Herb Chambers BMW of Sudbury - Service Center

I would have given 5 stars but I waited 35 minutes before the service advisor even spoke to me. There was a lot of confusion at check in / out. I was on time for my 8am oil change appointment which I was wai the service advisor even spoke to me. There was a lot of confusion at check in / out. I was on time for my 8am oil change appointment which I was waiting for (vs a loaner car). I wasn't warned that the dealership was under construction. The noise level was not even close to being tolerable, I don't know how the employees function in this environment, constant drilling into metal walls. Had I known, I would have delayed my appointment. My service advisor did his best to move my service along as quick as he could. More

SERVICE WAS A RECALL. TECH REPORT WAS INFORMATIVE CAR WAS RETURNED CLEAN BLA BLA BLA . 15 WORD MIN IS ANNOYING SHOULD NOT PREVENT REVIEW ENTRY TECH REPORT WAS INFORMATIVE CAR WAS RETURNED CLEAN BLA BLA BLA . 15 WORD MIN IS ANNOYING SHOULD NOT PREVENT REVIEW ENTRY More

Bmw of Sudbury worst service center. We are always not happy to take our car there for service but this time we want to get our oil service done and we went there with hesitation as we a We are always not happy to take our car there for service but this time we want to get our oil service done and we went there with hesitation as we always get other issues when we go for any service. My car is only 10 years old X3 which was perfectly running well after we brought the car home it started to show so many issues after oil change. We called the dealership and they asked to bring and next day they called to say a list of things to be fixed in which one of the repair was just done in another dealership. When we told them it was just fixed then they said maybe they did not wipe it properly so our service people thought its not working. They gave a bill for diagonosing which we did not take it there for. We ended up paying that fees and brought home our car without fixing anything. So this place will make you to comeback by creating other issues. More

the service was thorough, professional and there were no surprises...Oulay explained the results of the car's inspection and highlighted things to be aware of and future items that will require attention no surprises...Oulay explained the results of the car's inspection and highlighted things to be aware of and future items that will require attention. More

Always a pleasure to go to Herb Chambers BMW of Sudbury . ...knowledgeable, explain everything requested by me in understandable detail and pleasant. ...knowledgeable, explain everything requested by me in understandable detail and pleasant. More

My service rep provided outstanding service He called to follow up held my hand through the whole process follow up held my hand through the whole process More

Love the dealership. Been to Boston BMW service in the past and night and day difference between two. Sudbury techs and service dept. actually listens and puts effort to Been to Boston BMW service in the past and night and day difference between two. Sudbury techs and service dept. actually listens and puts effort to understand the issues your car has. Rather than saying it's normal. Bought BMWs from here before and been for services. Elmin helped with with our services. I'll visit as long as Elmin is there and not making this up. You are asking me question of "quality of the dealership's service center on purchasing a car", to me it's the most important factor and person at the desk plays a big role. More

Everything went smoothly as expected. Service team always helps out no matter what. Definitely recommend. Service team always helps out no matter what. Definitely recommend. More

Most convenient dealer in the region. Scheduling is very easy + faster service time because of size of the dealer and best of all they always have loaner cars or big service area to wait Scheduling is very easy + faster service time because of size of the dealer and best of all they always have loaner cars or big service area to wait . Thank you Elmin for following up and making service visits easy More

Dealership is great Justine wasn’t nicest over the phone… in fact he was quite rude! in fact he was quite rude! More