Herb Chambers BMW of Sudbury - Service Center

Service rep and the person that brought my car in were very responsive & professional rep arranged my transportation very well very responsive & professional rep arranged my transportation very well More

Service dept is very disorganized and slow. Hard to reach on phone, and don’t always return calls. Car not ready after call that it was ready. Hard to reach on phone, and don’t always return calls. Car not ready after call that it was ready. More

Outlay was excellent. He took care of my X5 in every single aspect. But the loaner was extremely dirty.. it looked like it hadn’t been cleaned at all before loaning out. He took care of my X5 in every single aspect. But the loaner was extremely dirty.. it looked like it hadn’t been cleaned at all before loaning out. More

The staff is great, very friendly and excellent customer service. I highly recommend this dealership. service. I highly recommend this dealership. More

BMW Sudbury is consistent with their customer service & has always shown to put their clients first since. It’s been 2 years since my first experience with them & I haven’t had a bad one yet. I highly reco has always shown to put their clients first since. It’s been 2 years since my first experience with them & I haven’t had a bad one yet. I highly recommend working with Maurah Ann in the service department. She was transparent and provided me all the information I needed throughout my wait. More

BMW Sudbury is a great location and everyone is very friendly. They have a bunch of cars on hand. Michael Chen in the service department was very transparent on pricing and effects of repairs. He also t friendly. They have a bunch of cars on hand. Michael Chen in the service department was very transparent on pricing and effects of repairs. He also tried his best to get me the best pricing possible. I would highly recommend him as a service advisor More

Outstanding service from making the appointment, checking in, the service itself, and the waiting area. in, the service itself, and the waiting area. More

Great communication and expedient service. Had me in and out and thought through my cars maintenance plan well. Had me in and out and thought through my cars maintenance plan well. More

Hi very impressed with Bmw Sudbury top notch service can’t say enough about very satisfied can’t say enough about very satisfied More

Technicians & service dept is very qualified and is the strong part of the dealership. The sales department is too young and is not well qualified! The business dept is the absolutely the weakest of all de strong part of the dealership. The sales department is too young and is not well qualified! The business dept is the absolutely the weakest of all departments. And the procedures they follow are disjointed and hard to follow. The business manager works off his computer screen while the buyer is in the dark about what is next!? My conclusion is there’s a lack of leadership in this dealership. More