Herb Chambers Chevrolet of Danvers

Sales rep tricked me into submitting a my credentials in order to go over car details. Devious tactics are known at dealerships selling cars sub par or that have a history of defects, flood damage or accide order to go over car details. Devious tactics are known at dealerships selling cars sub par or that have a history of defects, flood damage or accidents. Not to mention, the sales rep was trying to push cars on us that we could not afford ever. Sales rep also flipped us off as we left and drove away which is why we chose to post this comment. We also advised the sales rep to not contact us further, the sales rep acknowledged request and has continued to contact us with proof after the interaction. That is considered harassment. More

Hello everyone at Herb Chambers. I have had a recent brake issue with my 2007 Monte Carlo SS and after recent brake work I noticed the brakes grinding. I had dealt with Scott Lyon on all of my automotiv brake issue with my 2007 Monte Carlo SS and after recent brake work I noticed the brakes grinding. I had dealt with Scott Lyon on all of my automotive services and through his knowledge,professionalism and understanding my brake problems were resolved. The pads needed replacing as they were not performing properly. The brakes work great now. Scott Lyon and the service dept. are very knowledgeable and courteous and treat myself and all of the customers I've noticed with a high degree of respect and above all honesty. I will continue to have my vehicle serviced as well as buy future vehicles from Herb Chambers when needed. As always the entire staff is top notch and a great attitude. Thank You Ron Pease More

Hi I have been to several chevy dealerships looking Hi I have been to several chevy dealerships looking for a used Avalanche. Many just wanted to get you in the door. Then once at the dealership they Hi I have been to several chevy dealerships looking for a used Avalanche. Many just wanted to get you in the door. Then once at the dealership they forgot the budget I had etc... The sales team at Herb Chambers were perfect. You were treated preffessional the monent I walked in the door and during the sales process that was only approx 1hr. When I picked up the vehicle they were more than polite in making sure I had absolutly no problems My daughter graduates college May or 2013 and we will be back there to look at another vehicle. Thank you for a great experience and we have bought many many new and used cars Cheers Ed Myers More

both service advisors were very patiance with me. they answered any and all my questions. they asked if i needed a ride home. the time they gave me for when the car would be done was always earlier. answered any and all my questions. they asked if i needed a ride home. the time they gave me for when the car would be done was always earlier. More

I went to the dealership this past Sunday, October 14th, and was greated by Ali and John. I was looking to go from a 1998 Nissan to a 2012 Chevy Cruse. John Doucette is one of the most curteous, friendly and was greated by Ali and John. I was looking to go from a 1998 Nissan to a 2012 Chevy Cruse. John Doucette is one of the most curteous, friendly and understanding Sales Representatives I have ever had to do business with regarding an automobile. All of my questions were answered in a thorough friendly manner. You would think I was buying the most expensive car on the lot. The next day I drove away in my new car feeling like a princess. Obviously, the sales staff like John and for that matter everyone I delt with make Herb Chambers Chevrolet earn their fantastic reputation. Sincerely, Jacqueline Wright More

We are so excited to be driving our new 2012 avalanche with the help of our salesman Brian Dumont, Brian was patient, he has a very pleasant personality and did not push us to make a decision. Brian als with the help of our salesman Brian Dumont, Brian was patient, he has a very pleasant personality and did not push us to make a decision. Brian also introduced us to Stephanie and then Mike in the service department. The massive amount of paperwork was nicely organized by Stephanie Killian, she also helped with some added features (warranty and many other items) and showed me what ventureshield looked like on a vehicle in the lot. All the initial needs from the service department were met by Michael Anagnos, Mike organized all the add ons (lojack, simonize, ventureshield and a sticker) for a one day completion. all of the employees worked together flawlessly. The experience was the best I have ever had, it was my first time at Herb Chambers and they say that first impressions matter most...I have been won over. More

The team who worked with me was fabulous. The whole thought of buying a new car was daunting to me - just didn't want to do it and procrastinated. I think Ali is psychic. I put feelers out, onlin thought of buying a new car was daunting to me - just didn't want to do it and procrastinated. I think Ali is psychic. I put feelers out, online. Ali responded immediately, and I keep avoiding the fact that I needed to buy a new car. Ali's frequency of checking in was perfect. She didn't overwhelm me with too many phone calls or emails, however, she was tenacious and succeeded in making me focus on what I wanted, needed, and what was financially plausible. When I finally went to the dearlership, Ali set me up with the exact person for the job - Stephanie Killian. I COULDN'T HAVE BEEN LUCKIER!!!!!!! As previously mentioned, I had distaste for this task. Immediately upon meeting Stephanie, I realized this is not so bad. She put me at easy and we looked around. While poor Stephanie had to spend hours and hours with me, I was having fun! A completely unexpected development! Stephanie worked with me on my level, kept things understandable for me, I trusted her. Again, a completely unexpected development. Needless to say, Stephanie made the sale. I couldn't be more pleased with the car, and my experience at Herb Chambers Danvers. I have already, and will continue to, recommend this team. They made it easy, and fun. Hmmm... I wonder if I can talk them in to going out for a beer with me. More

All the folks went "above and beyond". The customer service is outstanding! Each and every one of the folks that I have encountered while dealing with Herb Chambers have proven to be wonde customer service is outstanding! Each and every one of the folks that I have encountered while dealing with Herb Chambers have proven to be wonderfully helpful, professional, down to earth and all willing to go the extra mile. The extra effort was evident in so many ways: Corey the sales manager made calls on my behalf on his day off & communicated with me making sure that I was "in the know" about every step of the car buying process. Kevin the sales rep was wonderful, I took a bunch of his cards and plan on referring whenever the opportunity arises. John from finance was awesome.... The way these guys worked together for me as the customer was awesome. Customer service like I received truly comes from the inside,it can not be taught. Herb Chambers is fortunate to have such an awesome staff. More