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Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury

Millbury, MA

Overview
Employees
Reviews
Vehicles
4.8
1,074 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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2 Latti Farm Rd, Rte. 20, Millbury

Millbury, MA

01527

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Showing 1,074 reviews

May 17, 2023

Chelsea was very polite and Professional. She got me in right away took care of my problems with my Ram and I couldn't have been happier thanks again. More

by Hoffa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Waugh
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May 19, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We're grateful for your review, Hoffa! Our team is thrilled to know Chelsea provided polite and professional service, taking care of the issues with your Ram quickly. We hope to see you again in the future for any automotive needs you may have! Thank you! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

May 11, 2023

I was very disappointed after I was told that to check a small issue with my car will cost me $165 , without even mentioning how much it will cost to fix( the car engine doesn’t stop running at the red ligh More

by Vladas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
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May 19, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Vladas, we apologize for the frustration you experienced. While we do value quality service, we understand that our prices need to be reasonable and competitive as well. That being said, the lack of transparency in pricing and repair is not what we aim for. We would like to make things right by you - please give us a call so that we can work out a solution together. Thank you, Paul Santosuosso - General Manager - psantosuosso@herbchambers.com

May 19, 2023 -

Vladas responded

It is not the cost of fixing the car. It should not be costing me money to plug into the computer to tell me that it is nothing wrong with the car. I do not mind to pay for the repair and diagnostic if it is needed.

May 10, 2023

Josh made this car buying experience easy and comfortable. Everyone at Herb Chambers of Millbury are very warm and welcoming. Definitely exceeded my expectations. More

by Sengdao9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Blackmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Cudak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Josh and the team are proud to be part of your automotive journey and appreciate your kind review! We hope you love your vehicle and look forward to seeing you again soon! Thank you! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

May 07, 2023

One item after service driver seat was moved so close to steering wheel I couldn't get into my truck More

by Ddin5298
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We appreciate your honest feedback and will share this with the team. We hope to see you back for another five-star service experience next time! Thank you! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

May 03, 2023

It always is a pleasure when going to herb chambers! Salesman are extremely helpful, and they can get the deal done.. my personal experience with both salesman and managers have been a pleasurable exper More

by Loconnor5544
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Nieto, Chip Harris
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May 05, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We're delighted to hear that your recent visit to Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury was a pleasant one! It means a lot to our team when we hear how helpful our sales staff and managers were in making your experience an enjoyable one. Thank you for choosing us, and we look forward to assisting you in the future!

May 02, 2023

Excellent service. Non pressured experience. Very patient with questions and knowledgeable about vehicle. Handled entire process with grace More

by mozart869
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Lachina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chip Harris
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May 04, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for the wonderful feedback about your recent visit with our team here at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury! We appreciate your business and hope we have the privilege of working with you again in the future!

May 01, 2023

Outstandingly polite, knowledgeable, made me feel comfortable and put together a very good deal. Great experience. More

by sparazin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Demaio
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lachina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Nieto
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May 03, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Our team is committed to providing knowledgeable and polite service to all our customers and appreciate your awesome feedback. We're happy we made you feel comfortable and put together a great deal for you. Thank you! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

May 03, 2023 -

sparazin responded

Thanx again. Have already referred 3 friends to your dealership. I know they will receive the same level of service I did. Great job!

April 27, 2023

Had an issue with my vehicle, I went into see them and spoke with Richard S. who told me he would call me to make an appointment very soon. He called me the day he said he would and they fixed something More

by Tinabrabbs4
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Scherer
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Apr 28, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We're so glad Richard & the crew could assist you! Thanks for taking the time to share your experience and please don't hesitate to reach out if our Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury team can be of service again in the future!

April 26, 2023

Chelsea and the Herb Chambers staff were friendly and informative! I l will only be using Herb Chambers in the future for all my Jeep service! More

by sjscavone41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Waugh
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Apr 27, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for giving Chelsea & the Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury team an opportunity to earn your business! We appreciate the kind review and look forward to seeing you & your Jeep again next time!

April 20, 2023

Chelsea in the service department is great to work with. She is very customer focused and an asset to the Herb Chambers organization. More

by Northslope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Waugh
Report | Print
Apr 24, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for the kind review! We certainly consider ourselves lucky to have Chelsea on our team and we'll be sure to share this fantastic feedback with her. Take care and thanks again for your support, from all of us here at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury!

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