Herb Chambers BMW of Sudbury - Service Center

I recently bought a BMW X5. I bought it from Jeffrey and I can’t say enough about my experience from working with him. I had to custom order my car because at that time, there I bought it from Jeffrey and I can’t say enough about my experience from working with him. I had to custom order my car because at that time, there were no X5’s in stock. It was a wonderful experience, right down to the time my car was delivered to me. Then today, I brought my car in, as I thought it needed to be serviced. My service man was Ethan. He too was wonderful, right from the time I walked into the door. My brakes at times were making a little noise. Come to find out, I need to brake them in as they say! I’ve been too gentle on my brakes. The car is a performance vehicle. They checked out my car and it is in tip top shape! There was no charge and Ethan walked me to my car. You really get what you pay for. Great car, great service! More

The staff is very professional, courteous and helpful. It is a pleasure to bring our two BMWs there for service as we know we will be taken care of very well. Because of that I can see by my next car from It is a pleasure to bring our two BMWs there for service as we know we will be taken care of very well. Because of that I can see by my next car from the dealership. More

Wonderful service! They took my car in right away with a nail in the tire. Nick, my customer service representative, was very attentive and helpful. I loved the video o They took my car in right away with a nail in the tire. Nick, my customer service representative, was very attentive and helpful. I loved the video of my car and technicians report. A+ for BMW of Sudbury! More

Excellent, as always! Al is amazing! Responsive and gets the job done to your satisfaction. Fantastic service!! Al is amazing! Responsive and gets the job done to your satisfaction. Fantastic service!! More

Ethan in Sudbury was terrific. Went over the process and gave me an accurate time expectation for the wait. I always appreciate good customer service. Ask for Ethan when calling fo Went over the process and gave me an accurate time expectation for the wait. I always appreciate good customer service. Ask for Ethan when calling for service, you won’t regret it. More

Professional service advisor provided excellent advice and helpful suggestions. Socially distanced seating available for waiting and shuttle available for short excursion. and helpful suggestions. Socially distanced seating available for waiting and shuttle available for short excursion. More

Al Jonuz is always very helpful and have the customers best interest in mind . Thank you best interest in mind . Thank you More

I am always happy with the service and they keep in touch with what they are doing. I had my oil changed and coolant topped off. I had them do the mini wash. My car looks brand new! Fabulous!! with what they are doing. I had my oil changed and coolant topped off. I had them do the mini wash. My car looks brand new! Fabulous!! More

Very good experience with a simple recall related service. Good communication and no pressure for extras. service. Good communication and no pressure for extras. More

Great experience! The Staff is very friendly, Polite and helpful! My service adviser William is the best! Extremely thorough and knowledgeable! The Staff is very friendly, Polite and helpful! My service adviser William is the best! Extremely thorough and knowledgeable! More