Herb Chambers BMW of Sudbury - Service Center

The wait time to speak with your service adviser is slow. I think they are short staffed right now as I only saw one advisor in the department. Follow-up regarding my car and the status of service being per I think they are short staffed right now as I only saw one advisor in the department. Follow-up regarding my car and the status of service being performed was good. The job was finished the next day as was promised. More

Attentive and thorough Did not try to fix something that was ok. Went back to double check problem which was functional at that time. No charge and even washed the car was ok. Went back to double check problem which was functional at that time. No charge and even washed the car More

Mackandie is extetmly helpful and knowledgeable , very nice and efficient. Will inform you by text what stage your car is and when is ready for pick up nice and efficient. Will inform you by text what stage your car is and when is ready for pick up More

Took my 2017 330ix in for service today. Very happy with service and personnel. Thank you Robert Cohoon for prompt email communications, matching another dealer's quote, providing a loaner. Thank you John service and personnel. Thank you Robert Cohoon for prompt email communications, matching another dealer's quote, providing a loaner. Thank you John Majeika for prompt communications throughout for the repair process and most of all for not trying upsell me anything else. Car was ready quickly and everything went smoothly from start to finish. More

It was such a wonderful experience. I’ve been to other dealerships this one being the best. Oulay was my service advisor. He is very nice as well as informative with BMW. This will definitely be my dealer dealerships this one being the best. Oulay was my service advisor. He is very nice as well as informative with BMW. This will definitely be my dealership of choice. Thanks! More

Fast response and helped solve the issues! The pick up truck arrived the same day after I sent the service request to BMW dealer, super nice! truck arrived the same day after I sent the service request to BMW dealer, super nice! More

Mackenzie made the process incredibly easy and informative. Getting car service isn’t always easy, but Mackenzie made me feel very comfortable and confident in the recommendations made. Well worth informative. Getting car service isn’t always easy, but Mackenzie made me feel very comfortable and confident in the recommendations made. Well worth the hour and a half trip to get serviced at a place and with a person that I can trust. More

Very clear in their communications throughout the service. They will review all items even though some items may not require immediate repair, leaving the decision to the owner, as it should be. service. They will review all items even though some items may not require immediate repair, leaving the decision to the owner, as it should be. More

Not good at texting. John was extremely courteous and polite. It was a pleasure dealing with him. Car was washed when I picked it up. A pleasant surprise polite. It was a pleasure dealing with him. Car was washed when I picked it up. A pleasant surprise More

Prompt courteous service. Appreciated the video assessment of my car, and the multi page review. And great getting a loaner! It was an excellent experience assessment of my car, and the multi page review. And great getting a loaner! It was an excellent experience More