Herb Chambers BMW of Sudbury

Great experience working with Jeremy, my service advisor. He made helpful suggestions and no pressure. He made helpful suggestions and no pressure. More

I had a great service experience with Alisha. Very professional and I'm particularly impressed with the online/text process during the service and the contactless checkout. Very professional and I'm particularly impressed with the online/text process during the service and the contactless checkout. More

Called me and cancelled appt. And asked me to reschedule. I did and the guy didn’t actually book it causing confusion. Waited 3 hours for an oil change when was told 60-90 mins. L And asked me to reschedule. I did and the guy didn’t actually book it causing confusion. Waited 3 hours for an oil change when was told 60-90 mins. Looked out the window and saw my car just sitting there. Apparently it had been done for awhile but nobody bothered to tell me. Cost was outrageous. People not very friendly. Overall, very bad experience and won’t use this dealer again. More

Jeremy, my service advisor was extremely helpful and his customer service was top notch. Any questions I had he answered in a timely manner and he helped me get my car repaired as quickly as possible! customer service was top notch. Any questions I had he answered in a timely manner and he helped me get my car repaired as quickly as possible! More

Had my car towed to BMW of Sudbury because it wouldn't go in drive. BMW didn't bother to call me because they hadn't realized that the car had arrived and hadn't looked at it. Told me they might get to it 4 in drive. BMW didn't bother to call me because they hadn't realized that the car had arrived and hadn't looked at it. Told me they might get to it 4 days later. They did look at the next day though and quoted over $1000 for what should be a warranty issue. I approved the work, but next Wednesday they still hadn't started on it. No loaner cars, and they stopped answering their phones. I think this is by far the worst dealer experience we've had across Lexus, BMW, Honda and Toyota. More

Mr. Jack O'Donovan is an amazing representative. He is professional and has deep knowledge about all models and features of vehicles and gives decent advice in shoes of customers. More importantly, he wa professional and has deep knowledge about all models and features of vehicles and gives decent advice in shoes of customers. More importantly, he was super responsive no matter to text messages, phone calls, or emails, and gave first time updates about stocks and orders. He even talked with us by using a lot of his after work time. We very appreciate his service and would highly recommend Jack and the dealership. More

Jack did an outstanding job ensuring everything was good to go upon our arrival and was highly professional in his approach. I have bought multiple cars from BMW of Sudbury and between Jack, Charlie K and to go upon our arrival and was highly professional in his approach. I have bought multiple cars from BMW of Sudbury and between Jack, Charlie K and the team i give the dealership extremely high marks! More

I had a very positive service experience with Alisha at Herb Chambers, from the explanation of cost of services, to the services performed themselves, including the car wash, to the wait time on a busy Sat Herb Chambers, from the explanation of cost of services, to the services performed themselves, including the car wash, to the wait time on a busy Saturday afternoon. The video inspection of the vehicle and the contactless checkout process were added bonuses. I would recommend BMW of Sudbury for service. More

Courteous, straightforward and transparent. It was a pleasure doing business with BMW of Sudbury. I felt I got a good deal on my trade in, received my new vehicle 3+ months ahead of schedule an It was a pleasure doing business with BMW of Sudbury. I felt I got a good deal on my trade in, received my new vehicle 3+ months ahead of schedule and the staff were very helpful in executing all of the steps with insurance and registration updates needed. The car was prepared beautifully and I am very happy with it, too. More

Not a great experience! I dropped my car off at 9am and was told my car would be ready at 3pm, I called at 2:30 to check on the status and was told my car hadn't even been b I dropped my car off at 9am and was told my car would be ready at 3pm, I called at 2:30 to check on the status and was told my car hadn't even been brought into the service bay. I then had to go back to the dealer to get my kid's car seat and I asked why my Service Advisor didn't tell me and he said he was just about to call me which seemed like a lie. My car was ready a few hours later so I picked it up the next morning. My Service Advisor didn't even come out of his office to apologize for any inconvenience. I then got a call yesterday at 4pm letting me know my car was ready to be picked up which I had picked up hours earlier. All and all not a great experience at all, I might need to find another BMW dealer to get my car serviced which is too bad because Herb Chambers Sudbury is by far the closest. More