Herb Chambers BMW of Sudbury

Great service and assistance provided during our bmw buying experience. BMW honored the discounts committed buying experience. BMW honored the discounts committed More

Chelsie helped make for an entirely enjoyable and painless car buying experience. Definitely would work with her again. painless car buying experience. Definitely would work with her again. More

My service advisor constantly exceeds my expectations. All staff are friendly and attentive. I appreciate their professionalism and support. I give them an A++ All staff are friendly and attentive. I appreciate their professionalism and support. I give them an A++ More

I have brought my care here for service twice in the past six months and both times there were communications issues between making the appointment and when I arrived. The first time I made the appointment six months and both times there were communications issues between making the appointment and when I arrived. The first time I made the appointment far in advance and because of that I was offered a loaner. When I arrived I was told “you really shouldn’t be allowed a loaner for this type of service” - like I had done something wrong or was inconveniencing someone - despite the fact that I had simply accepted what was offered to me. The second service was scheduled on a Saturday afternoon and when I made the appointment online I was only given the option to drop off (wait and loaner were not available). The day before I called to find out when the car would be done because if not the same day I would happily reschedule. I was assured that the car would be done same day. When I arrived the service advisor told me the car would NOT be done the same day and we had to then push back on this because I was told something different over the phone and now I was AT the dealer with few options (35 min from home). It all worked out in both cases but I feel there needs to be some retraining or some form of documentation in the account when agreements are made with a customer prior to arrival to avoid this unnecessary back and forth on arrival. More

Prompt, thorough, thoughtful, service which I have come to expect from Herb Chambers of Sudbury. to expect from Herb Chambers of Sudbury. More

My first experience at BMW Sudbury more than lived up to the dealers reputation. Chelsea was on too of everything and Mackenzie was amazing at getting all the details on my company registration and banking. the dealers reputation. Chelsea was on too of everything and Mackenzie was amazing at getting all the details on my company registration and banking. Thanks to the entire Sudbury team for creating a great dealership environment. More

I came for changing tire and got a list of additional repairs (total above 4K) through text . I had to call to ask for the reason. Her VM was full .. I expect someone whose responsible for the servic repairs (total above 4K) through text . I had to call to ask for the reason. Her VM was full .. I expect someone whose responsible for the service call me give me a good explanations . On the second day , when service was done . I also just got a text message . I called to check for one item. Didn't get call back and her VM was full also . I had to make two calls and got hold off someone to explain to me . More

I traveled all the way from NYC because I wanted to see this beauty in person and boy was it worth the trip! I LOVE my 2022 X7. The dealership had a great selection of clean, low mileage CPO vehicles as we this beauty in person and boy was it worth the trip! I LOVE my 2022 X7. The dealership had a great selection of clean, low mileage CPO vehicles as well as brand new; its hard to tell the difference! My sales professional Jack worked hard to ensure that my vehicle was delivered to me before Xmas and all DMV paperwork completed. The dealerships pricing is as is- so there is no haggle/negotiating. There was a nick on the paint which was to be touched up before delivery, but was an oversight. Jack mailed the paint with no problem. He did not make me feel pressured and answered my texts/calls timely which helped the process. Thanks Jack D, I/we appreciate you🙏🏽 More

An excellent service was provide by Chelsie Swann! ! She was very friendly, professional and answered all our questions. It was an awesome experience during the purchasing process. ! She was very friendly, professional and answered all our questions. It was an awesome experience during the purchasing process. More

Justin did a great job for a difficult situation As well as expensive yikes. he explained everything to me. as expensive yikes. he explained everything to me. More