Herb Chambers BMW of Sudbury - Service Center

Very courteous and attentive. Short waiting time to see the Service Advisor Nick, who was very knowledgeable on the car and the questions we asked regarding the service contract options the Service Advisor Nick, who was very knowledgeable on the car and the questions we asked regarding the service contract options More

Service was exceptional and the extras given in terms of cleaning were awesome. Everyone was so helpful cleaning were awesome. Everyone was so helpful More

Always attentive, clean and honest. Have purchased 3 cars at this dealership as well as all service appointments at this dealership as well as all service appointments More

That was the first time I worked with them. They are super kind, helpful and informative. I want to thank to William Kramer especially for his help! super kind, helpful and informative. I want to thank to William Kramer especially for his help! More

Another unsatisfactory customer service experience @BMWSudbury.We came in for an oil change, and Mackenzie told us it would be 1.5 hours. My wife had to find MacKenzie two hours later, who informed us @BMWSudbury.We came in for an oil change, and Mackenzie told us it would be 1.5 hours. My wife had to find MacKenzie two hours later, who informed us that the oil change had just started! She explained that a required part was missing, was not in stock, and we would need to schedule a follow-up appointment. MacKenzie did a terrible job managing our expectations. We were in the waiting room for two hours and observed Mackenzie interacting with 2-3 customers (including us), so this was not a case of her being too busy. More

I have been dealing directly with Almir Jonuz for any/all servicing needs or general questions. He is always available, super friendly and an all around fantastic guy. He runs one of the largest service servicing needs or general questions. He is always available, super friendly and an all around fantastic guy. He runs one of the largest service departments in the northeast and the calm is refreshing. For anyone who has an issue they want addressed with a charge they don’t agree with or a service need ask for Al. I see the limited negative reviews and know that they just needed to talk to someone else to get a resolution that works for all parties. More

Good service - transparent, good communication and follow up and follow through. Cost is quite high. up and follow through. Cost is quite high. More

I’ve purchased two vehicles from Herb chambers Sudbury BMW then had a top notch sales and service department They have always treated me very well they’ve always been responsive to my needs and I am very BMW then had a top notch sales and service department They have always treated me very well they’ve always been responsive to my needs and I am very satisfied with doing business with them More

An excellent service experience. Replaced a broken mirror assembly. Everything went perfectly & on-time. The repairs were perfect & the car was spotless, just like new. assembly. Everything went perfectly & on-time. The repairs were perfect & the car was spotless, just like new. More

Brought in my 2021 X3 for its first service. Mackenzie did an awesome job from start to finish keeping me informed and most importantly ensuring that everything was taken care of and she did it with a mos did an awesome job from start to finish keeping me informed and most importantly ensuring that everything was taken care of and she did it with a most friendly attitude and professional demeanor. Thanks Mackenzie! Great job! More