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Herb Chambers Collision Center of Danvers - Service Center

Danvers, MA

4.7
223 Reviews
Call Service Center (978) 774-2000

223 Reviews of Herb Chambers Collision Center of Danvers - Service Center

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April 05, 2025

Horrible horrible service department. Brought my truck in a few times same issues. Under extended warranty. Had my truck for over a month, got rental and they only paid for 4 days, left m More

by Ladybiker117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Fitzpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose service
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Apr 07, 2025 -

Herb Chambers Chevrolet of Danvers responded

Thank you for reaching out. I'm disappointed to hear that your experience has not met expectations and would like the opportunity to discuss these concerns with you in greater detail. At your earliest convenience, would you please contact me directly? Thanks again, Bobby Haddad - General Manager - rhaddad@herbchambers.com

April 05, 2025

DO NOT GO NEAR SERVICE DEPARTMENT WITH YOUR VEHICLE! ! YOU WILL HAVE NOTHING BUT PROBLEMS!! More

by Ladybiker117
Recommend Dealer
No
Employees Worked With
Jose
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Apr 07, 2025 -

Herb Chambers Chevrolet of Danvers responded

Hello - I'm disappointed to see this review and would like the opportunity to get a better understanding of your concerns. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Respectfully, Bobby Haddad - General Manager - rhaddad@herbchambers.com

April 05, 2025

DO NOT GO NEAR THIS DEALERSHIP! ! THE SERVICE DEPARTMENT IS ABSOLUTELY NIGHTMARE!! STAY FAR AWAY! More

by Ladybiker117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Apr 07, 2025 -

Herb Chambers Chevrolet of Danvers responded

Hello - I'm disappointed to see this review and would like the opportunity to get a better understanding of your concerns. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Respectfully, Bobby Haddad - General Manager - rhaddad@herbchambers.com

March 31, 2025

Had a great experience did what they had to do. Only was there for an hour always asking for other things they can do for you. More

by cchamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Fitzpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

Herb Chambers Chevrolet of Danvers responded

We're delighted to hear that your visit was efficient and pleasant at Herb Chambers Chevrolet of Danvers! Our team is always eager to go the extra mile for our customers. Thanks for sharing your experience with us!

March 31, 2025

Very professional and they are very knowledgeable about their products and services. Michael in service is a great person to deal with never a problem. I would recommend herb chambers to anyone looking for More

by Caddownie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon from sales and Mike from sales
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Apr 01, 2025 -

Herb Chambers Chevrolet of Danvers responded

Thank you for the glowing review! We're delighted to hear that Michael and our team at Herb Chambers Chevrolet of Danvers provided such knowledgeable and professional service. We appreciate your recommendation and look forward to assisting with any future needs!

March 25, 2025

I needed new Kay’s asap and Mike Aragon’s in service bailed me out More

by Tmac5558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Anagnos
Report | Print
Mar 26, 2025 -

Herb Chambers Chevrolet of Danvers responded

Your feedback made our day! Thanks for the five-star review! - Herb Chambers Chevrolet of Danvers

February 12, 2025

Found my car parked outside after waiting 2-1/2 hours, for a hour and half job, why could service not notify me when job was complete? More

by Stephenturner899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Feb 13, 2025 -

Herb Chambers Chevrolet of Danvers responded

Stephen, thank you for the review. I'm disappointed to hear about this experience and regret any frustration or inconvenience it may have caused for you. The situation will be reviewed with our team so we can take steps to improve our processes moving forward. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Bobby Haddad - General Manager - rhaddad@herbchambers.com

January 30, 2025

Scott was great in the service department. He was efficient and prompt. Very professional. Would highly recommend More

by jerkfats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott from the service department
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Jan 31, 2025 -

Herb Chambers Chevrolet of Danvers responded

Thank you for the recommendation! We're delighted to hear that Scott provided efficient and professional service at Herb Chambers Chevrolet of Danvers. We appreciate your feedback and look forward to serving you again!

January 20, 2025

I delt with Scott and have been dealing with him for years I’ve brought corvettes Cadillacs and fords there some I bought there some I didn’t he has always treated me good and just as important fixed th More

by dcal45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lions
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Jan 21, 2025 -

Herb Chambers Chevrolet of Danvers responded

Hi! Thank you for your continued trust in Scott and the team at Herb Chambers Chevrolet of Danvers! We're delighted to know you've had consistently positive experiences with us. Your recommendation means a lot, and we're here whenever you need assistance!

December 05, 2024

The service team at Herb Chambers Chevrolet is outstanding. I’ve had the pleasure of dealing with Erio Perez as my service advisor on a few occasions. He is personable and very thorough throughout More

by Geno D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erio Perez
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Dec 05, 2024 -

Herb Chambers Chevrolet of Danvers responded

Geno, we're delighted to hear that Erio and our service team at Herb Chambers Chevrolet of Danvers provided you with such a thorough experience. Thank you for sharing your positive feedback!

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