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Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick - Service Center

Warwick, RI

4.4
245 Reviews
Call Service Center (401) 262-2020

245 Reviews of Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick - Service Center

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September 08, 2023

I am always very pleased with the service at Herb Chambers Maserati. From the purchase experience to the service visits. More

by JMF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Pulvie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2023 -

Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded

Thank you for the 5-star rating! We're glad to know you've had consistently positive experiences with our team at Herb Chambers Alfa Romeo of Warwick. We'll see you next time! Safe travels!

September 08, 2023

Quick appointment scheduled Friendly service throughout the encounter In and out fast and easy service More

by damato1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Pulvie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2023 -

Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded

We're delighted to know you had a positive experience at Herb Chambers Alfa Romeo of Warwick. We aim for efficient and friendly service every time! Thanks for your review.

September 04, 2023

Great service. I had my car in for an oil change today. They did a good job! Got it back same day. More

by Rob29 alden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory M.
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Sep 05, 2023 -

Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded

We really appreciate you taking the time to leave Herb Chambers Alfa Romeo of Warwick this awesome review, thank you!

August 28, 2023

I love this dealership. Great people and great service. The management is very knowledgeable, sales people professional and service manager very nice. More

by Jeffflath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Pulvie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maz Abdel Hafiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2023 -

Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded

Hey Jeff, thank you for the positive review! We're happy to know you had a great experience at Herb Chambers Alfa Romeo of Warwick. We strive for knowledgeable and professional service every time! Safe travels!

August 20, 2023

Excellent experience with the service. Cory is very friendly and responds quickly to various needs. The service is great from all points of view. More

by Mauri7622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Pulvie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded

We're glad to know you had an excellent experience with our service team at Herb Chambers Alfa Romeo of Warwick! It's great that Cory was able to assist you promptly and effectively. Thanks for the review, we appreciate it!

August 11, 2023

I am actually so upset with this dealerships lack of service that I am intending to trade the car in for a different make of vehicle. I will not drive an Alfa Romeo again. Alfa dealerships are few and f More

by Lindacampion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 14, 2023 -

Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded

Linda, I'm sorry to hear that your experience with our team did not meet your expectations and will make sure we utilize this feedback to help improve our service moving forward. If you are interested in speaking with me, I welcome the opportunity to try and turn this situation around for us all. Please feel free to contact me directly at your earliest convenience. Respectfully, Neil Ferreira - General Manager - nferreira@herbchambers.com

Sep 06, 2023 -

Lindacampion responded

I am STILL waiting for a refund $1242.00. The parts were returned and I was told I would have to wait until they got a refund. This is just shy of a month now and NOBODY has reached out to say anything. The response from the General Manager is empty. I responded to him privately and never heard back from him. IT IS PAST TIME TO REFUND MY MONEY! I have traded the car in and will never do business with Alfa Romeo again but I will not stop until I get my money back!

Sep 27, 2023 -

Lindacampion responded

I am STILL waiting for a refund! I sent Neil Ferrari an e-mail 3 days ago and still no response. Mr. Ferreira - I have waited for weeks now to receive a refund from your service department. On August 5th I paid for two parts, invoice number 20341. Cory Blue knew that I would not be able to get the car back in until the end of August and ordered a part with a core fee of $1000 if I did not get the new part installed and old part returned by the end of August. That was really the last straw for me with the lack of service and any communication. I called and requested that the parts be returned for a full refund. I was told, six weeks ago, that the parts had been returned and a check was on the way. When I called two weeks later I was told that I would get a refund when Alfa Romeo service got their refund from the parts dealer. I still have not received a refund. Two weeks ago I tried calling Cory to check on the status of my refund. Five calls went straight to voice mail. When I blocked my caller identification he answered the first time, not a coincidence I am sure. Cory said he would check with the office and call me back. I still have not had a call back. More of my stellar service experience with Alfa Romeo.I have since traded my Stelvio in for a new Mercedes. They excel at customer service. I expect a full refund total of $1,242.00 for the two parts on invoice number 20341. This situation has been going on for far too long at this point. Please correct this situation this week. My next step will be to take legal action. Thank you, in advance, for your attention to this matter. Linda Campion Do not trust this dealership to respect you as a customer!

August 08, 2023

Service was great and staff was very friendly. I called on Thursday and had an appointment scheduled for Monday. More

by Kcasto34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Pulvie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded

We're glad to know you had a great experience with our team at Herb Chambers Alfa Romeo of Warwick! We strive for efficient and friendly service. Thanks for sharing your feedback! Safe travels!

July 27, 2023

I want to express my sincere appreciation for Cory at Herb Chambers Alfa Romeo. I was traveling from out of town and had an emergency situation with my tire on my Stelvio and he really helped me get my More

by Very Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory from Alfa Romeo service
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Jul 27, 2023 -

Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded

We're delighted to hear that Cory and our team at Herb Chambers Alfa Romeo provided excellent service during your emergency. It's wonderful that they helped you get back on the road. We'll see you next time. Drive safely!

July 26, 2023

Alfa Romeo-Maserati: Always friendly, attentive, clean, effective and efficient. You would get FAR better name recognition by changing the name to: Herb Chambers Cadillac of Providence, Herb Chambers More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Pulvie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2023 -

Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded

Thank you for the thoughtful feedback. We'll see you next time at Herb Chambers Alfa Romeo of Warwick!

July 14, 2023

Professional, precise , helpful. Took some time but they had no choice . All good . Thank you ..Andrew More

by andyf47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Pulvie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory did a professional job
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Jul 17, 2023 -

Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded

Thank you for the great review! We're glad to hear that Andrew provided you with a positive experience at Herb Chambers Alfa Romeo of Warwick. We appreciate your kind words and hope to see you again!

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