Herb Chambers BMW of Sudbury - Service Center

Great job keeping me informed of progress. Able to chase down vague descriptions of problems. Worked with this department for over 10 years. They build trust and credibility with each interaction. down vague descriptions of problems. Worked with this department for over 10 years. They build trust and credibility with each interaction. More

Worked through my issues and found an effective solution at a reasonable price. Also tested to ensure all engine alerts were cleared an resolved. Thank you at a reasonable price. Also tested to ensure all engine alerts were cleared an resolved. Thank you More

Customer oriented service team with video overview of car diagnostics sent before any service is provided allows you to see what they are recommending with the car up on the lift like you are in the garage w diagnostics sent before any service is provided allows you to see what they are recommending with the car up on the lift like you are in the garage with them. More

William took very good care of my car needs. He tried to save me money, only had the services I really needed at this time. Will have the other done at a later time. save me money, only had the services I really needed at this time. Will have the other done at a later time. More

The service provided was excellent. The service team provided updates and great explanations regarding my car. They also were accurate in their estimates and timing. provided updates and great explanations regarding my car. They also were accurate in their estimates and timing. More

Has Professional, courteous and timely service. Comfortable waiting area and Covid conscious. They offer loaner vehicles when making appointments. Uses texts to manage appointments and status. Comfortable waiting area and Covid conscious. They offer loaner vehicles when making appointments. Uses texts to manage appointments and status. More

Mackenzie was exceptional. Great customer service and professional. However, the next day when she was not in the office, service level dropped. It was very hard to get a response from the Team. professional. However, the next day when she was not in the office, service level dropped. It was very hard to get a response from the Team. More

Quick turn around despite a very busy day at the service center. The Service Advisor, Mackenzie Ditomassi, greeted me quickly and confirmed with me the work requested, a short time later I had a quote and r center. The Service Advisor, Mackenzie Ditomassi, greeted me quickly and confirmed with me the work requested, a short time later I had a quote and request for approval to proceed, along with a video from Brian in the Service Department showing me his analysis of the work. The repair was quickly completed and back on the road in about an hour. Happy Customer! More

Efficient, effective excellent service. The explanation of what needed to be done and why was clear and concise with all questions answered. Communication was extraordinary, keeping the customer informed a of what needed to be done and why was clear and concise with all questions answered. Communication was extraordinary, keeping the customer informed about progress of the work and notification of completion. Could not have been a better experience. More

Love these guys, used to buy through boston but Sudbury helped me with a serious issue when boston wouldn’t so they’ve been my dealer for my last 3 BMW’s . Service Appointments are a breeze, no long wait helped me with a serious issue when boston wouldn’t so they’ve been my dealer for my last 3 BMW’s . Service Appointments are a breeze, no long wait and a very comfortable waiting area. Recently worked with Bill Kramer and will likely ask for him going forward. Very helpful! More