Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury

I left my 2019 Dodge Ram at Herb chambers mil bury (I purchased it there) on 2 separate full days because truck was misfiring & an issue w a window. Neither was even diagnosed much less fixed during this purchased it there) on 2 separate full days because truck was misfiring & an issue w a window. Neither was even diagnosed much less fixed during this time.I had been dealing w Brandon in service & he advised he would call in a couple days when a loaner vehicle was available, he never called. After a week I called & spoke w him early in the week, he promised he would have a loaner vehicle available & would schedule an appointment w me when he called back at the end of that same week. . That was 3 1/2 weeks ago & I still haven’t heard from him. I have never left a review for anything but I’m so frustrated I had to. I DON’T RECOMMEND THIS DEALERSHIP FOR SERVICE & now I would never purchase here again!! More

This is our second vehicle we have bought at this location. We cannot say enough good things about all the salesman. This time around we had exceptional service, our salesman, Nicolas went above a location. We cannot say enough good things about all the salesman. This time around we had exceptional service, our salesman, Nicolas went above and beyond from the first step to the last step of our car buying process. Anthony Rossetti is the best sales manager around. He also went above and beyond and he treats everyone like they are family as soon as they walk in those doors. Anthony has helped us not just buy this last vehicle. But also my minivan two years ago. I recommend anyone looking for a new or used vehicle to go up to Herb Chambers of Millbury! More

Kenneth's attention was very good and professional from the first day until when they delivered our truck to us. Thank you for your help and all your attention. Kenneth a great person, we will definitely r the first day until when they delivered our truck to us. Thank you for your help and all your attention. Kenneth a great person, we will definitely recommend him. More

I had my car dropped off for a total of 6 days for a check engine light and loud noise when wheels were turning, picked my car up with check engine light on and loud noise. I went back in to explain and check engine light and loud noise when wheels were turning, picked my car up with check engine light on and loud noise. I went back in to explain and was told nothing they could do. They did a test drive (3 miles) and said they didn’t notice anything. I just purchased this car from this very same dealership and don’t recommend them at all. :( very disappointed because I really liked them when I was sold the car. More

My salesman Kenny was a pleasure to work with and made it a smooth transaction answered any questions I had and took care of anything that was needed.Lou and Aj were willing to work with me to get the dea it a smooth transaction answered any questions I had and took care of anything that was needed.Lou and Aj were willing to work with me to get the deal done so both parties were happy.Steve the business manager finalized the deal and did good job wrapping everything up.In all it has been the best experience buying a new vehicle I’ve ever had it just went so easy.Also the whole staff was personable and good guys to chat it up with. Would definitely comeback and recommend to anyone looking for a new car More

Extremely courteous and professional. I’ve used the services on multiple occasions and plan to purchase a car with them in the near future. I’ve used the services on multiple occasions and plan to purchase a car with them in the near future. More

Efficient, professional and courteous service. Chelsea handled all communications and face to face interactions with ease. Chelsea handled all communications and face to face interactions with ease. More

Very in responsible did not let me know when my jeep was ready took very long and scratched my hood. No answers! ready took very long and scratched my hood. No answers! More

Ease of check-in was nice. Mobile check-in was offered but I checked in myself. Service person was helpful and courteous. I was kept abreast of progress of work on vehicle wh Mobile check-in was offered but I checked in myself. Service person was helpful and courteous. I was kept abreast of progress of work on vehicle while I was waiting in waiting lounge. Facility was clean, bathrooms were clean and hot/cold beverages were available for guests waiting for their vehicles. Overall good experience. 👍 More

Service department is awful. Cant seem to fix anything right the first time. Same issue occurred three times and on the third time i get the response “ sorry nothing we can do no Cant seem to fix anything right the first time. Same issue occurred three times and on the third time i get the response “ sorry nothing we can do now”. Service writer filled me with incorrect information then proceeded to tell me the part was already replaced… but then couldn’t provide me with any service history showing me it was replaced? So he just made an assumption and told me to pound sand for a lack of better words. Filed a complaint with Ram customer care. Will go to another dealership. UPDATE: Truck went to different dealer, Confirmed that the PART WAS NEVER REPLACED, and they are going to be doing the correct repair that Herb Chambers said they cant help me with. Get your vehicle serviced else where. Avoid Service Writer- Adam Parker. More