Herb Chambers BMW of Sudbury - Service Center

Customer Friendly Service I recently dropped off my 2015 BMW328 Xi for a spring service check-up based on a dealer promotion offer I had received on-line. Shortly after I arr I recently dropped off my 2015 BMW328 Xi for a spring service check-up based on a dealer promotion offer I had received on-line. Shortly after I arrived Bill came by to discuss the work and asked what service I wanted performed. He pointed out the offer I had selected would not only not do what I wanted but also that I didn't need based on the vehicle service records. He then arranged for the services I wanted to be performed under my service contract at no charge. I also had a number of questions not related to that day's service which he patiently and professionally addressed. That day's work uncovered that my rear tires were worn so he arranged for a follow up appointment a couple days later. I found Bill to be very knowledgeable, a great communicator, and well-organized all making for a favorable customer service experience. Bill is a real pro and a great representative of BMW of Sudbury. More

great service I dropped my 8 year old BMW off on a Sunday afternoon without an appointment. Bill Kramer called me the next morning before I had an opportunity to ca I dropped my 8 year old BMW off on a Sunday afternoon without an appointment. Bill Kramer called me the next morning before I had an opportunity to call him. Not only did he patiently debug the problem, but he found and fixed a few other things that needed work. He communicated often and well with me, giving me choices and recommending some approaches to reduce costs. The car was ready, nice and clean, when promised. Bill is a true professional, and you can't do better for BMW service. More

Spring Clinic Service Hello, I have been to get my car service with program called Spring Clinic and the service was very poor than it used be on my car. one such was my Hello, I have been to get my car service with program called Spring Clinic and the service was very poor than it used be on my car. one such was my wiper blades which were workign properly before the service. they made in such way that it is making more noisy and then wiper blades stuck on windshield after every wipe of the rain water. Thanks UDbmw More

Bill Kramer - Service Advisor - Excellent Overall Rating I have been working with Bill Kramer Service Advisor at Herb Chambers BMW of Sudbury for several years. His professionalism, technical knowledge an I have been working with Bill Kramer Service Advisor at Herb Chambers BMW of Sudbury for several years. His professionalism, technical knowledge and customer service expertise is exceptional Thank You Very Much More

Experience of car repair/maintenance with Steve Grant Steve Grant knows his stuff ! He accurately diagnose the issue, then proceeded to fix it perfectly. Trusting his recommendation, I'll defini Steve Grant knows his stuff ! He accurately diagnose the issue, then proceeded to fix it perfectly. Trusting his recommendation, I'll definitely buy from the dealership Extremely helpful and friendly. Very, very happy with his work. More

Awesome Service Advisor William Kramer William Kramer is an awesome service advisor at BMW of Sudbury MA. He is very attentive to the customer's issues, follows up all of the details with t William Kramer is an awesome service advisor at BMW of Sudbury MA. He is very attentive to the customer's issues, follows up all of the details with the technician(s) to make sure communication and repair work is solid all around, address all of the issues in the work order thoroughly, and last but not least, excellent with follow up during and after the service appointment. He has a very positive, cheerful and friendly attitude. I have had Bill as my service advisor for quite some time. If you have an after market warranty, Bill is also an excellent advocate on behalf of the customer with the warranty company. While the service department at Sudbury is great, Bill is one of the main reasons why I take my cars to BMW of Sudbury even though they are well past the original BMW and CPO warrantiy periods. More

Genius help from Mariam Can’t praise Mariam enough for her help in rectifying our BMW assist isssues and further clarifying our questions! It took several months of calling t Can’t praise Mariam enough for her help in rectifying our BMW assist isssues and further clarifying our questions! It took several months of calling the emergency assisstance, sales guy , genius help until we decided to drive into the delearship and make sure someone solves our issue. Thanks to Mariam, she was quick smart and got the service guys on it immediately! Within 30 mins all our year long issues were solved. Thanks Mariam. More

Stellar Sevice For more than a decade, I have had the good fortune of being assisted by Colleen Silver and Kamal of BMW of Sudbury Service department. Each service For more than a decade, I have had the good fortune of being assisted by Colleen Silver and Kamal of BMW of Sudbury Service department. Each service inquiry, appointment and conversation has always been handled with a 5 star level of service. Colleen exemplifies everything one could ask for in customer service. Her understanding of an issue, her strong communication, her caring and her follow through from setting an appointment to closing it out reflect her strong skills and commitment to her clients. Kamal's keen knowledge of BMW cars, his explanations to the owner and his overall caring one is satisfied is truly outstanding. As a BMW driver, having the opportunity to know and learn from Kamal is an exceptional experience. Since 2001, I have owned 7 BMW X5s, a 5 and a 7 series sedan. As the owner, servicing of these vehicles with Kamal and Colleen's input has added to the ultimate driving experience which BMW proudly promotes. No other service foreman or client advisor could match Kamal and Colleen. More

Excellent management and staff The general manager Pranav Gill was very helpful. He willingness to personally address you as a customer is exceptional. I would highly recommend the The general manager Pranav Gill was very helpful. He willingness to personally address you as a customer is exceptional. I would highly recommend the dealership. More

Great Customer Service I unfortunately had to have my vehicle towed to this dealership. From the moment I arrived William Kramer and the staff at BMW of Sudbury made the exp I unfortunately had to have my vehicle towed to this dealership. From the moment I arrived William Kramer and the staff at BMW of Sudbury made the experience as painless as possible. He explained to me what the process would be, the timeframe for the repairs, and kept me updated. I highly recommend this dealership for anything you need regarding your BMW. More