Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury

So i came monday morning and completed paying for the vehicle by 3pm that day. Told Nick i was selling my vehicle that day and i will pick up the car over the weekend. During the purchasing process 1. re vehicle by 3pm that day. Told Nick i was selling my vehicle that day and i will pick up the car over the weekend. During the purchasing process 1. recalls was a concern 2.during drive car pulled to right, alignment? bc of new tires? 3.rims needed to be fixed. Was told theyll take care of it.. Found out wheels will b fixed friday. Ok no problem im picking up on weekend. thursday comes around no news, so i messaged Nick asking for an update.. he said "everything is going well wheel guy will be here tomorrow," so i followed up wth what about car registration,recalls and alignment? no response for 12+hrs. Next issue is registering the car, didnt fax over the docs until 9am friday, Agent calls me and informs about the docs and they stamped and sent back at 10:16am. 1:36pm Nick messaage he just got the fax...No other updates Saturday @12:19 i messaged him about the vehicle, car is registered but no inspection sticker, he said itll be done later today, come pick it up later today. told him ill come tomorrow(sunday)bc saturday is moneymaking day for dealership. Saturday3pm he message and says sticker bay has been down.. told him just have the car ready for sunday at 10am. he responds with we dont open until 11, asked him to come in earlier 10-1030, would NOT do. told me to come before 6 or after 11 bc he doesnt take responsibility for anything that happens if he doesnt give me the key.. alright understand come in 5pm saturday, NO SALES CUSTOMER INSIGHT.. how have you been busy all week/day to not address any of my issues and get vehicle registered and have time to get inspection sticker? on the way home the car was still pulling to the right... They didnt even do an alignment like they said they would. More

Very happy with my experience the other day trading in my vehicle for a new/used Gladiator vehicle for a new/used Gladiator More

Service review. They are very courteous and professional. Gave me a loaner when they were going to need my car longer than they thought reasonable, as I was waiting They are very courteous and professional. Gave me a loaner when they were going to need my car longer than they thought reasonable, as I was waiting for it. More

Fast , efficient, pleasant, informative, Excellent customer Service. My car came back clean. Clean waiting area. customer Service. My car came back clean. Clean waiting area. More

Clean and welcoming show room, large array of cars to look at, friendly helpful staff. look at, friendly helpful staff. More

Hands down, best car buying experience I’ve ever experienced. From online inquiry which received a response immediately (I wish I remembered her name,, she was lovely and set me up with an immedia experienced. From online inquiry which received a response immediately (I wish I remembered her name,, she was lovely and set me up with an immediate appointment) to walking in the dealership and being greeted by Nick, who is the true MVP. I was in and out in 2 hrs flat, start to finish, Jeep purchased. He’s knowledgeable, professional, and has a laid back/no pressure attitude that made the whole experience painless. Shout out to Steven in Finance, such a nice guy and again, made the process so easy. I can’t say enough about this dealership, thank you More

The service team was highly responsive. They provided regular communication during the repair process, even sending links to photos as part of the diagnosis. The staff is knowledgeable and They provided regular communication during the repair process, even sending links to photos as part of the diagnosis. The staff is knowledgeable and turned the vehicle around in 2 days once the parts were available to do so. More

Very helpful group of people who will work with you to figure out a deal that works for both parties. figure out a deal that works for both parties. More

Everyone who has helped me from my first time to the present treats with a smile, courtesy, and efficiency. present treats with a smile, courtesy, and efficiency. More

Service manager Chelsea Waugh is AWESOME! I had an appointment scheduled for Thursday 07/20 for an oil change and tire rotation! I recently had a problem with my emergency brake and Chelsea w I had an appointment scheduled for Thursday 07/20 for an oil change and tire rotation! I recently had a problem with my emergency brake and Chelsea was able to get me an appointment sooner today Thursday 07/13 to have my emergency brake looked at! I will continue to get ALL my repairs and services at Herb Chambers Jeep Chrysler in Millbury because of Chelsea! More