Herb Chambers BMW of Sudbury - Service Center

Always have taken care of our needs , been buying our BMW for more than 30 years for more than 30 years More

William is a key reason I go there. he went above expectations and dropped car at my house he went above expectations and dropped car at my house More

Travis assigned for Service at 7am, Travis no shows and they don’t know how to assign someone else. I had to ask twice for someone to check me in simple oil change. Said shuttle service is Lyft, said 9 m they don’t know how to assign someone else. I had to ask twice for someone to check me in simple oil change. Said shuttle service is Lyft, said 9 minutes and 18 minutes later car shows, net 40 min to drop off a car no sense of urgency to get customers checked in. Pickup and no Travis to say sorry for being late, get check out go outside and we will bring your car around. Have to ask twice aid they guy coming after 10 min they go in and ask for keys as I can see my car in garage and drive it out myself. Nice older lady is only one seemed concerned they left me hanging and Travis sends me this survey. Service I hope was done, customer service was a 1 out of 5. More

Service was great; loaner car was awful; agent handled my questions well and was pleasant my questions well and was pleasant More

Professional and friendly staff. Clean and comfortable waiting area, reasonable price and charges. Highly recommended. Clean and comfortable waiting area, reasonable price and charges. Highly recommended. More

Travis was awesome! Super knowledgeable staff was able to diagnose an issue caused by another dealership. Couldn’t be happier! Super knowledgeable staff was able to diagnose an issue caused by another dealership. Couldn’t be happier! More

Great service! Travis was excellent at following up and explaining everything very clearly. No complaints! Travis was excellent at following up and explaining everything very clearly. No complaints! More

Got my car fixed very quickly Ready when I got to the dealership Only bad review not very good cleaning inside of the car dealership Only bad review not very good cleaning inside of the car More

In March 2017 I purchased a new X3 SUV at BMW of Sudbury. I have returned there for every service interval. The Service Department personnel I have dealt with have uniformly been excellent, responsive, and I have returned there for every service interval. The Service Department personnel I have dealt with have uniformly been excellent, responsive, and well-informed. Their pricing is very reasonable given that we’re talking about a luxury vehicle. More

Great service as always. Professional service advisors and technicians. There are other dealerships closer to where I live, but I always have my car serviced at Sudbury, and Professional service advisors and technicians. There are other dealerships closer to where I live, but I always have my car serviced at Sudbury, and it's totally worth the extra mile to drive there. More