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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
932 Reviews

932 Reviews of Herb Chambers BMW of Sudbury - Service Center

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April 13, 2022

Nicholas in service is amazing to with with! I highly recommend using him when you service your car! More

by Rachelfriedman328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Herb Chambers BMW of Sudbury responded

Hi Rachel, thank you for sharing your experience working with Nicholas at Herb Chambers BMW of Sudbury! We're lucky to have you as a customer!

April 12, 2022

Excellent service. Accommodating, efficient and welcoming. My car was taken in for service at the scheduled time. I was given a verbal report as to the services perform More

by lottbe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim. Service coordinator.
Apr 13, 2022 -

Herb Chambers BMW of Sudbury responded

It means a lot to hear that we've made your experience so great! Thank you for coming to Herb Chambers BMW of Sudbury!

April 12, 2022

Great experience. No issues at all. Nick Sullivan was great. Highly recommend this dealership. Have a good weekend. More

by Sullivan.jim5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for the kind review! We're thrilled to hear you enjoyed working with Nick and we hope to see you again next time here at Herb Chambers BMW of Sudbury!

April 09, 2022

Always get the best service from BMW Sudbury. We prefer this dealership which is 35 minutes away to the one that is 10 min away. Ethan, Al, Peter, and more all make it so easy to get your car More

by C Blake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Almir Jonuz, Ethan Blout
Apr 11, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for your 5-stars! We're so happy that Ethan, Al, and Peter provided you with excellent work! We look forward to seeing you next time!

April 08, 2022

Great overall experience with nick Sullivan and Al the service manager Could not have been better More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Herb Chambers BMW of Sudbury responded

We're so happy to hear this, Chris! Thanks for visiting Herb Chambers BMW of Sudbury and please don't hesitate to reach out if we can be of service again in the future!

April 07, 2022

This BMW dealership in Sudbury provides high quality sales and service. I highly recommend them! More

by Bobbi.benson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Cohoon
Apr 08, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for rating us five stars and recommending us, Bobbi! We look forward to assisting you again at Herb Chambers BMW of Sudbury!

April 07, 2022

Tim was excellent and the whole experience was fantastic. Complete transparency and great customer focus. More

by Mterra81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Cote
Apr 07, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for the great review! We're happy to hear you had a great experience with Tim and we hope to see you again next time here at Herb Chambers BMW of Sudbury!

April 07, 2022

My car was inspected in a reasonable time with an estimate for work needed The service rep Timothy was attentive and informative and accessible when I called for you updates The car was ready as a More

by cynthia.grenham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy
Apr 08, 2022 -

Herb Chambers BMW of Sudbury responded

Our team is happy to hear we could make the process so great, Cynthia! Thank you for coming to Herb Chambers BMW of Sudbury!

April 06, 2022

11 years relationship ending due to an awful last service. Will not be coming back for anything more. More

by Moca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim
Apr 21, 2022 -

Herb Chambers BMW of Sudbury responded

Hello - I'm sorry to hear we lost your business and would like the opportunity to get some more details about your recent experience. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thank you, Pranav Gill - General Manager - pgill@herbchambers.com

April 06, 2022

The Service Manager thoroughly explained the routine maintenance procedures and the expected costs taking extra time to review service plan options that might help reduce my out of pocket costs. I waite More

by jms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for taking the time to leave us a review! We're happy to hear our team worked hard to make your experience a smooth one and we hope we can be of service again in the future. Take care! - The Herb Chambers BMW of Sudbury Team

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