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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
932 Reviews

932 Reviews of Herb Chambers BMW of Sudbury - Service Center

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September 06, 2022

The explanation and advice from the service representative was excellent and courteous They delivered as promised More

by fishing-rotes-0n
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Almir Jonuz, Ethan Blout
Sep 06, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for the wonderful feedback! We appreciate you visiting us here at Herb Chambers BMW of Sudbury and hope we can be of service to you again in the future!

September 06, 2022

Great experience with the service team! I highly recommend Herb Chambers BMW of Sudbury. From sales to service, so many knowledgeable and nice people. More

by cberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John DiBitetto
Sep 07, 2022 -

Herb Chambers BMW of Sudbury responded

Thanks for the five stars! We hope to see you back! -Herb Chambers BMW of Sudbury

September 02, 2022

The services times are reasonable, and technicians are transparent about required and optional services. The work performed on my vehicle meets the standards I have for a luxury brand. More

by Rc_781
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Cohoon
Sep 02, 2022 -

Herb Chambers BMW of Sudbury responded

Thanks for the five stars! We hope to see you back here at Herb Chambers BMW of Sudbury for all of your future automotive needs!

August 30, 2022

I have bought 3 BMWs here and like the team. I especially like the service department. Bill Kramer is my go-to guy and Rob is a great backup More

by lar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Cohoon, William Kramer
Aug 31, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for trusting the Herb Chambers BMW of Sudbury team with your loyal business! We're grateful for your support and look forward to your next visit!

August 30, 2022

I've been servicing my cars at this dealership for a number of years, and they have always been professional, prompt and demonstrate a sustain attention to details. . More

by jj57
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elmin Jonuz
Aug 31, 2022 -

Herb Chambers BMW of Sudbury responded

This review means more to our team than you know! Thank you for being a loyal customer! - Herb Chambers BMW of Sudbury

August 29, 2022

Overall diligent and reliable service by a friendly and accommodating service team. Good waiting facilities. More

by KM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Almir Jonuz, Robert Cohoon, Ethan Blout
Aug 31, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for trusting Herb Chambers BMW of Sudbury with your service needs! We look forward to your next visit!

August 25, 2022

Very nice attention to detail done during routine maintenance visit. Pleasant and comfortable waiting area. More

by Rdb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Majeika
Aug 25, 2022 -

Herb Chambers BMW of Sudbury responded

Thanks for the five stars! We hope to see you back here at Herb Chambers BMW of Sudbury for all of your future auto needs!

August 24, 2022

Ian & colleagues provided clear timely communication about the status of my repair. He Informed me what the team was going to do and what the potential outcomes and costs would be. The entire experience More

by Jamesg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian Hicks
Aug 24, 2022 -

Herb Chambers BMW of Sudbury responded

We are happy that Ian and the team made the service experience so great! Thank you for taking the time to leave us this great five-star review! We will see you next time! - Herb Chambers BMW of Sudbury

August 23, 2022

I always receive excellent and courteous service no matter whether it is simply a question, inspection, small repair, or significant repair. More

by Stdyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Majeika, Elmin Jonuz
Aug 23, 2022 -

Herb Chambers BMW of Sudbury responded

Thanks a bunch, from the Herb Chambers BMW of Sudbury Team!

August 23, 2022

My car came back with the same noise it went in for and I “ fixed “ what was causing the noise. More

by Kevin_mon_10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert j
Aug 24, 2022 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing this review, Kevin. I'm sorry to hear the issue with your vehicle wasn't resolved and would like the opportunity to get some additional details from you so I can make sure I'm addressing the situation appropriately with our team. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thanks again, Pranav Gill - General Manager - pgill@herbchambers.com

Aug 24, 2022 -

Kevin_mon_10 responded

Hi how are you .

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