Herb Chambers Chevrolet of Danvers

Looking for a used car? Stay away. I was in the market for a used car and had my options narrowed down to a handful, including the Ford Mustang and Chevy Camaro. I was looking for the V I was in the market for a used car and had my options narrowed down to a handful, including the Ford Mustang and Chevy Camaro. I was looking for the V6, manual-transmission versions of both, anywhere from 2012 - 2014. An Internet search led me to Herb Chambers Chevrolet, as their website indicated they had one Mustang that qualified, and several Camaros. I called the dealership and spoke to Andrea, who was extremely friendly and helpful. She confirmed that the cars were on the lot, confirmed that I could come by and test drive them, and took my number so she could call me if any of the cars were sold or moved before I could come in. Several hours later a friend and I were at the dealership, and were quickly greeted by Clinton. I let him know I had called earlier about looking at the used V6 manual Mustang and Camaros, and he flatly stated, "We don't have any of those here." I clarified that I had spoken with Andrea on the phone, and her and the website both indicated otherwise, and could he set me off in the right direction if I was in the wrong place. Clinton let me know that Andrea "works in another building," and conceded that they did in fact have a used Mustang with a V6. The Mustang was a different car from the one on the website (and was an automatic) but I thought a test drive might still be informative and so we filled out the requisite paperwork and were off. During the drive Clinton was somewhat understandably (as a Chevy dealer) unkind to the Mustang. He did seem to have some enthusiasm for the Corvette, a great car, but assured us that neither I or my friend could afford one (my friend owns two). Returning to the dealership, Clinton made no effort to show me around any of the Camaros on the lot, and seemed rather indifferent to finding out what I was looking to purchase or when. We left at that point, and I purchased a car from a different dealer the next day. More

water leak and warranty issues After having dealt with other Chevy dealerships I brought my Avalanche here. John T in service was excellent. Scheduled my appointment right away, li After having dealt with other Chevy dealerships I brought my Avalanche here. John T in service was excellent. Scheduled my appointment right away, listened to my issues, came and visually inspected my vehicle. He went above and beyond my expectations with my repairs, providing me with alternative transportation and returning my vehicle back to me ASAP. Great experience, will definitely return to and refer Herb Chambers -Danvers. More

Quick Recall Service My new 2013 Chevy Cruze was recalled and within a week of calling and scheduling an appointment, they brought it right in and had it looked at. In a t My new 2013 Chevy Cruze was recalled and within a week of calling and scheduling an appointment, they brought it right in and had it looked at. In a timely fashion it was out in no time and I was able to pick up the car later that day good as new. John was very helpful in explaining the recall and making sure I was in and out. I left there feeling very confident in their service and would highly recommend it to anyone. More

Helpful and Caring service After dealing with horrible dealership, I came into this dealership and left with a car the next day. They were very helpful and caring. They made my After dealing with horrible dealership, I came into this dealership and left with a car the next day. They were very helpful and caring. They made my shopping experience great. Although the car they were trying to get me into was not what I wanted, I LOVE THIS CAR... 2014 Chevy Cruz ( purchased in August, I know I am a little late with my review) best car ever.. Thank you to both Corey's for the best customer service every and the best experience at a dealership I have ever had. More

New car purchase was smooth Kevin made buying our new car a pleasure. He's easy to talk to and very knowledgeable. We would highly recommend working with him and the rest of the Kevin made buying our new car a pleasure. He's easy to talk to and very knowledgeable. We would highly recommend working with him and the rest of the team. Thanks! More

Great Great Great I can't say thanks enough...We bought a New Chevrolet Silverado and everything was easy and fast. Thank you so much , we are so happy with a new ca I can't say thanks enough...We bought a New Chevrolet Silverado and everything was easy and fast. Thank you so much , we are so happy with a new car!!! :) More

Car Delership hater for repairs! I love my regular local mechanic, but he couldn't figure out what was happening with my car. I had NO choice but, to bring my car to a dealership for I love my regular local mechanic, but he couldn't figure out what was happening with my car. I had NO choice but, to bring my car to a dealership for repairs. I always feel like I am going to get ripped off! Herb Chambers proved me wrong! They were on the money. (My brother-in-law is a mechanic in Maine so I double checked everything.) And the customer service was GREAT! John put me in a rental car without me needed to ask, beg or fight with him. Herb Chamber of Danvers has exceeded my expectations! I will definitely go back with no reservations!!!! The price and customer service was RIGHT! More

service I just had my camero in for service with Richard Dixon i highly recommend this dealership they are professional respectful and fast. I have peace of m I just had my camero in for service with Richard Dixon i highly recommend this dealership they are professional respectful and fast. I have peace of mind that that my camero was serviced correctly.? More

Flawless Start to finish, I had a hassle free and enjoyable experience. They (Kevin, Corey, and Bobby) were professional, efficient, and straightforward. I had Start to finish, I had a hassle free and enjoyable experience. They (Kevin, Corey, and Bobby) were professional, efficient, and straightforward. I had been to 3 dealerships before purchasing a new 2014 suburban and hands down Herb Chambers not only made the other dealerships seem inadequate, but more importantly, provided an exception and enjoyable experience. Much appreciated. More

The salesman Corey went the extra mile My wife and I were looking for Chevrolet Camaro convertible, we had a very specific set of options we wanted and only a handful were left in new Engl My wife and I were looking for Chevrolet Camaro convertible, we had a very specific set of options we wanted and only a handful were left in new England. We live in central Connecticut so it was rather a long drive to even go look for the car. We called the dealership first to confirm the car was their, this was a Sunday. We drove to Danvers Chevrolet first thing in the morning on Monday, we were met by a very cheerful salesman named Corey Stewart. Corey brought the car up for us to look at. As we had explained we were very serious about the purchase and did not want to spend half the day at the dealership as we still had to work for the day. True to their word we were able to wrap up negotiation's on the Car in short order . We were able to negotiate a reasonable price and a good deal on my trade, unlike other dealers I have been to, they were understanding of my needs on my trade as well as realistic in their first offer. I can tell you we went to a number of dealers who offers on my trade as well as their price for their car were insulting at best. We all understand that a dealer needs to make a profit, this dealer understood not to insult my intelligence, we all have access to the internet, it amazes me how many dealers still want to work on selling cars like they did in the 70's. I found the dealership to be refreshing and a straight shooter. Unfortunately we were unable to pick up the car up that day, as the registration on our car was from Connecticut. The dealership sent someone to transfer the plates for us later that week, we did have a paper work issue that had to be resolved and one quick call to the sales manager and the issue was resolved. Corey then drove the car to the Connecticut border to meet my wife and deliver the new car and pick up our trade. Thank you for a pleasant buying experience. The Bruce's More