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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
929 Reviews

929 Reviews of Herb Chambers BMW of Sudbury - Service Center

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July 22, 2021

Great service by Al Jonuz and the dealership - they accommodated me at the last minute as a walk-in, and got repairs done the same day even procuring a part they didn’t have in stock. More

by vn_z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Almir Jonuz
Jul 22, 2021 -

Herb Chambers BMW of Sudbury responded

We're glad we could get you in and Al could take care of everything for you! Thanks for trusting the Herb Chambers BMW of Sudbury team. We hope to be of service to you again in the future!

July 18, 2021

good job the car rides better. Thanks the loaner was very helpful. Getting service was easy and very timely especially during these difficult times.. Thank you More

by Mwiz10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sullivan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Herb Chambers BMW of Sudbury responded

It was our pleasure to take care of you! Thks for choosing Herb Chambers BMW of Sudbury for your service needs!

July 16, 2021

The people are very friendly and very professional. I wouldn't take my car anywhere else. I have never had a bad experience with (BMW) of Sudbery. That why i went back there for my second 528i. More

by Denzil Beaumont
Recommend Dealer
Yes
Employees Worked With
Mackenzie Ditomassi
Jul 19, 2021 -

Herb Chambers BMW of Sudbury responded

Our goal is to provide top-notch customer service, and I am glad to hear that our team has shown you their commitment to this. If there is anything more we can do for you please come back and see us any time! Take care!

July 14, 2021

Just had my car serviced at BMW of Sudbury, super impressed by their attention to detail! I had to have my new car towed in after hitting a pothole on the highway, they called me to offer a loaner. M More

by Bgibson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Peterson
Jul 15, 2021 -

Herb Chambers BMW of Sudbury responded

We are so happy to hear that our team at Herb Chambers BMW of Sudbury could impress! Thank you so much!

July 14, 2021

Nick is great! He Always go out of his way to make everything simplified for me. Thank you! Really Can’t ask for anything more. More

by Ew02121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Herb Chambers BMW of Sudbury responded

We're so happy to know you can always count on NIck! We're lucky to have him on the Herb Chambers BMW of Sudbury team. See you next time!

July 14, 2021

A fine service experience. My service advisor William was an excellent and helpful resource as we worked trying to plan diagnosing an elusive front end knock. As someone who works on his own cars, I val More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Kramer
Jul 14, 2021 -

Herb Chambers BMW of Sudbury responded

Our team will be so glad to hear they've made this a great experience for you! Thank you, Chris! - Herb Chambers BMW of Sudbury

July 12, 2021

From my phone call to make an appointment to picking up my car, service was both personal and professional. Al Jonuz is the very best! More

by scohen1118
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Almir Jonuz
Jul 13, 2021 -

Herb Chambers BMW of Sudbury responded

Thanks for the five-star rating and kind words! We're glad Al made this a memorable process for you! We'll see you at your next service visit! - Herb Chambers BMW of Sudbury

July 10, 2021

William Kramer was assigned as my service adviser for this visit. He communicated clearly and effectively. During the whole process, he was very friendly, professional and helpful! More

by Park Green
Friendliness
Recommend Dealer
Yes
Employees Worked With
William Kramer
Jul 12, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for the awesome five-star review! We're glad to hear it! – Herb Chambers BMW of Sudbury

July 09, 2021

The service department did an excellent job. The work was thorough and promptly performed. The service technician was very courteous and professional as was the gentleman who performed the diagnostic test an More

by Sray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Davis
Jul 09, 2021 -

Sray responded

The service department did an excellent job. The work was thorough and promptly performed. The service technician was very courteous and professional as was the gentleman who performed the diagnostic test and repair. Excellent job by the entire team!

Jul 12, 2021 -

Herb Chambers BMW of Sudbury responded

We are so happy that the Herb Chambers BMW of Sudbury team delivered an excellent experience. Thank you Sray!

July 08, 2021

Great interaction with service tech. Great feedback and explanation. Video review of service and troubleshooting performed. Great use of technology to communicate with customers. A+ More

by tgriffith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Herb Chambers BMW of Sudbury responded

We are so happy our Herb Chambers BMW of Sudbury team earned your five stars. Thanks so much, see you next time!

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