Herb Chambers BMW of Sudbury - Service Center

The dealership is very professional and helps me keep track of all my BMW X1's needs. Alisha Schofield was my adviser on my last visit and she addressed all my car's issues admirably. Would recommend u track of all my BMW X1's needs. Alisha Schofield was my adviser on my last visit and she addressed all my car's issues admirably. Would recommend using this dealership. More

Waited 2 hours for an oil change. They tried to “upsell” me on the need for the tires to be rotated and aligned at 9,000 miles! 😩 Declined. Once completed, I had to drive the car o They tried to “upsell” me on the need for the tires to be rotated and aligned at 9,000 miles! 😩 Declined. Once completed, I had to drive the car out of the service garage instead of them driving the car out front for me. In the future, I will go back to the BMW in Newport, RI. They understand service and even bring a loaner up to our condo in Bristol, RI and return the car when finished. I don’t plan to come back to Sudbury BMW. It was a disappointing experience. More

Our service tech was very helpful and explained everything that needed to be done. All the work was done in a timely manner. everything that needed to be done. All the work was done in a timely manner. More

Awful customer service experience. Car was in for repair work under warranty, took 2 weeks to complete. The complete lack of communication was the biggest issue, had to constantly call Car was in for repair work under warranty, took 2 weeks to complete. The complete lack of communication was the biggest issue, had to constantly call to find out any updates. Would leave messages for a call back but never get one. Finally went to pick the car up this morning after calling to confirm it was ready and when I got there was informed it actually wasn’t ready and would be another 4 to 5 hours. Not one apology from anyone, service advisor didn’t even close out the service with me. The buying experience at this dealership wasn’t much better. Avoid if possible! More

Service at BMW of Sudbury and Boston is excellent and the staff is professional and authentically friendly. Robert J Cohoon at Sudbury is knowledgeable and efficient. John, head of parts at Boston is super staff is professional and authentically friendly. Robert J Cohoon at Sudbury is knowledgeable and efficient. John, head of parts at Boston is super knowledgeable, accommodating, helpful and thoughtful. More

Fast and efficient, ready to take the vehicle on time and turned it around quickly. Washed as well, which my wife appreciated. turned it around quickly. Washed as well, which my wife appreciated. More

My Service Representative was courteous and knowledgeable. He kept me informed of the service progress and additionally answered several questions that I asked about automobile features/functio knowledgeable. He kept me informed of the service progress and additionally answered several questions that I asked about automobile features/functions to my satisfaction. More

I found the staff at Herb Chambers all very pleasant, accommodating, responsive, efficient, timely, excellent. accommodating, responsive, efficient, timely, excellent. More

Danny the BMW tech was amazing spending time with me to learn about my new 530E plug-in hybrid…And Jeremy my dealer associate was great laying out next steps and preventative car maintenance intelligence m learn about my new 530E plug-in hybrid…And Jeremy my dealer associate was great laying out next steps and preventative car maintenance intelligence moving forward. All around great team at BMW Sudbury. Very knowledgeable and friendly team for sure. More

The service I received from Bill was excellent. He went out of his way to make sure everything was perfect working order. He also stayed in close contact with me regarding my cars progress He went out of his way to make sure everything was perfect working order. He also stayed in close contact with me regarding my cars progress More