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Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury

Millbury, MA

4.8
1,026 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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2 Latti Farm Rd, Rte. 20, Millbury

Millbury, MA

01527

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Showing 1,026 reviews

April 26, 2023

Chelsea and the Herb Chambers staff were friendly and informative! I l will only be using Herb Chambers in the future for all my Jeep service! More

by sjscavone41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Waugh
Apr 27, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for giving Chelsea & the Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury team an opportunity to earn your business! We appreciate the kind review and look forward to seeing you & your Jeep again next time!

April 20, 2023

Chelsea in the service department is great to work with. She is very customer focused and an asset to the Herb Chambers organization. More

by Northslope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Waugh
Apr 24, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for the kind review! We certainly consider ourselves lucky to have Chelsea on our team and we'll be sure to share this fantastic feedback with her. Take care and thanks again for your support, from all of us here at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury!

April 19, 2023

I left my 2019 Dodge Ram at Herb chambers mil bury (I purchased it there) on 2 separate full days because truck was misfiring & an issue w a window. Neither was even diagnosed much less fixed during this More

by Marc
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon in service
Apr 21, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for the review, Marc. I'm sorry to hear about the lack of communication from our team and would like the opportunity to discuss this situation with you in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Thanks again, Paul Santosuosso - General Manager - psantosuosso@herbchambers.com

April 19, 2023

This is our second vehicle we have bought at this location. We cannot say enough good things about all the salesman. This time around we had exceptional service, our salesman, Nicolas went above a More

by Sheenaroberts82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Demaio
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lachina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rossetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We're happy to hear that you had such a great experience with our team here at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury! It's wonderful to know that Nicolas provided you with such exceptional service throughout your car-buying process! Thank you for choosing us again! We hope you continue to enjoy your new car!

April 16, 2023

Kenneth's attention was very good and professional from the first day until when they delivered our truck to us. Thank you for your help and all your attention. Kenneth a great person, we will definitely r More

by giova.giovanni5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Ferrell
Apr 18, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We appreciate your five-star review of Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury, Giova! It's great to hear that Kenneth provided you with professional and attentive service from start to finish! Thank you for recommending us to others!

April 15, 2023

I had my car dropped off for a total of 6 days for a check engine light and loud noise when wheels were turning, picked my car up with check engine light on and loud noise. I went back in to explain and More

by Mlaventure0322
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melonie Pitisci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chip Harris
Apr 21, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for reaching out. I'm sorry to hear you're not satisfied with the service provided by our team during your recent visit and would like the opportunity to discuss these concerns with you in greater detail. Would you please contact me directly at your earliest convenience? Respectfully, Paul Santosuosso - General Manager - psantosuosso@herbchambers.com

April 14, 2023

My salesman Kenny was a pleasure to work with and made it a smooth transaction answered any questions I had and took care of anything that was needed.Lou and Aj were willing to work with me to get the dea More

by Hammer3217
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Blackmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ, Luis Nieto, Kenneth Ferrell
Apr 14, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for taking the time to share this kind review! We're thrilled to hear that Kenny, Lou, AJ & Steve made this your best car-buying experience yet and we can't wait to share this awesome feedback with them. Enjoy your new vehicle and please don't hesitate to reach out if our Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury crew can be of service again in the future!

April 13, 2023

Very in responsible did not let me know when my jeep was ready took very long and scratched my hood. No answers! More

by Msz.Benitez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charlie Thibault
1.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for reaching out. I'm sorry to hear about these concerns and would like the opportunity to discuss them with you in greater detail. When you have a moment, would you please contact me directly? Thanks again, Paul Santosuosso - General Manager - psantosuosso@herbchambers.com

Apr 21, 2023 -

Msz.Benitez responded

Good afternoon, thank you for reaching out to me can you please send me a contact number where you could be reached with a good day and time . Is really important for me. To speak about these situation with you. Thank you again and have a great weekend!

April 13, 2023

Extremely courteous and professional. I’ve used the services on multiple occasions and plan to purchase a car with them in the near future. More

by Ewatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Thibault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for trusting the Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury team with your automotive needs! We're grateful for your support and look forward to assisting you with your next vehicle purchase. Take care!

April 13, 2023

Efficient, professional and courteous service. Chelsea handled all communications and face to face interactions with ease. More

by Epond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
Apr 14, 2023 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Epond, thank you for your fantastic review! We're thrilled to hear that Chelsea provided you with efficient, professional, and courteous service. We appreciate your support and look forward to seeing you again soon! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

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