Herb Chambers BMW of Sudbury - Service Center

Mackenzie is wonderful to work with! She is knowledgeable, smart, responsive, kind, and approachable. She takes the time to listen to any issues you may have and does everything she can She is knowledgeable, smart, responsive, kind, and approachable. She takes the time to listen to any issues you may have and does everything she can do to help. More

Ethan did a great job of keeping me informed. In the status of my vehicle. In the status of my vehicle. More

John, the service manager, was great. So no problem with this service visit. But we have had prior experience where we were told incorrectly that our supplemental insurance, which we purc So no problem with this service visit. But we have had prior experience where we were told incorrectly that our supplemental insurance, which we purchased from herb chambers, did nit cover over $6K in repairs that we subsequently learned were covered. The dealership would nit reimburse us but said they would instead give us a special break when we purchased our next vehicle. We raised that when we went to purchase the next vehicle and no one seemed to remember the promise! We ended up leasing snd niw we’re going to another dealership once this lease ends. More

Nick is an excellent and trustworthy customer service agent. Thorough, timely, great recommendations and communicates ongoing during the process. 5star! agent. Thorough, timely, great recommendations and communicates ongoing during the process. 5star! More

Good service and very nice People who work at this dealership as well. Just wish everything didn’t cost as much as it does. dealership as well. Just wish everything didn’t cost as much as it does. More

Efficient service for an urgent drive train message on my vehicle. Same day appointment and service completed in less than 24 hours. vehicle. Same day appointment and service completed in less than 24 hours. More

Service was top shelf as usual ,everything is done very professionally and handled promptly in the time frame quoted professionally and handled promptly in the time frame quoted More

Ethan was a great service rep. Car was overdue for quite a free things but he kept it real and I was very happy with all that was done. Runs like new and I didn’t realize how much Car was overdue for quite a free things but he kept it real and I was very happy with all that was done. Runs like new and I didn’t realize how much power was absent until it was suddenly back to 100%. More

Excellent service that's consistent. Nick and Al were very helpful, pleasant, and kept me updated throughout the process via text message. Greatly appreciated. Thank you! Nick and Al were very helpful, pleasant, and kept me updated throughout the process via text message. Greatly appreciated. Thank you! More

Drive extra distance for the best service here! Would highly recommend to anyone driving a BMW! Would highly recommend to anyone driving a BMW! More