Herb Chambers BMW of Sudbury - Service Center

The wait for the service advisor when dropping off car always take a long time. However, there has been much improvement with timely completion of service and timely communication of when car will be rea always take a long time. However, there has been much improvement with timely completion of service and timely communication of when car will be ready More

The Service Department has always responded to my inquiries and has expertly answered all of my technical questions. Their courtesy car service has always been very helpful. inquiries and has expertly answered all of my technical questions. Their courtesy car service has always been very helpful. More

Service manager Mr Robert C. was very knowledgeable and was able answer all my questions. The service was done within the given time and date. was able answer all my questions. The service was done within the given time and date. More

Excellent service. Oulay team Quickly identified and fixed all problem. Easy communication. All cost and recommendations provided upfront. I would recommend this service dealer to anyone. fixed all problem. Easy communication. All cost and recommendations provided upfront. I would recommend this service dealer to anyone. More

I was scheduled for an oil change/service on June 29, 2021 at 1:30pm. I did not get my car back until June 30 at noon. That's 23 HOURS FOR AN OIL CHANGE. Whoever scheduled the appointment should have kno 2021 at 1:30pm. I did not get my car back until June 30 at noon. That's 23 HOURS FOR AN OIL CHANGE. Whoever scheduled the appointment should have known how busy they were and how it couldn't be done then. Bill Kramer was great in arranging a loaner when I'd been there 2 hours and they hadn't started; he thought it should be done by that evening. When I called at 5:30, Mackenzie told me it wouldn't be done by closing time, I said I needed it by 10:00am for a trip; she said she'd pass on that info. WHY WASN'T IT SCHEDULED FOR FIRST THING IN THE MORNING SINCE THEY'D ALREADY HAD IT FOR SO LONG? Sounds like some MISMANAGEMENT IN THE SERVICE DEPT? Very disappointing. More

Great experience bringing my car in for service. The service team was knowledgeable and drop off / pick up was super easy. Highly recommend Herb Chambers BMW of Sudbury! service team was knowledgeable and drop off / pick up was super easy. Highly recommend Herb Chambers BMW of Sudbury! More

BMW of Sudbury has a great service department. My service advisor Oulay and service director Al are very professional and accommodating. I highly recommend! advisor Oulay and service director Al are very professional and accommodating. I highly recommend! More

Always thorough and attentive. Great service at HC BMW of Sudbury! Sudbury! More

I was very satisfied with the work performed this morning! John Majeika was awesome! He explained everything to me before any work was done! morning! John Majeika was awesome! He explained everything to me before any work was done! More

Herb Chambers BMW in Sudbury always does excellent work. I have recommended them for service. Their customer service is always excellent. John R was very informative, expedited the work on my car, and gave I have recommended them for service. Their customer service is always excellent. John R was very informative, expedited the work on my car, and gave me advice for future service required. More