Herb Chambers BMW of Sudbury - Service Center

On time. Fabulous people. Vehicle was done in a timely manner. Mechanic was awesome and so was my service advisor Fabulous people. Vehicle was done in a timely manner. Mechanic was awesome and so was my service advisor More

Travis was very good - personable and well-spoken. Kept me informed of the repair requirements and status. Finished up the work on time as Travis estimated. Kept me informed of the repair requirements and status. Finished up the work on time as Travis estimated. More

I have been a loyal customer at BMW Sudbury for over 15 years. My main service advisor has been Robert Cohoon and more recently Jeremy Joseph has stepped in to oversee the service on my X3. Both Robert and years. My main service advisor has been Robert Cohoon and more recently Jeremy Joseph has stepped in to oversee the service on my X3. Both Robert and Jeremy did a fantastic job updating me on the status of my car, what needed fixing, associated costs, and when the work would be completed. I give both guys five stars. I trust no other dealership but Herb Chambers BMW Sudbury to maintain my car. Thanks guys so appreciate you both! More

We have been a customer for over 25 years. This last experience was horrible. Jeramy our service representative was cocky and condescending. He played my husband and I against each other and This last experience was horrible. Jeramy our service representative was cocky and condescending. He played my husband and I against each other and lied that he had recorded our conversation. After 25 plus years we will not return to the Sudbury location. More

Awesome, Great service. Good communication. friendly, Good atmosphere. Entertaining, the waiting time was less than I was expected. Good communication. friendly, Good atmosphere. Entertaining, the waiting time was less than I was expected. More

A quick glance at the reviews here show Herb Chambers BMW of Sudbury in a favorable light--and rightly so in terms of their sales organization. My wife and I found their sales team excellent and enjoyed purc of Sudbury in a favorable light--and rightly so in terms of their sales organization. My wife and I found their sales team excellent and enjoyed purchasing a car from them. At the same time, to properly appreciate a dealership you need to experience how they respond to not just sales but also service. Service is a big part of the car ownership equation. We have had two interactions with Herb Chambers BMW's service team and they were both disappointing. Before getting into the issues, it's important to note that we have had several discussions now with the service team managers, who we found unhelpful and disinterested, and wrote Herb Chambers directly through his "Talk to Herb" form on his website. We failed to receive a response from him (twice!). We encourage other BMW owners to take a moment and consider these two points where this dealership is concerned: repeat dissatisfaction in service, multiple service managers disinterested in resolving our issues and a leadership team in the form of Herb Chambers himself who solicits getting in touch but doesn't respond. Is this the dealership you want to do business with? Several of our issues: • The dealership created a video to upsell us on service we believe was expensive and unnecessary. • The dealership failed to resolve an issue with our car even though it was brand new and fully under warranty. Over a year later the issue is still not resolved. Doesn't speak well for a service team when they fail to resolve an issue. • The dealership required more than a day to make minor warranty repairs, a fact that they were not transparent about when we booked the appointment. • We received misleading text messages from the service team implying more money was owed than we agreed to or was contracted for--a simply error on their end but even still. It doesn't instill a lot of confidence in them. • A lack of response initially from service team leadership, including the service manager assigned to us (request for a call still not returned), as promised in both cases by one of the service managers. • A service department email customer satisfaction survey that failed to include a survey form or a link to an online form and instead directed us to share feedback by calling (508) 903-5300. The receptionist who answered had no knowledge of the survey nor interest in capturing our feedback. The process, to say the least, was not real respectful to customers like us. • A $100 unauthorized charge placed on our credit card after returning a loaner car. In theory, the experience of purchasing and maintaining a BMW should be positive. At Herb Chambers BMW, the sales team was for us, worst-in-class; by not responding to customer outreach, Herb Chambers himself is clearly demonstrating his own disinterest. Perhaps this dealership service team could spend a little less time and effort making videos and upselling customers and a little more focus on repairing the actual cars and treating their customers with respect. More

I am very satisfied with promptness in solving all my requests. I feel very confortable when necessary to have the car for service at this dealership. Thank you! requests. I feel very confortable when necessary to have the car for service at this dealership. Thank you! More

When I called to speak to a service writer it took forever to get through . Was disappointed I could not drop off the night before and get a loaner.Besides those issues the service was good. forever to get through . Was disappointed I could not drop off the night before and get a loaner.Besides those issues the service was good. More

Excellent service (as always), love the technical video it is very informative! great quality, notifications, on time as expected and very friendly advice! see you next time! it is very informative! great quality, notifications, on time as expected and very friendly advice! see you next time! More

As usual, very helpfuil and easy to work with; service never disappoints. Dishod very concerned to make sure I was satisfied never disappoints. Dishod very concerned to make sure I was satisfied More