Herb Chambers BMW of Sudbury - Service Center

Great experience working with Jeremy, my service advisor. He made helpful suggestions and no pressure. He made helpful suggestions and no pressure. More

I had a great service experience with Alisha. Very professional and I'm particularly impressed with the online/text process during the service and the contactless checkout. Very professional and I'm particularly impressed with the online/text process during the service and the contactless checkout. More

Called me and cancelled appt. And asked me to reschedule. I did and the guy didn’t actually book it causing confusion. Waited 3 hours for an oil change when was told 60-90 mins. L And asked me to reschedule. I did and the guy didn’t actually book it causing confusion. Waited 3 hours for an oil change when was told 60-90 mins. Looked out the window and saw my car just sitting there. Apparently it had been done for awhile but nobody bothered to tell me. Cost was outrageous. People not very friendly. Overall, very bad experience and won’t use this dealer again. More

Jeremy, my service advisor was extremely helpful and his customer service was top notch. Any questions I had he answered in a timely manner and he helped me get my car repaired as quickly as possible! customer service was top notch. Any questions I had he answered in a timely manner and he helped me get my car repaired as quickly as possible! More

Had my car towed to BMW of Sudbury because it wouldn't go in drive. BMW didn't bother to call me because they hadn't realized that the car had arrived and hadn't looked at it. Told me they might get to it 4 in drive. BMW didn't bother to call me because they hadn't realized that the car had arrived and hadn't looked at it. Told me they might get to it 4 days later. They did look at the next day though and quoted over $1000 for what should be a warranty issue. I approved the work, but next Wednesday they still hadn't started on it. No loaner cars, and they stopped answering their phones. I think this is by far the worst dealer experience we've had across Lexus, BMW, Honda and Toyota. More

I had a very positive service experience with Alisha at Herb Chambers, from the explanation of cost of services, to the services performed themselves, including the car wash, to the wait time on a busy Sat Herb Chambers, from the explanation of cost of services, to the services performed themselves, including the car wash, to the wait time on a busy Saturday afternoon. The video inspection of the vehicle and the contactless checkout process were added bonuses. I would recommend BMW of Sudbury for service. More

I had to wait for 37 min even with an appointment to drop off my car and talk to some one. Same during pick up. Had to call multiple times and wait for another 30 min. Disappointed and frustrated. People tim off my car and talk to some one. Same during pick up. Had to call multiple times and wait for another 30 min. Disappointed and frustrated. People time should be valued. More

I had a great experience at the dealership, quick, efficient and polite. Calling was challenging. efficient and polite. Calling was challenging. More

Service Group is very friendly and knowledgeable. Car was taken right in at the time of the appointment and received text and email notifications that the service was completed. Very satisfied Car was taken right in at the time of the appointment and received text and email notifications that the service was completed. Very satisfied More

Maurah was an extremely helpful service advisor: She was fully aware of my concerns and dedicated herself, in a caring manner, to resolving these difficulties. fully aware of my concerns and dedicated herself, in a caring manner, to resolving these difficulties. More