Herb Chambers BMW of Sudbury - Service Center

I have always received quality service at this dealership. The service department is vey good. Expensive, but good. dealership. The service department is vey good. Expensive, but good. More

I was extremely satisfied and very impressed the whole process was terrific . Thanks so much! process was terrific . Thanks so much! More

I have used this dealership for 6 years even though I did not purchase it at this dealership. Service and communication are excellent. Elmin Jonuz the service manager is very helpful and the staff are excell not purchase it at this dealership. Service and communication are excellent. Elmin Jonuz the service manager is very helpful and the staff are excellent. More

Was able to get me an appointment right away. They checked the car to make sure the repairs fixed the issue before giving me the car back They checked the car to make sure the repairs fixed the issue before giving me the car back More

Very efficient and fast. The service was excellent as was communication. I hadn’t had good experiences in the past but now was very impressed and happy with it. Thank you! The service was excellent as was communication. I hadn’t had good experiences in the past but now was very impressed and happy with it. Thank you! More

It was a pleasure working with Oswaldo who has an extensive knowledge of and history with BMW's and M cars...was great to bounce some questions off of him regarding my M550. Also, I am always happy extensive knowledge of and history with BMW's and M cars...was great to bounce some questions off of him regarding my M550. Also, I am always happy to see the video inspection of my car each time I bring it into this service center - makes a huge difference in the entire service experience. And paying the invoice online before picking up my car is super convenient. More

They are quick to respond and it's always easy to get an appointment for car service. Awesome customer service. appointment for car service. Awesome customer service. More

Service appointment was easy, effortless and fast! The team was thorough and friendly and They did a great job!!! The team was thorough and friendly and They did a great job!!! More

Because the drivetrain malfunction message lit up on my 2015 BMW 5 series, I reached out to my trusted, knowledgeable advisor Robert Cohoon at Herb Chambers BMW of Sudbury and he set me up with an appointm 2015 BMW 5 series, I reached out to my trusted, knowledgeable advisor Robert Cohoon at Herb Chambers BMW of Sudbury and he set me up with an appointment for the next day. When I arrived very early for the appointment, another advisor Oulay stepped in to help me. Later that day I received a two minute video with the technician explaining that a broken electric wastegate actuator rod caused the malfunction message. The text showed the broken part, offered other recommendations such as replacing The broken right rear coil spring and its pair, both rear shocks, shock mounts and bump stops with new hardware, and more. My advisor Robert texted me and stayed in touch with me in a straightforward, clear manner making sure that I understood the status. By the end of the day I received a written summary with a cost estimate as well as a helpful phone conversation from Oulay who clearly explained the recommendations and cost. I was told that all of the parts were an inventory, and the tech who did the video would be working on my car. I was also told that the car could probably be done in a 24 to 48 hour turnaround so I authorized the work to be done. The next day when I sent a brief message inquiring about the status of my car, the response from Robert my car was ready and I could even use an Xpress lane service to save me 20 minutes when I picked up my car. I picked up my car and the ride home was great. The car is fixed and I have confidence in the work that was done by Herb Chambers BMW of Sudbury and I’m grateful for Robert Cohoon’s ability to help me with exceptional service. More

Great BMW dealer. Very professional staff. Fast service at a reasonable price. Always have a nice experience with no surprises Very professional staff. Fast service at a reasonable price. Always have a nice experience with no surprises More