Herb Chambers BMW of Sudbury - Service Center

Excellent Service!! Visiting BMW of Sudbury is always a great experience. A welcoming atmosphere and my special requests are always taken care of by Ken Meltzer. If he Visiting BMW of Sudbury is always a great experience. A welcoming atmosphere and my special requests are always taken care of by Ken Meltzer. If he goes to another BWM dealership I may have to follow him there. One Happy Customer! More

One of the worst Service Centers I've seen This Service center screwed up my imaculate BMW during a routine service visit. The car was badly scratched, the gearbox was damaged. These people are This Service center screwed up my imaculate BMW during a routine service visit. The car was badly scratched, the gearbox was damaged. These people are the main reason why I am not buying another BMW. These cars are way too complex for these "part changers" to deal with and during the "repair" process they will generally do more harm than good. Escalating the issues with their managers doesn't help. Don't expect BMW of NA Customer Service to help, they are also useless. Goodbye BMW! More

Great service visit! This was my second visit with Ken. He always makes me feel at ease and I do not feel like a number , but a valued customer. The facility is nice. Ken This was my second visit with Ken. He always makes me feel at ease and I do not feel like a number , but a valued customer. The facility is nice. Ken is the reason I will keep coming back. Meliisa M. More

Great Service Department I worked with Kenny Meltzer to get some service work on my 650i. Incredibly helpful, friendly and got my vehicle back on the road in a day. Outstand I worked with Kenny Meltzer to get some service work on my 650i. Incredibly helpful, friendly and got my vehicle back on the road in a day. Outstanding service More

Passing by dealership I had a borrowed car from a friend thought I would be nice and get his oil changed as he mentioned earlier in that day it was due. I drove into BMW of I had a borrowed car from a friend thought I would be nice and get his oil changed as he mentioned earlier in that day it was due. I drove into BMW of SUDBURY Jim Crosby was my advisor took great care of me and was the first to approach me when entering service drive. I was very comfortable with him did not feel like I was being a bother as I had no appt. a real professional More

Unbelievable Service Desk I bought my X5 in Herb Chambers Boston and have been servicing it at their Sudbury center pretty much since it opened. You will not receive better ser I bought my X5 in Herb Chambers Boston and have been servicing it at their Sudbury center pretty much since it opened. You will not receive better service anywhere. My service manager,Chris Hatch, is a super-star: high integrity, unbelievable fast in processing requests and always anticipating any additional potential issues. The support team around him is equally dedicated, making sure things are done right and quickly. In the future, I'll only buy a BMW and I'll only buy it from Sudbury solely on the basis of the quality of the service that I have received for him and the rest of the team for the past 7+ years. More

always excellent When my car went in for a flat tire earlier this year, BMW Sudbury couldn't locate three other matching tires,so they replaced all four for the price When my car went in for a flat tire earlier this year, BMW Sudbury couldn't locate three other matching tires,so they replaced all four for the price of one. Who does that? Only a company that is serious about their brand and the customer experience. A few months later, they called me to say my car was pinging them for brake service! I never noticed the indicator, and was amazed when they reached out. But my latest adventure was the best encounter yet. Yesterday morning I lost power steering and electric, barely making it home. Called the dealership, spoke to Al the manager, who gave me the number for roadside assistance, which flat bedded it to Subury. Went with the tow truck driver - dealership had paperwork and loaner car ready to go. Within two hours, I was home. On the way home, All I could think was "There's no place like BMW. There's no place like BMWM" I will only ever purchase BMW's and will always keep my cars under warranty. BMW Sudbury rocks. More

Outstanding service dept Every time I have a service visit this dealer really gives their best effort. They listen to the problem and follow up. They know their product and th Every time I have a service visit this dealer really gives their best effort. They listen to the problem and follow up. They know their product and the service manager is excellent More

Great customer service Just before the holidays I was in desperate need of some snow tires. So I went to your dealership and was directed to your parts department and spoke Just before the holidays I was in desperate need of some snow tires. So I went to your dealership and was directed to your parts department and spoke with Jerome. He showed me what would fit my X5 and made a call to ensure they were available and ordered them. It was nice to see someone take the extra step for a customer. More