 18, 2022

Lacking communication feed back. no call backs cannot be reached. Connor has a no care attitude More

by Smarecurtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlie Thibault
1.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melonie Pitisci
3.0
This rating includes all reviews, with more weight given to recent reviews.
David Lachina
3.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rossetti
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ersa Sara, Paul Santosuosso
Mar 07, 2022 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for bringing this to my attention. I'm sorry to hear about the lack of communication from our team and will make sure this feedback gets addressed with the appropriate parties. If you'd like to discuss the situation in greater detail, please feel free to contact me directly. Thanks again, Paul Santosuosso - General Manager - psantosuosso@herbchambers.com

February 17, 2022

Excellent service as always, my service advisor was Adam, he is knowledgeable, professional and super helpful,he went above and beyond to make my visit very smooth and fast, thank you Adam for everything you More

by Gina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Parker.
Feb 18, 2022 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for trusting the Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury team with your service needs! We're happy to hear Adam made your most recent visit a great one and we'll be sure to share this wonderful feedback with him. Thanks again for your support and we'll see you at your next visit!

February 16, 2022

One of the easiest car purchases I’ve done with Don Porcaro. There was no games that went back and forth like everyone hates. Will use him again More

by Jwsroofing
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Porcaro
Feb 18, 2022 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for your kind review! We're so glad you had a great experience with Don and we'll be sure to share this wonderful feedback with him. Thanks for choosing Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury. We look forward to seeing you again next time!

February 09, 2022

Service takes far to long, never done when promised. They do not seem organized at the counter More

by Jburn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ersa Sara
Feb 24, 2022 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We understand your frustration and appreciate your patience. Your honest feedback is extremely valuable and we will address this with our team. Please reach out to us to discuss this experience so we can work to improve this for the future. Thank you, Paul Santosuosso - General Manager - psantosuosso@herbchambers.com

Feb 24, 2022 -

Jburn responded

To make matters worse, the day after my service my engine light came on. I was able to get it assessed by stopping by and was told it was an emissions issue. I was told at that time that it wouldn’t be due to my recent service. However, after I was able to get it back there the next week, come to find out it was a loose wire that would have occurred when they changed the air filter……sorry for the honest feedback, but that was incredibly frustrating to waste yet more precious time…..

February 08, 2022

Excellent Dealership to do business with. Service department was excellent. Took me right in and out. More

by andremallet5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Conner
Feb 09, 2022 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for the kind review! We're so glad you came to visit us here at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury and we hope to see you again next time!

February 07, 2022

The people at the Service desk are always friendly and helpful. This time I had the pleasure of working with Chelsea. She’s was great! More

by Kjhaden1115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea
Feb 08, 2022 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

It means so much to hear our team provided five-star care to you! Thank you for coming to Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury!

January 26, 2022

Easy, fast, and efficient purchasing process! Internet purchase, the team took the time to completely video the vehicle and send to my mobile device.. More

by dwayne.adams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lachina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Cudak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for sharing your experience! We appreciate your wonderful feedback and hope we have the opportunity to work with you again in the future. Take care! - The Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury Team

January 25, 2022

great experience Jake was professional and friendly and responsive would go there again for car. More

by williambeaker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Rutkiewicz
Jan 26, 2022 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for giving us the opportunity to earn your business! We're happy to hear Jake provided you with wonderful service and we look forward to seeing you again next time here at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury!

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