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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
932 Reviews

932 Reviews of Herb Chambers BMW of Sudbury - Service Center

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May 14, 2022

Very professional and courteous service. Check-in and pick-up process was efficient and met expectations. Vehicle was cleaned and delivered as promised. More

by PaulW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for the positive feedback! We appreciate you coming to visit us here at Herb Chambers BMW of Sudbury and hope to see you again next time!

May 09, 2022

Never get back to you always two to three hours between phone calls Just throw parts in the car without knowing how to fix the problem More

by pgoodman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc Hauman, William Kramer
May 11, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for reaching out. I'm sorry to hear you're not satisfied with the service provided by our team and would like the opportunity to get some more details about what led to this review. We have per your request asked BMW for any assistance possible although the vehicle has 100k miles on it and is out of warranty. As expressed today, Please reach out if I can be of assistance in the replacement or help with any other questions. Thanks, Pranav Gill - General Manager - pgill@herbchambers.com

May 07, 2022

Professionalism, Courteous, Knowledgeable, Great service Always available to answer questions. My service Rep Nick is extremely pleasant and clearly explained everything More

by melias52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for being a Herb Chambers BMW of Sudbury customer! Nick & the team appreciate your support and look forward to your next visit!

May 07, 2022

Great service. Car was was ready when promised. Everything was tested and car was washed. Thank you More

by Gene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Kramer
May 10, 2022 -

Herb Chambers BMW of Sudbury responded

It was our privilege to serve you, Gene! Thanks for the great review and please don't hesitate to reach out if we can be of service again in the future! - The Herb Chambers BMW of Sudbury Team

May 05, 2022

Professionals and experienced team at this location , from the arrival to the check out. John Majeika. Extremely awesome. I just love how he handles my X6 issues. More

by kinyanjui
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Majeika
May 06, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for trusting John & the Herb Chambers BMW of Sudbury team with the care of your X6! We appreciate your support and look forward to your next visit!

May 04, 2022

I’m so pleased with the entire process. Service representative to mechanic was awesome. Tim ( my representative) walked me through every step and made everything very clear and easy. They w More

by therealstevezona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Cote
May 05, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing your experience! We appreciate you trusting the Herb Chambers BMW of Sudbury team with your vehicle and we'll be sure to pass along this wonderful feedback to Tim & Doug. Thanks again for your support and please don't hesitate to reach out if we can be of service again in the future!

May 04, 2022

Good service experience. Easy to book and appointment and gets a loaner car. Communications was excellent and car was ready as promised. They advised that certain items neede More

by jschriesheim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John R
May 05, 2022 -

Herb Chambers BMW of Sudbury responded

It pleases the Herb Chambers BMW of Sudbury team to hear about your experience! Thank you for leaving us your five-star review!

May 03, 2022

Had some immition monitor issue and brought my x3 in for a check up. In addition to fixing the monitor reading issue, they did a very thorough inspection. The service people are very friendly. I would come More

by Jie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Cohoon, Ian Hicks
April 30, 2022

That's dealership Around they take care of your every need. Had a 11000 mile service and also got the car detailed a better job could not have been done More

by stevepat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Almir Jonuz, Robert Cohoon, Elmin Jonuz
May 02, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing your experience! We appreciate you trusting the Herb Chambers BMW of Sudbury team with your vehicle and hope you'll be visiting us again in the future!

April 27, 2022

Passing through on roadtrip, had to replace a tire. They were super accommodating. Real lifesavers! They get high marks. Treated us like we bought the car from them. We highly recommend. More

by bradleybrenner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian Hicks
Apr 28, 2022 -

Herb Chambers BMW of Sudbury responded

We're so glad we had the opportunity to assist you! Thanks so much for the great review. We hope the rest of your trip went smoothly!

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