Herb Chambers BMW of Sudbury - Service Center

Efficient and friendly staffExcellent service Car was Efficient and friendly staff Excellent service Car was ready on time Liked the video of my car’s “physical exam” Patrick’s service was excellent Efficient and friendly staff Excellent service Car was ready on time Liked the video of my car’s “physical exam” Patrick’s service was excellent More

I was disappointed when I learned the service advisor I had been working with for years had left. Thankfully, I was pointed in Nicks direction. Nick Sullivan was great from start to finish. He did everythi had been working with for years had left. Thankfully, I was pointed in Nicks direction. Nick Sullivan was great from start to finish. He did everything he could to help me out. The tech was great also. The video he sent me was so informative. More

Very efficient service process kept me informed throughout. Patrick was excellent went over the work beforehand and after. Expensive but probably the going rate for servicing cars these days. All throughout. Patrick was excellent went over the work beforehand and after. Expensive but probably the going rate for servicing cars these days. All around excellent service experience. More

Service dept had me come in for brake flui d change. Told me I was out of warranty by three mo. Had brake job 3 mo ago. They did not change brake fluid then. Three moths ago I brought car in for service an me I was out of warranty by three mo. Had brake job 3 mo ago. They did not change brake fluid then. Three moths ago I brought car in for service an aske they check antifreeze because of alert from the car. They topped it off inspected it and checked for leaks. This service they are telling me to to replace fluid and I have coolant leaks. A top flight shop would have done it better. More

Disappointed with the experience. Expectation of service provided was different from reality, especially in regards to loaner vehicle. Better communication and processes would be appreciated. provided was different from reality, especially in regards to loaner vehicle. Better communication and processes would be appreciated. More

Excellent customer service. Staff kept me updated on the process of the repairs and delivered the car to me upon completion. I recommend Herb Chambers. process of the repairs and delivered the car to me upon completion. I recommend Herb Chambers. More

I had my car serviced there a couple of weeks ago. Be carful when you get a loaner car from this dealer because they start charging you for expenses such as tolls even when you did not drive the car usin carful when you get a loaner car from this dealer because they start charging you for expenses such as tolls even when you did not drive the car using any tolls. I have had to call the dealership several times and the first person I spoke with confirmed that they had made a mistake and removed the initial toll but it just kept happening again and again. After several calls to this dealership, I finally spoke with a representative “Almir” who indirectly insisted that I could have gone through tolls. The amount of the toll being charged on my credit card is not much but it’s so annoying for this dealership not fix their own mistakes when they are aware of their own mixup. Just a word of advice to be careful with this dealership! More

Waiting for service advice is always difficult. I was so very fortunate to have found Bill Kramer. He is smart, calm, very knowledgeable about BMW service and he goes the extra mile. So, don’t give up on very fortunate to have found Bill Kramer. He is smart, calm, very knowledgeable about BMW service and he goes the extra mile. So, don’t give up on Sudbury BMW; just ask for William Kramer!! More

My service representative was very helpful and efficient. She kept me informed about delays and showed me what work was going to be done, showing my warranty would cover some of the cost. She kept me informed about delays and showed me what work was going to be done, showing my warranty would cover some of the cost. More

Courteous, great at accommodating appointment with personal schedule! First class all the way! Al could not have been kinder And explain things in great detail to me. We scheduled next appointment and personal schedule! First class all the way! Al could not have been kinder And explain things in great detail to me. We scheduled next appointment and will be getting a loaner And they will pick my car up and drop it back off at my workplace. Talk about accommodating More