Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick

In November, My husband and I walked into this dealership to inquire about the New 2021 Escalade. We spoke to sales person Bethanie who explained that the SUV had to be ordered and if we ordered we would get to inquire about the New 2021 Escalade. We spoke to sales person Bethanie who explained that the SUV had to be ordered and if we ordered we would get by February the latest. So, we sat down with Neil and ordered the Cadillac to our preference. March came and I contacted Bethanie because I hadn’t heard from her or the dealership regarding our soon to be new car. Bethanie explained that due to manufacturing and covid our SUV was taking longer. On March 10 we walked into the dealership to get a more accurate status on the vehicle. Spoke to Sales Manager Leo who explained the inconvenience but who suggested a Platinum Escalade that was going to be available within the coming weeks. The difference from that one and the one we ordered was the interior. But we agreed on it anyways. I came home and emailed Bethanie about accepting the vehicle. March 22 we heard again from Bethanie she wanted us to come sign off the vehicle before it got there. We didn’t want to sign anything before seeing the actual car so told her to call or email when the vehicle came in. March 27 she emailed to say our original ordered truck came in before the Platinum. I was excites because it was what we wanted. So I go to the dealership to see the vehicle and it was a disappointment. It wasn’t what we ordered!! Than Bethanie comment when I said it wasn’t ours was. “Well it came with your name on it so you take it or take your money back” what a j*rk!! It wasn’t even about the money. It’s about the time spent waiting for a specific vehicle you actually want and customize to your preference. So when I asked about the platinum she told me it was sold. I asked to speak to management. Leo came and offered to find me a swap. He never did or tried. Guess what I had to do. Search for the Cadillac I wanted. & I found the one at Fairfields Cadillac in NH. 2 and half hours away from my home. But those people where amazing. They held the Cadillac for me to come see it. & within 3 days I was able to have it home. This Bethanie lady only cared about her commission at the end of the month. Not what the customer wanted. More

I went in looking for a used car and the entire team helped me focus on getting exactly what I wanted and they pulled together to make my dream a reality - Alfa Romeo Giulia TI SPORT PACKAGE was what st helped me focus on getting exactly what I wanted and they pulled together to make my dream a reality - Alfa Romeo Giulia TI SPORT PACKAGE was what stole my heart. I have had my eyes and heart on this car since the Superbowl Ad in 2017 and finally it all came together. I have been driving Giulia for a few days now and it far exceeds my expectations. Being that I work in my car most of the time, it makes for a beautiful office. TOTALLY IN LOVE~right down to the red calipers. Deborah Giannini ~ Cranston More

What a great experience!! After going to CarMax and driving a dirty car, we drove down the road to HC. What a breathe of fresh air, literally. Not only will I be back, but I will refer anyone looking f driving a dirty car, we drove down the road to HC. What a breathe of fresh air, literally. Not only will I be back, but I will refer anyone looking for a vehicle. From sales, to management and Jackie in finance - look no further. More

Excellent customer service and seamless deal. Very appreciative of the customer service and attention that I received on a recent lease deal. The lease/trade process was simple, fair and efficien Very appreciative of the customer service and attention that I received on a recent lease deal. The lease/trade process was simple, fair and efficient. Sales manager Jason Mitchell was extremely responsive and helpful from start to finish. Finance director Jackie Sasso was friendly and very accommodating in managing my paperwork without issue. Sales consultant George Belovitch provided a detailed tutorial on the vehicle and the vast amount of technology and features. Couldn't be more satisfied with the experience and would highly recommend Herb Chambers Cadillac. More

While it wasn’t the ideal time for our lease to end we needed to make a change. The team at Maserati of Warwick was great! Extremely responsive. Andy was patient while he brought us a couple cars to che needed to make a change. The team at Maserati of Warwick was great! Extremely responsive. Andy was patient while he brought us a couple cars to check out at our home and Maz was no pressure at wrapping up the deal. They always took social distancing seriously and brought the cars over thoroughly cleaned. Great experience with both gentleman. highly recommend! First time acquiring a car and not setting foot in a dealership. More

Fantastic customer service and experience from start to finish. Bill Lee and Jackie Sasso were professional and courteous and got the job done. Would recommend them to anyone! finish. Bill Lee and Jackie Sasso were professional and courteous and got the job done. Would recommend them to anyone! More

Bill Lee did a great job. Would come back! Service excellent. and was helpful with Carfax making my decision much easier. I felt He was open and honest excellent. and was helpful with Carfax making my decision much easier. I felt He was open and honest More