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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
929 Reviews

929 Reviews of Herb Chambers BMW of Sudbury - Service Center

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September 08, 2021

I took my car for a pre warranty inspection and worked with Elmin Jonus. It was the best experience ever at a dealer !!!! He was so helpful and kept providing me with timely updates. The entire experience More

by sreekanth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Armstrong, Elmin Jonuz
Sep 09, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for taking the time to share this wonderful feedback, Sreekanth - Elmin will be so happy to hear it! We appreciate you trusting the Herb Chambers BMW of Sudbury team with your business and hope we can be of service to you again in the future. Take care!

September 07, 2021

On time, excellent communication, comfortable waiting area, love the free wash and vacuum, very friendly Clean, free coffee, restrooms and a nice big tv for the news More

by bwhorf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammad
Sep 07, 2021 -

Herb Chambers BMW of Sudbury responded

We are so happy to hear that you had such a great time working with our team at Herb Chambers BMW of Sudbury! Thank you!

September 07, 2021

From the appointment to the service to the pickup was flawless. John keep me up to date along the way. Thank you herb chambers. Joe More

by Joseph.Jordan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Majeika
Sep 07, 2021 -

Herb Chambers BMW of Sudbury responded

Joseph, we are so happy to hear that John and the team could take great care of you! Thank you so much!

September 04, 2021

Elmin was great! He was very patient with all my questions and delivered car clean. I’ve never had better experience at dealership. Highly recommended dealership. More

by Bojan Juric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Almir Jonuz, Elmin Jonuz
Sep 06, 2021 -

Herb Chambers BMW of Sudbury responded

Bojan, we are so happy to hear that you had such a great time working with Elmin! Herb Chambers BMW of Sudbury is so proud to hear that you had a great time!

September 03, 2021

Nothing but good words for this dealership… service staff are excellent, in particular to name my service manager, William. More

by jarlathffrenchmullen
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Douglas who serviced the car., William Kramer
Sep 03, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for this wonderful feedback - we can't wait to share it with William and the team! Your business is much appreciated by all of us here at Herb Chambers BMW of Sudbury and we look forward to your next visit!

September 01, 2021

I had excellent service for my BMW X1. prompt in providing substitute vehicle. Easy to schedule an appointment. Prompt follow-up, ambient environment, and would recommend the agency. More

by sethu_na
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert J, Robert Cohoon
Sep 01, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for visiting us! We appreciate you trusting the Herb Chambers BMW of Sudbury team with your X1 and hope we can be of service to you again in the future!

August 31, 2021

I am from Connecticut and one back spring broke and the other about to. Had car towed to herb chambers BMW and they were incredible. Diagnosis,explanation, communication were all top notch and very fair pr More

by Leslie M.G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mackenzie Ditomassi
Sep 01, 2021 -

Herb Chambers BMW of Sudbury responded

We're so glad the Herb Chambers BMW of Sudbury could help, Leslie! We know how frustrating it can be to require important repairs and we're happy we could help resolve these concerns! Thank you for your five-star review!

August 30, 2021

My service experience was once again top notch due to the first class service from my service advisor, Mackenzie Ditomassi. She is extremely professional, efficient, and friendly. I wouldn't go anywhere else More

by Rob C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mackenzie Ditomassi
Aug 31, 2021 -

Herb Chambers BMW of Sudbury responded

We appreciate this wonderful feedback, Rob, and can't wait to share it with Mackenzie! Thanks for your loyal business and we'll see you next time here at Herb Chambers BMW of Sudbury!

August 29, 2021

He so nice and good for recommendations good deals for us … good service 👍👍 thank you More

by Veerayut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Majeika
Aug 30, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing your 5-star review with our team, Veerayut! See you next time at Herb Chambers BMW of Sudbury!

August 28, 2021

I had a 1:30 appointment but had to wait 25 minutes for the technician to come to see me. I was then charged $805 for a simple oil change, brake fluid, cabin air filter and inspection. I understand that BM More

by jplebihan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Almir Jonuz
Sep 13, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for taking the time to share your recent review. I'm sorry to hear about your concerns. I had an opportunity to review further and your appointment was made for an oil change. When the vehicle arrived it was also calling for a brake flush, microfilter, and vehicle check which the advisor presented and you approved. If there is anything I can do to assist further Please reach out at your earliest convenience. Thanks, Pranav Gill - General Manager - pgill@herbchambers.com

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