Herb Chambers Chevrolet of Danvers

Dear Herb I am guilty as so many others are of sitting Dear Herb I am guilty as so many others are of sitting down to fire off a complaint when bad service is encountered. Over the past few years i can Dear Herb I am guilty as so many others are of sitting down to fire off a complaint when bad service is encountered. Over the past few years i can only think of a handful of times i have contacted a company for good service. The few times I have done that I have felt that the service was so above and beyond what I expected that it warranted a my time to write. This weekend has been one of those times. My husband and I owned an H2, although it was a great truck that we loved dearly, it's time had come to be sold. Normally we like to sell privately as we always feel we make out better. However time has been very short lately so we decided to try to trade it in. You had exactly the car we wanted, a Buick Enclave, slightly used. Your dealership is not at all convenient to where we live, but having met Sal's wife and spoken to him on the phone we felt that the drive was worth it. As soon as we walked in we were greeted. We asked for Sal who was available to introduce us to Kevin. I almost feel I "owe him one" for the introduction. Kevin is one of the most personable people I have ever met. He was happy to take us out for a test drive and was insistent we take the car for as long as a drive as we needed to feel comfortable in it. He was able to answer every question we posed about the car and give us insight to some of the features that were new to us. After the drive Kevin started the process of valuing my H2. The offer that he and Sal presented felt very fair. Possibly a few thousand less than what I could have sold it for privately, but we knew that going in. He gave us the price for the Enclave. Within minutes we had bought another car. We buy more cars than the average person. Our fleet currently includes 6 vehicles that are used for both pleasure and work. This was the first time that we left the dealership feeling very confidant in our purchase. Yesterday we went back to pick up our purchase and go through the financing process. Today we were introduced to Jason. I hate the whole process of talking about money and numbers and percents. Jason was a pleasure. He explained everything in such a way that made the process almost enjoyable. When not talking about the loan or when waiting for the insurance company he was actually fun. Owning our own business and working in marketing over the years we know that a company can be sunk by the employees that are sent out to represent you and your values to the customer. Sal, Kevin and Jason are three people you should be proud to have on your team. They do what so many others can not. They are able to assess not only the needs of their customers but also their personality and give them a level of professionalism that makes each individual person feel almost happy to part with $40,000. We thank you for the opportunity to have met such a wonderful team. We not only love our car but feel very content with WHO we bought it from. We are looking (almost) forward to our next car purchase. Sincerely Mark and Tricia Burgess Tyngsboro MA More

I am 71 years old. I have bought new and used cars from many dealers and salesmen. My experience with Herb Chambers was outstanding. My salesman, Kevin Fitzpatrick was calm, pleasant, helpful, courteous many dealers and salesmen. My experience with Herb Chambers was outstanding. My salesman, Kevin Fitzpatrick was calm, pleasant, helpful, courteous and knowledgeable. He took time with me, found out what I wanted, explained every detail, took me out on several demonstration rides, and helped me equip the car I selected with every option I wanted. After I ordered a beautiful new Camaro, Jason Bradley and Eduart Lela followed up the sale with expert advice on other important aspects of my new purchase. I had never been to a Herb Chambers Dealership before, but the day I ordered my new car, I also had my old 1998 Buick LeSabre seviced by the service department. I had a mechanical problem that a different dealership could not resolve after three different attempts. The problem with my Buick was a serious safety problem. Within hours, a gentlemen named Jack in service resolved my problem completely. The safety issue was corrected and has not occured again. I now have my beautiful Camaro( I love it), and when necessary I will return to Herb Chambers in Danvers for sevice for both of my cars. More

Kevin was great. He dealt with in a friendly and sincere way, nothing I had experienced before. Then my wife and I met with John Chiavelli (Sales Manager) and he was also very thorough and helful. we love o way, nothing I had experienced before. Then my wife and I met with John Chiavelli (Sales Manager) and he was also very thorough and helful. we love our new Equinox and will referre all our friends and family to Herb Chambers. Thank you Jon and Kevin Lauren MaCdonald More

I am providing this review because we just had the most enjoyable and professional new car purchase experience in the 35 plus years that we have been purchasing automobiles. We visited the dealership fo enjoyable and professional new car purchase experience in the 35 plus years that we have been purchasing automobiles. We visited the dealership for the first time on Sunday 11/15/09 and were treated very courteously and professionally. After expressing interest in and test driving a 2009 Enclave we were given a terrific price to purchase the car. We elected to sleep on the decision overnight and get back to Corey the next morning. From past experience that would have signaled a visit from the sales manager with a price reduction and the question of what can we do to get you to buy the car now. Instead we got a visit from the sales manager asking how we were treated, if all of our questions had been answered, the sales managers card and the request that we call him or Corey if we had any questions. We called Corey Monday morning to tell him that we wanted the car and that we wanted to pick it up on Saturday 11/21 and we proceeded to handle everything else over the phone. We arrived at the dealership to pick up the car and finish the paperwork a drive our new car home. No muss, no fuss just a great experience of a major purchase that was handled by quality professional people all the way around. Thanks. Wayne Sheridan and Trish Moore More

Sal helped me pick out a safe new hummer.The overall service was outstanding and I would highly recommend this dealership to anyone looking for a new car. I love my Hummer and I will only go to Herb Cha service was outstanding and I would highly recommend this dealership to anyone looking for a new car. I love my Hummer and I will only go to Herb Chambers Chevy where I know I will always get the most for my money. More

I called this dealership because I was interested in a preowned Hummer H3. I then went to the dealership and the Sales Manager Jon put me in touck with Kevin who was great. I decided to hold off for a whi preowned Hummer H3. I then went to the dealership and the Sales Manager Jon put me in touck with Kevin who was great. I decided to hold off for a while,but both Jon and Kevin were great . I would reccommend this dealership. They are very professional. More

I work in the Danvers area and visited the Herb Chambers Danvers Showroom I liked the following. 1.)Friendly Sales people--answered all questions without using sale first approach. 2.)Clean, well Danvers Showroom I liked the following. 1.)Friendly Sales people--answered all questions without using sale first approach. 2.)Clean, well run operation, everyone working, overall appearance looks organized. More

Sal Marullo helped me out while shopping for my 2007 Chevy Silverato. His style and class of salesmenship matches no other. If Sal sold another type of automobile other than Chevy I would buy from him e Chevy Silverato. His style and class of salesmenship matches no other. If Sal sold another type of automobile other than Chevy I would buy from him exclusivly. It is not the automobile that counts it is the sales experience that really makes me a loyal lifetime buyer from Sal. Herb, you really lucked out with such a well educated and all around great guy on your team. I see upper management in his future for sure. - Chris More

I had been looking for a Chevy Suburban for my wife for about 2 months. I went into herb chambers not expecting to buy anything and to deal with your typical car salesman. I met Corey Upton and realized no about 2 months. I went into herb chambers not expecting to buy anything and to deal with your typical car salesman. I met Corey Upton and realized not all car salsepeople live up to the negative reputation... Corey was so knowledgeable and made the whole experience a pleasure! Then I met his sales manager Jon who made consumating the deal a breeze! After Jon we met Jason the finance manager- he was easy to deal with and not high pressure at all! The whole expeirence was one of the best car buying experiences I have ever had and I will recommend herb chambers to everyone! More

I was in the market for a Chevy Avalanche and I connected with Kevin at the dealership. He searched and kept in contact with me until he found one that met my needs. I love my truck and the personal exp with Kevin at the dealership. He searched and kept in contact with me until he found one that met my needs. I love my truck and the personal experience was tremendous. No other dealership went out of their way for me. I highly recommend Herb Chambers Chevy in Danvers and I especially rate Kevin #1!! Thank you for the positive experience. More