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Herb Chambers Cadillac of Lynnfield

Lynnfield, MA

4.2
93 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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395 Broadway, Rte.1 North

Lynnfield, MA

01940

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Showing 93 reviews

May 25, 2024

I had an urgent matter with my 2020 XT4, where I put a new battery in my car remote and then the car would not start. Could not even get in it. After finally being able to get into my car and no help wha More

by Michelle from Boston
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Mulstay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
May 28, 2024 -

Herb Chambers Cadillac of Lynnfield responded

Michelle, we're so glad Matt was able to assist you and resolve the issue with your XT4! Thanks for sharing this detailed feedback about your experience at Herb Chambers Cadillac of Lynnfield.

January 14, 2024

I did everything online and it was literally a wonderful experience, no pressure, no hidden fees, no hassle.. This dealership is bar- none More

by jeffreyhill038
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henri Shehu
4.0
This rating includes all reviews, with more weight given to recent reviews.
Clark Olivier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Herb Chambers Cadillac of Lynnfield responded

Jeffrey, we're glad to know your online experience with Herb Chambers Cadillac of Lynnfield was hassle-free and transparent. Thanks for the feedback!

December 02, 2023

I special ordered a new Cadillac from Herb Chambers Cadillac of Lynnfield in the beginning of 2021. Due to the supply chain issues that every auto maker experienced during 2021 - 2022, it took well ove More

by Jim A
Recommend Dealer
Yes
Employees Worked With
Ted Bouchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Corporan-Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Herb Chambers Cadillac of Lynnfield responded

Jim, we're glad to know that despite the long wait for your CT5-V, Ted and Alex kept you well-informed throughout. Thanks for sticking with us at Herb Chambers Cadillac of Lynnfield! Enjoy your new ride!

October 01, 2023

I was impressed with Bennie and the service that was provided with a tire issue. More

by betsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bennie
Oct 17, 2023 -

Herb Chambers Cadillac of Lynnfield responded

Thanks for the review of Bennie and the team, Betsy! We hope to see you back again at Herb Chambers Cadillac of Lynnfield!

August 04, 2023

Sorry Folks but Mike Anagnos is long gone. The current management will look you in the eye and say everything is fine regardless of the obvious. I made made a mistake of trading my XT5 for a 2 More

by robert.dipietro321
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Giordano, Joe Breslow
Aug 07, 2023 -

Herb Chambers Cadillac of Lynnfield responded

Thank you for sharing a review. We aim to provide our guests with accurate and timely information, so it’s disappointing knowing that you have a negative impression of our team. We remain ready to assist you and will continue to provide updates as they become available from our manufacturer partners. If you wish to discuss this with me directly, please feel to reach out to me personally. Sincerely, Ken Giordano – General Manager – kgiordano@herbchambers.com

Aug 07, 2023 -

robert.dipietro321 responded

I received this email today. Why is it his dealer can get the parts but not Herb Chambers? drtmod40 wrote: I called dealership on my 2022 XT4 heated steering wheel chip since I never got a call or letter about it. Well the chip is in and going to be installed next Monday finally!! Post Link: https://cadillacsociety.com/topic/2024-xt4-still-no-heated-steering-wheel/#post-98905

April 24, 2023

Joe and the team at Herb Chambers of Lynnfield are fantastic! Love my 2023 XT5 More

by Lisamlachance01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Idemy (Finance), Jamie (Title/Registration), Amanda Carr, Joe Breslow
January 12, 2023

I was looking for something in a small SUV. I was given a car to test drive, and all my questions were answered . I did not purchase from this dealership, but everyone was friendly and accomoda More

by prismward
Recommend Dealer
Yes
Employees Worked With
Ted Bouchard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Carr
April 04, 2022

Everyone is knowledgeable and very friendly without being pushy. The whole place is clean and sunny. I bought a Mercedes from them before and just got a 2020 GLE. More

by maria.meyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed
Apr 04, 2022 -

maria.meyer responded

Ahmed is a great salesman!

March 22, 2022

Absolutely horrible customer service, GM is incompetent! Not only misrepresented the initial sale of the vehicle. Now 2 months after cancelling a warranty contract still has not processed the cancellation More

by Cusk2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ian Miller
Apr 11, 2022 -

Herb Chambers Cadillac of Lynnfield responded

Reading your review is disappointing. We take great pride in providing our clients with excellent service and I’m sorry you feel we fell short more than once with you. The refund you requested has been processed and when we spoke, you confirmed it had been received. We will certainly use this experience, and the feedback you provided, as a teaching opportunity for our team. We will work hard to do better going forward. Thank you, Ian Miller - General Manager – imiller@herbchambers.com.

September 03, 2021

So I blew a tire this afternoon so I decided to call Herb Chambers Cadillac of lynnfield which was the biggest mistake I've made. My Cadillac dealership is colonial Cadillac in Woburn. Herb Chambers is close More

by Feeky81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mario
Sep 19, 2021 -

Herb Chambers Cadillac of Lynnfield responded

Thank you for your review of Herb Chambers Cadillac of Lynnfield. We're sorry to hear about this situation and assure you that we take customer feedback seriously. Please contact me so I can help you resolve this. Thank you, Ian Miller- General Manager - imiller@herbchambers.com

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