Herb Chambers BMW of Sudbury - Service Center

Ethan was a great service rep. Car was overdue for quite a free things but he kept it real and I was very happy with all that was done. Runs like new and I didn’t realize how much Car was overdue for quite a free things but he kept it real and I was very happy with all that was done. Runs like new and I didn’t realize how much power was absent until it was suddenly back to 100%. More

Drive extra distance for the best service here! Would highly recommend to anyone driving a BMW! Would highly recommend to anyone driving a BMW! More

Excellent service that's consistent. Nick and Al were very helpful, pleasant, and kept me updated throughout the process via text message. Greatly appreciated. Thank you! Nick and Al were very helpful, pleasant, and kept me updated throughout the process via text message. Greatly appreciated. Thank you! More

Nick was pleasant, attentive and courteous. His professionalism was evident throughout the whole process. He made it a good experience. professionalism was evident throughout the whole process. He made it a good experience. More

Mackenzie Ditomassi in the Service Dept is outstanding. She explains everything and follows up when needed. She explains everything and follows up when needed. More

Always professional and thorough in handling all service requests in order to accommodate the customer requests in order to accommodate the customer More

Service has been very good for the five years I have owned my car. Almost always offer a loaner car for my convenience. So far no surprise charges since I purchased an extended warranty. owned my car. Almost always offer a loaner car for my convenience. So far no surprise charges since I purchased an extended warranty. More

Excellent communication and prompt service. Felt very well taken care of, and not taken advantage of. well taken care of, and not taken advantage of. More

I recently l purchased a certified preowned BMW X2 from Herb Chambers BMW of Sudbury and unfortunately when I brought car in for a standard service check, the front and rear brakes appeared to be failing a Herb Chambers BMW of Sudbury and unfortunately when I brought car in for a standard service check, the front and rear brakes appeared to be failing and required replacement. It was explained to me that at the time of purchase, the vehicle did pass the CPO safety check and unfortunately the brakes had significant wear between purchase date and the service appointment. Since I had reported the brakes grinding when I test drove the vehicle and even after purchasing it, the service team worked with me on finding the best possible solution for all parties. It just happened to be one of those things that when a car is sitting around for a while the rotors get a little rust on them and sometimes they do squeal or grind until that rust wears off so I can't blame them. Ethan Blout led charge and together with Robert Cohoon and Jamie Chisholm and came up with a solution and after getting me to agree with it, they presented it to the general manager Pranav Gill who gave full approval. Don't get me wrong the situation I was in wasn't by any stretch of the imagination a place I thought I would be in with a recently purchased vehicle, however it passed certified preowned inspection and NH state inspection, which are both tough inspections. It just was one of those things that happens in life BUT the level of service and the extent that these individuals went to ensure my satisfaction as a customer, is second to none and if anybody ever asks me where is a good place to purchase or service a BMW, Sudbury BMW will be the only dealership name I say. Service A+, Customer Service A+, Customer advocate A+, Workmanship A+, Price A+ and respect for customer A+. I have been buying cars for over 30 years and the level of service I received from this dealership was hands-down the best I have ever been accustomed to. Thank you Ethan, Jamie, Robert & Pranav! Charlie Mooskian Satisfied Lifetime Customer You have my permission to use my name and this review More

Everything went extremely well and I was very satisfied with everything that was done. Communication could have been a bit quicker with the technicians recommendations. with everything that was done. Communication could have been a bit quicker with the technicians recommendations. More