Herb Chambers BMW of Sudbury - Service Center

Responsive service team- expensive as always with BMW, but given level of service it’s worth it but given level of service it’s worth it More

I was very impressed with the Service Center. They were all Extremely courteous and efficient. They were all Extremely courteous and efficient. More

Clean, honest, helpful with information. Timely updates and professional. Irs a bimmer shop after all. Timely updates and professional. Irs a bimmer shop after all. More

Mackenzie is wonderful to work with! She is knowledgeable, smart, responsive, kind, and approachable. She takes the time to listen to any issues you may have and does everything she can She is knowledgeable, smart, responsive, kind, and approachable. She takes the time to listen to any issues you may have and does everything she can do to help. More

Ethan did a great job of keeping me informed. In the status of my vehicle. In the status of my vehicle. More

John, the service manager, was great. So no problem with this service visit. But we have had prior experience where we were told incorrectly that our supplemental insurance, which we purc So no problem with this service visit. But we have had prior experience where we were told incorrectly that our supplemental insurance, which we purchased from herb chambers, did nit cover over $6K in repairs that we subsequently learned were covered. The dealership would nit reimburse us but said they would instead give us a special break when we purchased our next vehicle. We raised that when we went to purchase the next vehicle and no one seemed to remember the promise! We ended up leasing snd niw we’re going to another dealership once this lease ends. More

Nick is an excellent and trustworthy customer service agent. Thorough, timely, great recommendations and communicates ongoing during the process. 5star! agent. Thorough, timely, great recommendations and communicates ongoing during the process. 5star! More

Good service and very nice People who work at this dealership as well. Just wish everything didn’t cost as much as it does. dealership as well. Just wish everything didn’t cost as much as it does. More

Efficient service for an urgent drive train message on my vehicle. Same day appointment and service completed in less than 24 hours. vehicle. Same day appointment and service completed in less than 24 hours. More

Service was top shelf as usual ,everything is done very professionally and handled promptly in the time frame quoted professionally and handled promptly in the time frame quoted More