Herb Chambers BMW of Sudbury - Service Center

Stephanie is the best and always goes out of her way to make sure your needs are handled professionally in providing a world class customer experience. I cannot say enough about her and know that she is a make sure your needs are handled professionally in providing a world class customer experience. I cannot say enough about her and know that she is a great representative of the Herb Chambers brand. Thanks Stephanie and appreciate all your help. More

Came for an oil change and tire rotation , all was done in two hours . Was kept updated by Alisha the service advisor who was very professional and friendly in two hours . Was kept updated by Alisha the service advisor who was very professional and friendly More

I was very disappointed with the services performed by this dealership. I bought over $12000 in extra warranties, including tires protection plan, but when I needed, they did not honor it. The vehicle had this dealership. I bought over $12000 in extra warranties, including tires protection plan, but when I needed, they did not honor it. The vehicle had nails in the two front tires and they refused to fix or replace them. I had to drive home with the tires leaking and find another place to fix them. Unfortunately I do not recommend this dealership. More

Alisha was very good at communicating the status of my vehicle which was in for a recall issue. The service was a bit delayed and she always kept me up to date with the expected time to pick up my car. Sh vehicle which was in for a recall issue. The service was a bit delayed and she always kept me up to date with the expected time to pick up my car. She was extremely attentive to any other concerns I had with my car. She was very professional and pleasant to work with and it was very easy to communicate via text with prompt responses. She answered all of my questions and even arranged with the tech to video specific portions of the repair to my car. More

Alisha, my client advisor, was super friendly, on top of everything, and checked in numerous times to update me during my maintenance appointment. She was great! everything, and checked in numerous times to update me during my maintenance appointment. She was great! More

My experience was very good here for the car service. They were accommodating and helpful and also patient with my requests. Definitely will be back again. They were accommodating and helpful and also patient with my requests. Definitely will be back again. More

Constant communication from the dealership to let me know the status of my vehicle. Calls returned promptly. Everyone professional and pleasant, all of our questions were answered and service techs reporte the status of my vehicle. Calls returned promptly. Everyone professional and pleasant, all of our questions were answered and service techs reported findings in a timely manner. More

Everyone I encountered was courteous and reasonably efficient. Overall, the experience was easy and hassle-free. efficient. Overall, the experience was easy and hassle-free. More

Rep was ok Service dept was a little confused about what they where suppose to fix they where suppose to fix More

Nearly three hours for an oil change ! !! and to add insult to in jury, another half-hour delay because the valet brought the wrong vehicle. Don't hide behind construction at your dealersh !! and to add insult to in jury, another half-hour delay because the valet brought the wrong vehicle. Don't hide behind construction at your dealership. Your customer service is horrible!!! Your staff acts like they are doing the customer a favor by even speaking to them. More