Herb Chambers BMW of Sudbury - Service Center

Excellent service communication. Travis responded promptly to queries. Loaner car was relatively new and helpful to have. Travis responded promptly to queries. Loaner car was relatively new and helpful to have. More

Alisha was very helpful to explain the service that I needed. She was professional and kind. needed. She was professional and kind. More

Justin was awesome! He was informative and explained what was needed throughout my appointment. He let me know exactly what I needed to repair, what was important, a He was informative and explained what was needed throughout my appointment. He let me know exactly what I needed to repair, what was important, and what could wait after discussing my finances at this time! . More

I have brought my care here for service twice in the past six months and both times there were communications issues between making the appointment and when I arrived. The first time I made the appointment six months and both times there were communications issues between making the appointment and when I arrived. The first time I made the appointment far in advance and because of that I was offered a loaner. When I arrived I was told “you really shouldn’t be allowed a loaner for this type of service” - like I had done something wrong or was inconveniencing someone - despite the fact that I had simply accepted what was offered to me. The second service was scheduled on a Saturday afternoon and when I made the appointment online I was only given the option to drop off (wait and loaner were not available). The day before I called to find out when the car would be done because if not the same day I would happily reschedule. I was assured that the car would be done same day. When I arrived the service advisor told me the car would NOT be done the same day and we had to then push back on this because I was told something different over the phone and now I was AT the dealer with few options (35 min from home). It all worked out in both cases but I feel there needs to be some retraining or some form of documentation in the account when agreements are made with a customer prior to arrival to avoid this unnecessary back and forth on arrival. More

Prompt, thorough, thoughtful, service which I have come to expect from Herb Chambers of Sudbury. to expect from Herb Chambers of Sudbury. More

I came for changing tire and got a list of additional repairs (total above 4K) through text . I had to call to ask for the reason. Her VM was full .. I expect someone whose responsible for the servic repairs (total above 4K) through text . I had to call to ask for the reason. Her VM was full .. I expect someone whose responsible for the service call me give me a good explanations . On the second day , when service was done . I also just got a text message . I called to check for one item. Didn't get call back and her VM was full also . I had to make two calls and got hold off someone to explain to me . More

Justin did a great job for a difficult situation As well as expensive yikes. he explained everything to me. as expensive yikes. he explained everything to me. More

The service is thorough and complete on completely on time. This trifecta stands out to us in the automotive servicing world as outstanding. The technology that is being utilized by the service departmen time. This trifecta stands out to us in the automotive servicing world as outstanding. The technology that is being utilized by the service department is both effective and efficient. More

My first service visit to this dealership was disappointing. I understand after speaking with a manager that they are facing significant staff turnover, which is causing customer service to suffe disappointing. I understand after speaking with a manager that they are facing significant staff turnover, which is causing customer service to suffer. I hope the situation will improve or I will need to seek another dealership to maintain my BMW. More

Despite employee absences due to Covid, this dealership kept me informed as to the status of the car and worked hard to meet my deadline successfully. They were efficient, reliable, on-time, and courteous kept me informed as to the status of the car and worked hard to meet my deadline successfully. They were efficient, reliable, on-time, and courteous. My rental was available at the specified time and I had no difficulty checking it out. I highly recommend getting service at this dealership; it is the best in the Boston area and worth every minute of the drive to get there. Besides, who doesn't want the chance to drive a BMW! More