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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
932 Reviews
Call Service Center (508) 903-5300

932 Reviews of Herb Chambers BMW of Sudbury - Service Center

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May 25, 2023

Elmin was great! He was courteous, friendly and fully explained everything to me. Will definitely go back to this dealership. More

by talatshah2007
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the woman's name that checked me in but, she was excellent as well., Elmin Jonuz
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May 26, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing your kind review! Elmin and the rest of our team look forward to your next visit! -Herb Chambers BMW of Sudbury

May 25, 2023

Justin in service was great. Explained everything in detail, no surprises. Car was ready on time. Even with the renovation going on the service dept was on top of it all. This 42 More

by Hr137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Senechal
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May 26, 2023 -

Herb Chambers BMW of Sudbury responded

We are thrilled to receive your wonderful review and appreciate you for taking the time to share your experience with us at Herb Chambers BMW of Sudbury. Our team is delighted that Justin provided excellent service to you and met all expectations. We appreciate your loyalty and look forward to serving you again in the future with your 428xi Coupe.

May 24, 2023

It was great and I was able to get the service done fast and on time. More

by Rung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurah Lee
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May 25, 2023 -

Herb Chambers BMW of Sudbury responded

We appreciate your business and your review! Thanks from the Herb Chambers BMW of Sudbury Team, Rung!

May 23, 2023

Great Service. Very knowledgeable. Travis was GREAT!! Service tech did a great Job. Very Happy!! More

by Newnissan2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2023 -

Herb Chambers BMW of Sudbury responded

Travis and the team are glad your visit was so great! Thank you for trusting us to provide five-star service! - Herb Chambers BMW of Sudbury

May 19, 2023

Service was done as scheduled and within stated time limits......good to have 45 point check up included. More

by johnjmillerick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Cohoon
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May 22, 2023 -

Herb Chambers BMW of Sudbury responded

It's great to hear that your service was done promptly and efficiently as expected, John! We aim to provide quality service for our customers every time and are glad we've succeeded. Our 45-point checkups are just one way we ensure you and your vehicle are well taken care of. Thank you for choosing Herb Chambers BMW of Sudbury!

May 19, 2023

Terrific communication and responsiveness from Edward Painter in communicating both service assessment information and vehicle status More

by GGB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Painter
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May 22, 2023 -

Herb Chambers BMW of Sudbury responded

Edward and the team are glad you felt taken care of during your visit to Herb Chambers BMW of Sudbury! We appreciate your kind words and five-star rating, and look forward to seeing you again! Thank you!

May 17, 2023

This dealership values customer satisfaction. It has the best BMW facility within 50 miles radius. I have had the pleasure of dealing with the service advisor, Oulay who is very detailed oriented More

by enameh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Herb Chambers BMW of Sudbury responded

We pride ourselves on our commitment to customer satisfaction and are happy to hear about your positive experience with Oulay and the team. Thank you for sharing your kind feedback! - Herb Chambers BMW of Sudbury

May 16, 2023

Maurah is fabulous. I was in and out. Thank you for providing the best service. Keep up the great work.! More

by steffyrof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmin Jonuz, Maurah Lee
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May 18, 2023 -

Herb Chambers BMW of Sudbury responded

Steffy, thank you for sharing your experience with us at Herb Chambers BMW of Sudbury. Maurah is indeed fabulous and we're glad to hear she provided you with prompt service. Our team appreciates your support and we will certainly continue to do our best. Drive safely!

May 16, 2023

Great customer service, very polite team members, The wait was not too long. Highly recommend this place. More

by abonatelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2023 -

Herb Chambers BMW of Sudbury responded

Abonatelli, we're glad to see you had a great experience with the team at Herb Chambers BMW of Sudbury! We're happy to hear that our polite team members and short wait time made your service visit worth it. Thank you for recommending our dealership!

May 16, 2023

Excellence in service and technical quality. Fantastic approach and attitude from my service advisor Alisha. More

by S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha Schofield
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May 18, 2023 -

Herb Chambers BMW of Sudbury responded

We love hearing about experiences like yours at Herb Chambers BMW of Sudbury! Alisha and our team strive to provide excellent service with a great attitude, and we're so glad that was reflected in your visit. Thank you for sharing your kind feedback with us!

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