Herb Chambers BMW of Sudbury - Service Center

Not what I expect from a BMW dealer Where to begin? When I came to pick up my car, was given the wrong paperwork. Finally got my paperwork with no explanation about why some services we Where to begin? When I came to pick up my car, was given the wrong paperwork. Finally got my paperwork with no explanation about why some services were not performed. Called a few days later. Put on hold. Phone rings and rings, someone picks up and hangs up, phone rings and rings. Someone picks up then hangs up. This happens five times. Call back. Finally get through. Transferred to a different service advisor who does not sound happy to talk with me. He explains that some tests were done and will email them to me. Emails me a service estimate instead. I email him back. He then sends me the correct paperwork. It should not be this difficult! Like the car but the service is worse than my husband gets at his Honda dealer. More

Repair and maintenance Ken was extremely thorough in the service of my car and took care of everything I identified and more! He identified issues and gave me sound advice. Ken was extremely thorough in the service of my car and took care of everything I identified and more! He identified issues and gave me sound advice. I feel as though my car is in the best of hands! Thank you, Ken, and BMW Sudbury! More

Great service experience I had a brake fluid service and a retrofit service for the idrive to upgrade from 2G to 3G. Ken was very helpful and patient in listening to all my co I had a brake fluid service and a retrofit service for the idrive to upgrade from 2G to 3G. Ken was very helpful and patient in listening to all my concerns and advising me about it. Ken explained the retrofit process well and the issues they sometimes face with reprogramming and extra time required to troubleshoot them. Ken was was focused on making sure he addresses all my concerns and the overall experience of working with him was very pleasant. More

Great Service - Always Great service as usual and super responsive. Car was dangerous for my wife drive as it shut off on the highway. They drove to my home the same day w Great service as usual and super responsive. Car was dangerous for my wife drive as it shut off on the highway. They drove to my home the same day with a loaner for us and took my car directly in for service. Appreciate the amazing service! More

Fantastic experience I had a fantastic experience at Sudbury BMW at the service department my service advisor Ken is the best would recommend to go to Sudbury BMW I had a fantastic experience at Sudbury BMW at the service department my service advisor Ken is the best would recommend to go to Sudbury BMW More

Best service experience I had a regular service and a recall repair on my X3 recently. It was one of the most pleasing and satisfactory experiences I ever have had, and the s I had a regular service and a recall repair on my X3 recently. It was one of the most pleasing and satisfactory experiences I ever have had, and the service agent was Ken Meltzer. He was fast and precise in the processing of my service order and very well caring until the end. Thanks Ken! More

Professional Attitude - Service Exceeded Expectations! The service light on my year old X1 indicated an oil change was required. I had purchased my X1 and had had the very first service done at another The service light on my year old X1 indicated an oil change was required. I had purchased my X1 and had had the very first service done at another Boston Metrowest dealer. I decided to give BMW of Sudbury a try - even though, location wise I preferred the dealership I bought my car from. I have had some grudges against both the sales and service experience at the other dealership. William Kramer, my service advisor at BMW Sudbury, was very professional in his approach. He advised me that my car needed new wipers and cabin air / fuel filters, beside the oil change. He also listened patiently to a concern I had regarding the TPM. Since I had walked in without an appointment, William gave me an good estimate of the waiting time. I also raised another concern about BMW all-weather floor liners( rear passenger) getting warped - I had purchased these at the other dealer. William took a look and after discussing warranty with the parts department informed me if I could get the receipt he could explore getting them replaced. The other dealership was kind enough to email me a copy of the receipt. William got them replaced! I will like to mention that I had brought this issue (floor liners) to the notice of the dealership I had purchased the car and floor liners from - when I got towed to them last month to get a tire (damaged by a pot hole) replaced. Their parts department told it was too late now, saying if I had raised this issue within 2-3 months of purchasing, they could have considered my request. I will like to mention that the other dealership had offered me these floor liners free in exchange for a good sales experience review ( 5 stars on all front). I refused and had paid for the floor liners. I never wrote the sales review for them. I was very impressed with the politeness of William Kramer ( BMW of Sudbury). He is a true professional and patiently "listens" to customer concerns and addresses them. BMW Sudbury is my new stop for future BMW service. Highly recommended! More

Simple service done right I've worked with Ken for several years now and I'm assured a clear, simple explanation before work starts and my car is done correctly when I leave. I've worked with Ken for several years now and I'm assured a clear, simple explanation before work starts and my car is done correctly when I leave. Ken takes the time to know the little things about each model and has lot of general experience to make decisions easier. 100% recommendation. More

Excellent service experience My Service Advisor, Ken Meltzer, was courteous, helpful and professional. He answered all my questions and provided excellent advice for my service vi My Service Advisor, Ken Meltzer, was courteous, helpful and professional. He answered all my questions and provided excellent advice for my service visit. Ken also contacted me later in the day to update me on the service progress and explained what the technicians were doing to complete the required services. The car was completed as promised and to my complete satisfaction. More

Another positive Experience I am writing to express my utmost satisfaction during another routine service visit to BMW of Sudbury. I scheduled service online, showed up early, I am writing to express my utmost satisfaction during another routine service visit to BMW of Sudbury. I scheduled service online, showed up early, got taken in immediately. It was busy! but they worked like clockwork and got back in my car in a timely fashion. So, Thank you! More