Herb Chambers BMW of Sudbury - Service Center

The team at Bmw Sudbury is totally professional and take the time to review the scheduled maintenance as well as proactively identify potential issues that are better dealt with up front. Bill Kramer was m the time to review the scheduled maintenance as well as proactively identify potential issues that are better dealt with up front. Bill Kramer was my Service Advisor and thoroughly kept me informed and Alex, my Master Technician expertly completed all the work and provided a thorough explanation of his game plan in advance. My experience over several years is that BMW fixes the vehicle right the first time and I drive away in a like new vehicle, very pleased. More

Service experience lacked attention to customer experience and attitude was not helpful. Had oil change, brake fluid and rear brake pads replaced but the delays and challenges with payments/website experience and attitude was not helpful. Had oil change, brake fluid and rear brake pads replaced but the delays and challenges with payments/website discounts was lacking. Overall would not repeat More

Service person, Michael, was excellent. He kept me informed and I felt that he was truly interested in my understanding and and prioritizing future maintenance. He kept me informed and I felt that he was truly interested in my understanding and and prioritizing future maintenance. More

The dealership doesn’t listen to customers. I feel they just jack up the charges. I feel they just jack up the charges. More

Prompt, competent and courteous service. No surprises when it comes to cost. They do their best to please the customer. No surprises when it comes to cost. They do their best to please the customer. More

I drive past two other BMW dealerships to use this one. Forth car purchased and serviced. Forth car purchased and serviced. More

It has improved so much over the years. Everybody is polite, professional and I will continue to buy and service my cars here Everybody is polite, professional and I will continue to buy and service my cars here More

I wish I could give zero stars. This dealership is terrible. Between Robert and the service manager Al there really aren’t 2 people in the world you could trust any less. This deale This dealership is terrible. Between Robert and the service manager Al there really aren’t 2 people in the world you could trust any less. This dealership and service makes me wish I never bought a BMW and I will never buy another one again. I told them I bought a new car so I wouldn’t have to be at the dealership every other week to get the same thing fixed and I was laughed at. BMW pays them to waste your time. Anytime you drop a car off and get a rental, or warranty work etc, it’s all paid for by corporate. They get kickback on everything they do that wastes your time. I’ve been here over 5 times for the same issue and not once did they escalate the issue to bmw corporate to get assistance. Once I called BMW North America MYSELF to file a claim with this dealership I was told the dealership should’ve called them after the 2nd attempt to fix the same issue. But Sudbury BMW will make more money off wasting my time going back again and again for the same issue. The dealership puts in MINIMAL effort. They put more into trying to buy your used car rather than keep you happy in the car you are already in. This place makes me regret buying a BMW. The car is trash quality. Sounds like it’s falling apart. BMW as a whole treats customers like trash once you drive off the lot. I should’ve bought a Toyota instead. More

Disconnect between drop off team and advisor. Advisor then provided a rediculous cost estimate for a new wheel (rim). Very different experience than previous visits. Advisor then provided a rediculous cost estimate for a new wheel (rim). Very different experience than previous visits. More

The service is outstanding with care and good prices. The communication was excellent and the whole experience was very pleasant. Thank you! The communication was excellent and the whole experience was very pleasant. Thank you! More