Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick
Warwick, RI
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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No pressure deal. Recently purchased a used 2013 SRX at Herb Chambers. Had wonderful experience with Z as our salesperson. It was a pleasant experience from the start t Recently purchased a used 2013 SRX at Herb Chambers. Had wonderful experience with Z as our salesperson. It was a pleasant experience from the start to the finish of the deal. Felt absolutely no pressure to purchase the vehicle at any point in the relationship. He was well informed about the vehicle and promptly answered all of or questions as to the vehicle and the trade in proposed. Even after leaving a deposit on the vehicle and deciding on the purchase he did follow up with a call but did not inundate us with repeated calls or any pressure to purchase the vehicle. He was quick to follow up on questions concerning the vehicle and the details about the purchase and the proposed trade. At delivery we pointed out an issue with the vehicle and after delivery he promptly contacted us with a reply that addressed the issue to our satisfaction. Hopefully Z will be an employee for some time with whom we can continue to deal with for subsequent purchases from Herb Chambers Cadillac. Also had a pleasant experience with Paul Nischo relative to the financing of the vehicle. He was courteous and knowledgeable and was able to convince the lender to agree to a favorable interest rate on our behalf. He did not pressure us into purchasing any warranties and only recommended the warranties that were needed relative to the vehicle. More
Great Experience I bought a 2014 Chev Malibu from Z and he was kind, friendly and not pushy at all. I would recommend this dealership. Paul the finance guy was good I bought a 2014 Chev Malibu from Z and he was kind, friendly and not pushy at all. I would recommend this dealership. Paul the finance guy was good too. More
Excellent Service Thank you Roberto Delarosa & Paul Nischo for everything. Both of you made the experience easy and smooth. Fantastic job by both of you. Sincerely Thank you Roberto Delarosa & Paul Nischo for everything. Both of you made the experience easy and smooth. Fantastic job by both of you. Sincerely Paul & Dawn More
Excellent Experience I just want to thank Roberto Delarosa and Jackie Sasso for a great experience. Their attention to detail and follow through was fantastic. I was treat I just want to thank Roberto Delarosa and Jackie Sasso for a great experience. Their attention to detail and follow through was fantastic. I was treated great through the entire process. What a professional organization !!!! More
Beat dealership I have been to I purchased a 2012 Cadillac SRX with only 15,500 miles on it in mint condition from Harold. It was the easiest purchase I ever made. I wish I had sta I purchased a 2012 Cadillac SRX with only 15,500 miles on it in mint condition from Harold. It was the easiest purchase I ever made. I wish I had started doing business with Herb Chambers years ago. There was no pressure at all to buy the car. I agreed on a trade in price with Steve, the sales manager and the deal was done. I then finalized the purchase of the vehicle with Jackie and also purchased a extended warranty. All three were great to work with and are down to earth people, not your typical car sales people. Harold later showed me around the dealership and then explained all the features of the suv. It is one of the nicest vehicles I have ever owned and would recommend a SRX to anyone who wants a smooth, quiet running car with plenty of power plus the luxuries Cadillac has always been known for. Again thanks to Harold, Steve and Jackie for making my purchase so pleasurable. More
Amazing Experience This was the most professional dealership I have ever been too. Everyone was extremely helpful. I first spoke with Erika about coming in to have m This was the most professional dealership I have ever been too. Everyone was extremely helpful. I first spoke with Erika about coming in to have my car appraised, as well as look at some cars within my price range. When I arrived I was greeted by Paul who introduced me to Roberto. After speaking with Roberto about what I was looking for, I went back to Paul to set up the finance agreement. I never once felt like I was being forced into something that I did not want. I would highly recommend this dealership to anyone looking to purchase a vehicle . Thank you again, Ryan Chin More
lack of customer advocate purchased new SRX . Jackie sasso, business manager very helpful and displays positive energy, set up appointment on 9/9/15 at 1100 for simonize glass purchased new SRX . Jackie sasso, business manager very helpful and displays positive energy, set up appointment on 9/9/15 at 1100 for simonize glass coat and venture shield, she states in at 1100 out by 3:00p.m. I arrived at 1050 and at approx. 1125 arrived at enterprise for my rental. after further confusion there I was taken back to herb chambers by enterprise staff- now it is after1200. kevin in service greeted me and immediately found kevin barry to speak with me-Jackie offered me the loaner, I never asked, enterprise stated I need to pay for the gas I used-I stated I'm not paying for gas. kevin barry understood and after someone called enterprise back at approx. 1230, enterprise arrived with the loaner an hour later . It is now 1330!. I asked what time my SRX would be ready and was told 4:00p.m.. I arrived back at herb chambers at 3:30, spoke with kevin barry and in steps Michael Pacheco, my sales consultant, who states my car is ready, he drives it to the front door and I immediately see spots all over the windows and notice some sort of swirly film on the hood, Michael points out the venture shield and then sdmits the car needs to return to service. I am now left to wonder if the simonize glass coat was done on the vehicle before the venture shield. finally, at 4:23p.m ,I"m on my way home. my first experience with the service dept. was my worst customer service experience , ever! Keep in mind this is for services I'm PAYING for!. to sum it upI felt because Jackie was off for the day, I didn't feel anyone was looking out for me. total frustration! More
Best dealership we have ever dealt with. This was the most friendly, professional and fair dealership that we have ever bought a car from. Thanks Roberto, Paul and Lauren . We had first spok This was the most friendly, professional and fair dealership that we have ever bought a car from. Thanks Roberto, Paul and Lauren . We had first spoken with Lauren on the phone who started the ball rolling and answered all our questions and found the perfect SUV for us. When we got there after a 4 hour trek from New York, we were greeted by the smiling face of Roberto who couldn't do enough for us. He answered all our questions and negotiated a price that we were very happy with. We then met with Paul who got us the best deal and made us feel so comfortable with financing. He was friendly and not pushy like many finance handlers. I almost feel sad that it will be a long time before we see them again. I would highly recommend this dealership to everyone. Thanks Again, Sue & Jim Suraci-Pellegrini More
Great Service! I was in for a service appointment last week. My 2012 CTS was due for routine maintenance and was idling a little rough. As I drove into the service I was in for a service appointment last week. My 2012 CTS was due for routine maintenance and was idling a little rough. As I drove into the service drive, I was greeted by a valet, who opened my door and directed me to the service adviser, A.J. After explaining the symptoms of my car, he seemed to know exactly what I was talking about and told me it would be finished no later than 2:00 the following day. He immediately had a new CTS brought up for me that was gassed and washed (I almost think he had it pulled from the showroom). I was amazed at the level of service A.J. and his team provided. When he called and said my car was ready, i was almost disappointed, I was really getting to like the new CTS he provided me with. While picking up my 2012, it was purring like a kitten, and was looking like it was brand new again. Kudos to the reconditioning department. I then bumped into Harold, the sales advisor who helped me by my car in 2012. We are now in the process of putting a deal together on a new CTS like the one I was driving for a day. What a great experience. For myself as well as many others, going to a Car Dealership for service rates lower than a trip to the dentist.. and is usually more painful. A.J. and Harold made me feel like I was a guest at the Ritz Carlton. This has truly been an unexpected, exceptional experience. I look forward to my next visit with my new 2015 CTS! More
Very good experience! I purchased used CTS at a very fair, competitive price. Everyone I interacted with, Roberto, Jeff, Jackie, and especially Harold who walked me through I purchased used CTS at a very fair, competitive price. Everyone I interacted with, Roberto, Jeff, Jackie, and especially Harold who walked me through the paperwork, orientated me to the workings of the car, and who put the plates on my new car, all were friendly, courteous, knowledgeable, helpful, and no pressure. Everyone was patience and responsive to my many questions. I would recommend Herb Chambers Warwick to anyone. More